AI receptionist for heating and air conditioning services in Aktau
When an air conditioner breaks or a boiler goes cold in Aktau, the customer writes on WhatsApp and expects an answer now, not after the technician’s shift. The agent answers for you: it quotes the call-out price, finds a time, confirms the booking and sends a reminder.
Good evening! The air conditioner is running but blowing warm air, and it’s nearly 30 degrees in the flat. Can a technician come tomorrow?
Good evening! Please send a photo of the indoor unit and the remote, and your address. And when was the air conditioner last cleaned?
Photo sent. It hasn’t been cleaned for about two years. Address: microdistrict 14, building 9, flat 41.
Thank you, I’ve passed the photo to the technician. An air-conditioner service starts at 12,000 tenge, and Arman will tell you on site if anything else is needed. Tomorrow he is free at 10:00 and 16:30. Which time suits you?
16:30, I won’t be home before then.
Booked: tomorrow at 16:30 with Arman. I’ll send a reminder in the morning, and if your plans change, write here and I’ll move it.
When customers write in Aktau
In summer people in Aktau write at any hour, but the peak is in the second half of the day, when the heat lasts longest. In autumn demand shifts to boilers: private houses get ready for winter, and requests for checks keep coming until the first cold.
Busiest hours: 13:00 to 17:00 and 19:00 to 23:00
In autumn a private house wants the gas boiler checked before the cold. The agent books the technician on a convenient day.
In the hottest hour a café writes: the air conditioner in the dining room can’t keep up. The agent checks the opening hours and books the technician before opening.
Evening: the air conditioner blows warm air and the flat is hot. The agent asks for a photo, quotes the service price and books a technician for tomorrow.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Сізді ертеңге, сағат 10:00-ге жазып қойдым. Жылыту қазанындағы жапсырманың суретін жіберіңізші.
Здравствуйте! Записала вас на завтра, 10:00. Пришлите, пожалуйста, фото наклейки на котле.
What the agent takes off your hands
Gets the job details before the visit
If the customer does not know the model, the agent asks for a photo of the plate on the casing or the error on the screen, and for an air conditioner the remote as well. That is enough for the technician to see which parts may be needed.
Books the visit into the schedule
Books a time that is free for the right technician: boilers to one, air conditioners to another, if that is how you split the work. The customer gets the confirmation and the reminder in the same messenger they wrote in.
Never queues a house going cold
If a boiler goes out in winter or a house has no heat, the agent hands the request straight to the on-call technician with the address and photo and tells the customer the technician will be in touch. In a hard frost these requests do not wait for morning.
Puts gas safety first
To a smell of gas the agent has one answer: get out and call 104. It gives no repair advice and passes the chat straight to a member of your staff.
Quotes only “from” prices
Quotes the call-out and service prices from your list, always as “from” prices. What the repair costs is for the technician to say after the diagnosis, and the agent tells the customer so plainly.
Aktau: local context
The centre of Mangystau Region and a port city on the eastern shore of the Caspian, built in the desert in Soviet times.
There are hardly any streets in the usual sense: an address is written as microdistrict, building and flat numbers.
In summer holidaymakers come to the sea from all over the country, the beaches and the seafront are busy until night, and businesses work almost without a day off.
Plenty of residents go off on rotation to the oil fields and offshore service companies, so customers often write from another town to book for their days at home.
Summer in Aktau is long and hot, May to September, and nearly every flat in the microdistricts has an air conditioner. Addresses here are written as microdistrict, building and flat, and the agent collects them that way, so the technician does not have to hunt for the right block.
Areas and landmarks customers mention
4th Microdistrict, 16th Microdistrict, Shygys, the seafront, the lighthouse
- Where
- Mangystau Region
- Population
- over 280,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent understand Kazakh?
Yes. A customer writes in Kazakh, Russian or English, and the agent answers in the same language. If someone switches from Russian to Kazakh mid-chat, the agent carries on in Kazakh.
What will the agent do if a boiler stops in the middle of the night?
If a house is getting cold, the request goes to the on-call technician at once, at any hour, with the photo and address. You decide who is on call and when, and the agent follows that rota.
Can the agent say what a repair will cost?
Not the exact figure. The agent quotes only what is in your price list (the call-out, an air-conditioner clean, a boiler service) and always as a “from” price. The technician gives the total after the inspection, and the customer knows that in advance.
Where do the requests end up?
Wherever you already keep customers, or in the built-in Solwees CRM if you have no system. The visit goes into the technician’s schedule, and the customer gets a confirmation and, the day before, a reminder.
Can customers be booked for air-conditioner cleaning ahead of time?
Yes. In spring the agent books cleaning on free days and sends a reminder the day before. That way requests are spread across the schedule before the heat instead of landing on your technicians in the first hot week.
Does it suit customers who work rotations?
Yes. Rotation workers write ahead as soon as they know when they are home. The agent books the technician for those days so the job is done while they are in.
Where do we start?
Connect WhatsApp, add your services with “from” prices and your technicians’ schedule. The first 7 days are free, no card needed, and the agent starts answering your customers on day one.
Put the agent to work in Aktau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.