AI receptionist for heating and air conditioning services in Batken
A service technician in Batken is usually out on a job, while messages keep coming all day. The agent takes the chats over: it finds out what is not working, books a free slot and passes “the boiler is not heating” straight to the on-call technician.
Good evening! The air conditioner turns on but doesn’t cool. Can you send a technician?
Good evening! Could you tell me the model and your address? The model is on the sticker on the side of the indoor unit, a photo is fine.
Photo sent. It’s a house, 12 Manas Street.
Thank you, I’ve passed the photo on. Talant can come tomorrow at 9:30 or 11:00. The call-out and diagnostics start at 600 som, and he will price the repair after the check. Which time suits you?
9:30, please
You’re booked for tomorrow at 9:30 with Talant. I’ll remind you an hour before.
When customers write in Batken
In the morning, before work, people write about planned jobs: cleaning an air conditioner, checking a boiler, the price of an install. In the evening they write about breakdowns, having noticed at home that something is not cooling or not heating. In winter such a request does not wait for the morning, and the agent passes it straight to the on-call technician.
Busiest hours: 09:00 to 12:00 and 18:00 to 22:00
Before work, a request to clean the air conditioner before the heat sets in. The agent quotes the “from” price and books a weekend slot.
Lunchtime, the hottest hour: questions about installation prices and the next free date.
Evening, the air conditioner is not cooling and the office is closed. The agent checks the model and address and books a technician for the morning.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
In the south customers also write in Uzbek, and the agent answers in Uzbek too.
Саламатсызбы! Эртең саат 10:00дө уста келет. Дарегиңизди жазыңызчы.
Здравствуйте! Мастер приедет завтра в 10:00. Напишите, пожалуйста, ваш адрес.
What the agent takes off your hands
Takes the whole request
Finds out what is not working, the model of the air conditioner or boiler and the address, and asks for a photo of the sticker. The technician arrives knowing the job and brings the right parts.
Books the visit
Sees your technicians’ free time in Google Calendar or the built-in Solwees CRM, books the customer and saves the request in Bitrix24 or amoCRM. The day before, it reminds the customer about the visit.
Passes urgent cases to the on-call technician
If a boiler stops heating in winter or a home has no heat, the agent does not queue the request: it passes it at once to the on-call technician with the address and a summary of the chat.
Quotes “from” prices
Answers from your price list: installing, cleaning and regassing an air conditioner, starting up a boiler. The technician names the exact price after the inspection, and the agent tells the customer exactly that.
Batken: local context
The centre of Batken Region in the south-west of the country.
Batken is known for apricots, and in summer the whole region lives by the harvest.
In apricot season many have no time for calls, so things get settled in messengers in the evening.
The borders with Tajikistan and Uzbekistan are close, and several languages are heard in town.
In Batken summers are hot, and with the first heat air-conditioner requests arrive all at once. There are fewer technicians than in the capital, so the agent fits requests into their free time and no message goes unanswered.
Areas and landmarks customers mention
the town centre, the bazaar, the Kyzyl-Kiya road
- Where
- Batken Region
- Customer languages
- Kyrgyz, Uzbek, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. It replies in the language the customer wrote in: Kyrgyz, Uzbek, Russian or English. The language can change within one chat.
Where do requests go?
Into Bitrix24 or amoCRM if you already work there, or into the built-in Solwees CRM. If your technicians keep their visits in Google Calendar, the agent sees their free time and books straight into it.
What does the agent do with an urgent request?
If a boiler stops heating in winter or a home has no heat, the agent passes the request straight to the on-call technician with the address, the model and a summary of the chat, and tells the customer the technician will be in touch shortly. These requests do not wait for the morning.
Can the agent quote a price?
Yes, but only a “from” price and only if it is in your price list: say, for regassing an air conditioner or starting up a boiler. The technician says what the repair will cost after the inspection, and the agent never promises the customer an exact sum in advance.
Can I connect several locations across the region?
Yes. Each location keeps its own address, hours and staff, and the agent sends the customer to the one that suits them, in Batken or in the district.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect WhatsApp, add your services and prices, and watch the agent take requests.
Put the agent to work in Batken
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.