AI receptionist for hotels and guesthouses in Osh
In Osh a hotel receptionist is on their feet all day: checking guests in, taking payment, answering calls. The agent takes over WhatsApp: says which rooms are free for the dates and what a night costs, and books the room itself.
Hi! Do you have a room from Friday to Sunday? Two adults and a child.
Hello! For those dates we have a family room facing Sulaiman-Too: 4,500 som a night, breakfast for three included. What name should I book it under?
Sherzod. Can you pick us up from the airport?
Yes, a transfer from the airport is 500 som. I’ve booked the family room from Friday to Sunday under Sherzod. What time should we meet you?
We’ll be there around 12:00, thanks!
Transfer noted for 12:00. See you on Friday, and I’ll send a reminder the day before.
When customers write in Osh
By day people planning a work trip or a weekend away write in, and in the evening bookings for the next few days arrive. Some write at night too: someone has just arrived in town and needs a bed.
Busiest hours: 10:00 to 13:00 and 19:00 to 23:00
Early check-in requests: the guest is here, check-in is at 14:00.
Guests already staying with you ask if they can stay another night.
Late bookings after work. Your staff are asleep, the agent answers at once.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
In the south customers also write in Uzbek, and the agent answers in Uzbek too.
Саламатсызбы! Эртең эки кишилик бош бөлмө бар. Брондоп коёюнбу?
Здравствуйте! На завтра есть свободный номер на двоих. Забронировать?
What the agent takes off your hands
Books rooms
Sees free rooms in Exely and books straight away, then saves the guest in Bitrix24 or amoCRM. No system yet? Rooms and bookings live in the built-in Solwees CRM.
Answers rates and house rules
Quotes the nightly rate and explains breakfast, transfers, parking, check-in and check-out, children and pets. Only by your rules: the agent never promises what you don’t offer.
Sends a pre-arrival reminder
The day before arrival it sends the guest the address, check-in time and directions. If plans change, it offers other dates right away.
Passes the tricky ones to your staff
If a guest complains, asks for a deposit back or books for a large group, the agent doesn’t decide for you. It hands the conversation to a member of staff with a short note on what it’s about, so the guest doesn’t have to repeat themselves.
Osh: local context
The second city of the country and the capital of the south, with over 300,000 people.
Customers write in Kyrgyz, Uzbek and Russian, often switching language in the same conversation.
Osh starts early: the bazaar opens at dawn, and messages pick up again towards the evening.
People come from nearby districts to shop and for services, so many customers write ahead before the trip.
In Osh guests come on business and to see the city: climb Sulaiman-Too, walk through the Jayma Bazaar, then head on to the Pamirs. Tourists often write in English and ask whether you can find them a car to the mountains. The agent answers by your rules and passes tour and driver requests to you.
Areas and landmarks customers mention
Jayma Bazaar, Sulaiman-Too, Kurmanjan Datka Street, Lenin Street
- Where
- city of national significance
- Population
- over 300,000
- Customer languages
- Kyrgyz, Uzbek, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes, and not only in Kyrgyz. The agent writes to each guest in their own language: Kyrgyz, Uzbek, Russian or English, and in Kazakh for guests from Kazakhstan. If a guest switches language mid-chat, the agent switches too.
Where do bookings live?
In Exely, if you use it: the agent sees free rooms and writes the booking straight in. Guests and requests are saved in Bitrix24 or amoCRM, and without a system everything lives in the built-in Solwees CRM.
Can I connect the hotel’s WhatsApp and Instagram?
Yes, along with Telegram and your website chat. Every guest message comes into one inbox, where you see what the agent replied and can take over the conversation yourself at any moment.
What if a guest asks for something your rules don’t cover?
The agent does not make things up or promise a discount, a late check-out or an extra bed on its own. It passes the request to your front desk with a summary and tells the guest a person will reply.
Will it answer people coming to Osh from the districts?
Yes. Many write ahead, before the trip into town. The agent answers at once, finds a convenient day and sends a reminder the day before so the trip is not wasted.
How do I try it?
Sign up and connect the hotel’s WhatsApp, then add your rooms, rates and house rules. The first 7 days are free with no card required, which is enough to see how the agent handles real guests.
Put the agent to work in Osh
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.