AI receptionist for heating and air conditioning services in Kyzyl-Kiya
In Kyzyl-Kiya a heating and cooling technician usually has no dispatcher: they install, repair and answer messages themselves, often from a ladder. The agent takes the chats over: it takes the request, books the visit and passes urgent cases on at once.
Good evening! The air conditioner turns on but doesn’t cool. Can you send a technician?
Good evening! Could you tell me the model and your address? The model is on the sticker on the side of the indoor unit, a photo is fine.
Photo sent. It’s a house, 12 Manas Street.
Thank you, I’ve passed the photo on. Jahongir can come tomorrow at 9:30 or 11:00. The call-out and diagnostics start at 500 som, and he will price the repair after the check. Which time suits you?
9:30, please
You’re booked for tomorrow at 9:30 with Jahongir. I’ll remind you an hour before.
When customers write in Kyzyl-Kiya
Messages arrive early in the morning, while the technician is getting ready for the first job, and late in the evening, after he has finished. The agent answers at both times: it books routine requests on free days and tells the technician at once about a boiler that has stopped in winter.
Busiest hours: 08:00 to 11:00 and 18:00 to 21:00
Before work, a request to clean the air conditioner before the heat sets in. The agent quotes the “from” price and books a weekend slot.
Afternoon, a shop writes: the air conditioner on the shop floor is dripping. The agent asks for a photo and books a technician for the evening, after closing.
Evening, the air conditioner is not cooling and the office is closed. The agent checks the model and address and books a technician for the morning.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
In the south customers also write in Uzbek, and the agent answers in Uzbek too.
Саламатсызбы! Эртең саат 10:00дө уста келет. Дарегиңизди жазыңызчы.
Здравствуйте! Мастер приедет завтра в 10:00. Напишите, пожалуйста, ваш адрес.
What the agent takes off your hands
Takes the whole request
Finds out what is not working, the model of the air conditioner or boiler and the address, and asks for a photo of the sticker. The technician arrives knowing the job and brings the right parts.
Books the visit
Offers the customer two or three free slots from your technicians’ schedule in Google Calendar and books the one they pick. The request, with the address and photo, is saved in Bitrix24, amoCRM or the built-in Solwees CRM, and the day before, the customer gets a reminder.
Passes urgent cases to the on-call technician
A boiler that stops in the frost does not wait for a free slot: the agent at once sends the on-call technician the address, the model and the gist of the chat, and tells the customer the technician will call soon.
Quotes “from” prices
Answers from your price list: installing, cleaning and regassing an air conditioner, starting up a boiler. The technician names the exact price after the inspection, and the agent tells the customer exactly that.
Kyzyl-Kiya: local context
One of the larger towns of the south, grown around coal mining.
People from surrounding villages come here for services.
Customers write in Kyrgyz, Uzbek and Russian.
In Kyzyl-Kiya the heating and cooling technician is often the only one in town, and every request, winter and summer, goes to them. The agent keeps them in one place (address, model, photo), books free time and passes a boiler that stops in the frost to the technician at once.
Areas and landmarks customers mention
the town centre, the bazaar, the miners’ quarter
- Where
- Batken Region
- Customer languages
- Kyrgyz, Uzbek, Russian
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. It replies in the language the customer wrote in: Kyrgyz, Uzbek, Russian or English. The language can change within one chat.
Where do requests go?
Into Bitrix24 or amoCRM if you already work there, or into the built-in Solwees CRM. If your technicians keep their visits in Google Calendar, the agent sees their free time and books straight into it.
What does the agent do with an urgent request?
If a boiler stops heating in winter or a home has no heat, the agent passes the request straight to the on-call technician with the address, the model and a summary of the chat, and tells the customer the technician will be in touch shortly. These requests do not wait for the morning.
Can the agent quote a price?
Yes, but only a “from” price and only if it is in your price list: say, for regassing an air conditioner or starting up a boiler. The technician says what the repair will cost after the inspection, and the agent never promises the customer an exact sum in advance.
Does it make sense for a small team?
Yes. In Kyzyl-Kiya a business is often one or two people who serve customers and answer chats at the same time. The agent takes the chats over so you can keep working.
How do I try it?
Sign up, connect WhatsApp and add your list of services with “from” prices. The first 7 days are free and no card is needed. In that time you will see the agent handle real requests from your customers.
Put the agent to work in Kyzyl-Kiya
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.