AI receptionist for hotels and guesthouses in Oskemen
In Oskemen your receptionist has a queue at the desk, calls and check-ins to deal with, while new guests wait for a reply on WhatsApp. The agent takes the chats over and books free rooms at your prices.
Hello! The road to Semey has been closed because of a blizzard, and we’re stuck at the edge of town. Do you have two rooms for tonight? There are four of us.
Hello! We have two double rooms at 22,000 tenge a night each. Check-in is around the clock. What name should I book them under?
Aizhan. And if the road is still closed tomorrow, can we stay another night?
Yes, both rooms are free tomorrow too. Write here in the morning and I’ll extend the booking. For now I’ve booked two rooms under Aizhan, and the front desk is expecting you.
Thanks, we’re on our way.
Drive carefully! Parking is by the main entrance.
When customers write in Oskemen
Most bookings come on weekdays: business trips, inspections, seminars. At weekends toi guests and families from the region’s districts write in, and they need rooms for several people at once.
Busiest hours: 10:00 to 13:00 and 20:00 to 23:00
A company accountant asks for an invoice for a colleague’s stay.
Toi guests ask how many rooms are free on Saturday.
A driver on the highway asks for a room for the night and parking.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Қайырлы күн! Дүйсенбіден бейсенбіге дейін бір орындық бөлме бос, компанияға шот дайындаймыз. Брондап қояйын ба?
Добрый день! С понедельника по четверг свободен одноместный номер, счёт на компанию подготовим. Бронирую?
What the agent takes off your hands
Books rooms
Checks free rooms on your availability chart, quotes the rate for the dates and makes the booking at once. If nothing is free, it says so and offers the nearest dates.
Answers on rates and rules
Explains what the price includes, check-in and check-out times, the cost of early check-in, whether children and pets are welcome and what deposit is needed. Every answer comes from your rules, with nothing added of its own.
Takes group and company requests
Toi guests, seminar participants, a contractor’s crew: the agent checks the dates, the number of rooms and meals, notes who is paying and hands your manager a ready request.
Reminds guests before arrival
The guest gets a reminder with the check-in time and the front desk contact, and you know in advance who is really coming. The agent handles cancellations and date changes itself, under your cancellation terms.
Brings in your staff when needed
If a question goes beyond your rules, the agent doesn’t improvise: it tells the guest a member of staff will reply and hands the chat to your front desk. They see the whole conversation and carry on from there.
Oskemen: local context
The centre of East Kazakhstan Region, where the Ulba flows into the Irtysh, on the approaches to the Altai.
A city of non-ferrous metallurgy, with zinc, titanium-magnesium and Ulba metallurgical plants.
In summer people head for the holiday bases on the Bukhtarma and up into the Altai, and in spring the dacha season opens in the gardens around town.
The plants run in shifts, so people often write to book during a break or on the way home after a shift.
In Oskemen people stay over before heading into the Altai: to the Bukhtarma reservoir, the Sibiny lakes, Rakhmanov Springs. These guests write in the evening, arrive for one night and ask for an early breakfast. The agent answers by your rules and passes requests for a driver or a tour to you.
Areas and landmarks customers mention
Zashchita, Ulbinsky, Sogra, KShT, the Left Bank
- Where
- East Kazakhstan Region
- Population
- over 350,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer guests in Kazakh and English?
Yes. The agent answers in Kazakh, Russian and English, and it understands mixed messages with Kazakh and Russian words in one sentence too. For guests from abroad that means an answer in a language they understand at any hour.
Where do bookings and guest details go?
Wherever you work now: your booking system and your CRM. No system yet? Then bookings and the guest base are kept in the built-in Solwees CRM, where you can see who arrives when and what they asked for.
Can I connect several hotels or branches?
Yes. Each hotel has its own rooms, rates and rules, and the agent asks the guest where they would rather stay and books there. Every conversation shows up in one inbox.
What if a guest wants to cancel or change a booking?
The agent moves or cancels the booking under your cancellation terms and puts the room straight back on sale. If your rules allow a deposit refund, it passes that to your front desk: a person handles the money.
How do I get started?
Sign up, connect the hotel’s WhatsApp and add your rooms, rates and house rules. The first 7 days are free with no card, which is enough to see the agent at work with real guests.
Put the agent to work in Oskemen
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.