AI receptionist for heating and air conditioning services in Atyrau
A heating and air-conditioning service in Atyrau hears from customers in waves: in the first heat and the first frosts. The agent replies to every message at once, books free time, sends a reminder the day before, and hands a house whose boiler has gone out to the on-call technician ahead of the queue.
Hello! We’d like the boiler checked before the heating season, it stopped a couple of times last winter. When do you have time?
Hello! What kind of boiler is it: gas, electric or solid fuel? And your address, please.
Gas, wall-mounted. Address: a house, 24 Baitursynov Street.
Thank you. The call-out starts at 4,000 tenge, and the technician will price the service on site. Arman is free on Saturday at 10:00 or on Wednesday at 17:30. Which suits you better?
Saturday at 10:00.
Booked: Saturday at 10:00 with Arman. I’ll send a reminder on Friday evening.
When customers write in Atyrau
In Atyrau air conditioners go on in May and boilers in October, and both times requests arrive almost all at once. Most messages come in the morning and evening, when people are home, and the urgent ones, about a house going cold, come at night as well.
Busiest hours: 07:00 to 10:00 and 18:00 to 22:00
Morning, before the heat: a request to clean the air conditioner ahead of the season. The agent quotes the service price and books the weekend.
A request to check the boiler before the heating season. The agent asks what kind it is and books a technician for Saturday.
After work: can the air conditioner be moved to another room? The agent books the technician to take a look on site.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Сізді ертеңге, сағат 10:00-ге жазып қойдым. Жылыту қазанындағы жапсырманың суретін жіберіңізші.
Здравствуйте! Записала вас на завтра, 10:00. Пришлите, пожалуйста, фото наклейки на котле.
What the agent takes off your hands
Gets the job details before the visit
Asks for the address, what exactly is not working and since when, and for a photo of the boiler, the air conditioner or the error on the display. The technician gets the request in one message and arrives prepared.
Books the visit into the schedule
Books a time that is free for the right technician: boilers to one, air conditioners to another, if that is how you split the work. The customer gets the confirmation and the reminder in the same messenger they wrote in.
Never queues a house going cold
If a boiler goes out in winter or a house has no heat, the agent hands the request straight to the on-call technician with the address and photo and tells the customer the technician will be in touch. In a hard frost these requests do not wait for morning.
Puts gas safety first
If a customer says they can smell gas, the agent does not book them for tomorrow: it asks them to leave the house and call the gas emergency line on 104, and passes the chat to you at once.
Quotes only “from” prices
Asked “how much will it cost”, it answers with the call-out or air-conditioner cleaning price from your list. It never promises the final cost of a repair: the technician names it once he has seen the equipment.
Atyrau: local context
The centre of Atyrau Region and the oil capital of Kazakhstan, with a refinery and the offices of the companies working the Tengiz and Kashagan fields.
The city stands on the Ural not far from the Caspian and was called Guryev before it was renamed.
The Ural splits the city into a European and an Asian part, and people describe where they live just like that: “in Europe” or “in Asia”.
Many people work rotations on the oil fields, and family matters, from a doctor’s visit to a toi, are planned for the days the rotation worker is home.
Atyrau stands on both banks of the Ural, so a technician needs to know in advance which bank he is heading to. The agent gets the address and a landmark in the chat, so visits on one bank can be grouped into one day. Summers here reach 40 degrees and winters bring frost, so requests come in about both air conditioners and boilers.
Areas and landmarks customers mention
Zhilgorodok, Avangard, Nursaya, Balykshy, the Ural embankment
- Where
- Atyrau Region
- Population
- over 320,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent understand Kazakh?
Yes. A customer writes in Kazakh, Russian or English, and the agent answers in the same language. If someone switches from Russian to Kazakh mid-chat, the agent carries on in Kazakh.
What will the agent do if a boiler stops in the middle of the night?
It will not wait for morning. The agent asks about any smell of gas, asks for a photo and the address and passes the request straight to the on-call technician, then tells the customer the technician will call. Everything the customer said is there in the request.
Can the agent say what a repair will cost?
No: the technician prices a repair after the diagnosis. The agent gives the customer the call-out and service prices from your list as “from” prices and explains that the rest becomes clear on site.
Where do the requests end up?
In the CRM you already use, or in the built-in Solwees CRM. Both the technician and whoever assigns the jobs see the request, with the photos and the chat.
Can customers be booked for boiler checks ahead of time?
Yes. From late summer the agent books seasonal servicing on free days and sends a reminder the day before. That way checks are spread across the schedule early instead of landing on your technicians with the first frosts.
Does it suit customers who work rotations?
Yes. Rotation workers write ahead as soon as they know when they are home. The agent books the technician for those days so the job is done while they are in.
Where do we start?
Sign up, connect your work WhatsApp and upload the call-out and service prices. You can use it free for a week, no card, and see how the agent handles real requests.
Put the agent to work in Atyrau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.