AI receptionist for heating and air conditioning services in Aktobe
When an air conditioner breaks or a boiler goes cold in Aktobe, the customer writes on WhatsApp and expects an answer now, not after the technician’s shift. The agent answers for you: it quotes the call-out price, finds a time, confirms the booking and sends a reminder.
Hello! The boiler has gone out and won’t start, it’s minus 22 outside. Can someone come right now?
Hello! First, is there any smell of gas? If there is, leave the house and call 104. If not, send a photo of the boiler’s display and your address.
No smell of gas. Photo sent, there’s an error on the display. Address: a house, 18 Abai Street.
Thank you. A house can’t be left without heat in this frost, so I’ve already handed your request with the photo and address to the on-call technician. Nurlan will call you and say when he’ll be there.
OK. How much is the call-out?
The call-out starts at 4,000 tenge, and the technician will price the repair once he has checked the boiler. Until he arrives, please don’t take anything apart.
When customers write in Aktobe
The climate in Aktobe is harsh: heat in summer, frost and wind in winter, so a service hardly gets an off-season. In summer people write in the afternoon, when the air conditioner can’t keep up, and in winter early in the morning, after the house has cooled overnight.
Busiest hours: 07:00 to 10:00 and 18:00 to 22:00
The boiler has gone out in a hard frost. The agent asks about any smell of gas and hands the request straight to the on-call technician.
Morning, before the heat: a request to clean the air conditioner ahead of the season. The agent quotes the service price and books the weekend.
After work: can the air conditioner be moved to another room? The agent books the technician to take a look on site.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Сізді ертеңге, сағат 10:00-ге жазып қойдым. Жылыту қазанындағы жапсырманың суретін жіберіңізші.
Здравствуйте! Записала вас на завтра, 10:00. Пришлите, пожалуйста, фото наклейки на котле.
What the agent takes off your hands
Gets the job details before the visit
If the customer does not know the model, the agent asks for a photo of the plate on the casing or the error on the screen, and for an air conditioner the remote as well. That is enough for the technician to see which parts may be needed.
Books the visit into the schedule
Offers the customer your technicians’ free slots, books the one they choose, confirms it and sends a reminder the day before. If the customer wants to move the visit, the agent does it in the same chat.
Never queues a house going cold
You decide what counts as urgent: say, a house without heat in winter or an air conditioner that fails in a child’s room in the heat. The agent hands those to the on-call technician at once and books the rest into the schedule.
Puts gas safety first
To a smell of gas the agent has one answer: get out and call 104. It gives no repair advice and passes the chat straight to a member of your staff.
Quotes only “from” prices
Asked “how much will it cost”, it answers with the call-out or air-conditioner cleaning price from your list. It never promises the final cost of a repair: the technician names it once he has seen the equipment.
Aktobe: local context
The centre of Aktobe Region and the largest city in the west of the country, on the banks of the Ilek.
It grew from the Ak-Tobe military post and is known today for its ferroalloy and chrome chemicals plants, while oil and gas are produced across the region.
The city keeps growing to the west and east, and people in the new quarters look for salons, clinics and tradespeople close to home.
Winter brings blizzards and summer brings dust storms, and in that weather people would rather arrange things by message than set off on the off chance.
There are many private houses in Aktobe, each with its own boiler and often a circulation pump too. The agent asks for a photo of what is in the boiler room, so the technician knows what he will be working on before setting out.
Areas and landmarks customers mention
the Old Town, Zhilgorodok, 11th Microdistrict, Batys-2, Nur-Aktobe, Abilkaiyr Khan Avenue
- Where
- Aktobe Region
- Population
- over 580,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent understand Kazakh?
Yes. The agent answers in Kazakh, Russian or English, whichever the customer used, and keeps up when one message mixes two languages.
What will the agent do if a boiler stops in the middle of the night?
It will not wait for morning. The agent asks about any smell of gas, asks for a photo and the address and passes the request straight to the on-call technician, then tells the customer the technician will call. Everything the customer said is there in the request.
Can the agent say what a repair will cost?
No: the technician prices a repair after the diagnosis. The agent gives the customer the call-out and service prices from your list as “from” prices and explains that the rest becomes clear on site.
Where do the requests end up?
In the CRM you already use, or in the built-in Solwees CRM. Both the technician and whoever assigns the jobs see the request, with the photos and the chat.
Can customers be booked for boiler checks ahead of time?
Yes. From late summer the agent books seasonal servicing on free days and sends a reminder the day before. That way checks are spread across the schedule early instead of landing on your technicians with the first frosts.
Does it work if we have locations across the region?
Yes. Each location gets its own technicians and service area. The agent asks for the customer’s address and books a visit from the nearest one.
Where do we start?
Sign up, connect your work WhatsApp and upload the call-out and service prices. You can use it free for a week, no card, and see how the agent handles real requests.
Put the agent to work in Aktobe
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.