AI receptionist for heating and air conditioning services in Chirchiq
A technician in Chirchiq spends half the day on roofs and balconies at outdoor units, with no time to answer Telegram. The agent takes the chats over: it finds out what happened, quotes the call-out price and books, and tells the technician at once about a boiler that has gone out in winter.
Voice message, 0:23
Hello! I’ve listened to your message: the air conditioner turns on but blows warm air, and the room is hot. Could you send your address and a photo of the sticker on the side of the indoor unit?
Photo sent. It’s a house, 27 Mustaqillik Street, near School No. 5.
Thank you, I’ve added the photo to your request. Otabek can come tomorrow at 8:30 or 17:00. The call-out and diagnostics start at 80,000 sum, and he will tell you what a repair or a regas costs after the check. Which time suits you?
8:30, please, before it gets too hot.
Booked: tomorrow at 8:30 with Otabek. I’ll send a reminder at 7:30, and if your plans change, just write here.
When customers write in Chirchiq
During the day shops and offices write: the shop floor is stuffy and customers do not stay. In the evening homes write, with an air conditioner that will not cool or a boiler that will not heat. The agent puts routine jobs on free days and passes a home left without heat in winter straight to the on-call technician.
Busiest hours: 08:00 to 11:00 and 19:00 to 23:00
Early morning, a private house: the boiler went out overnight and the rooms are cold. The agent passes the request straight to the on-call technician.
In the afternoon an office asks for five air conditioners to be serviced on a day off, while the staff are away. The agent books Saturday and passes the technician the address and the number of units.
Evening, over 30 degrees indoors and the air conditioner blowing warm. The customer sends a voice message; the agent understands it, asks for a photo of the sticker and books a technician for the morning.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Lobar! Usta ertaga soat 9:00 da keladi. Iltimos, ichki blokdagi yorliqni suratga olib yuboring.
Лобар, здравствуйте! Мастер приедет завтра в 9:00. Пришлите, пожалуйста, фото наклейки на внутреннем блоке.
What the agent takes off your hands
Understands voice messages and photos
Many customers do not type, they record a voice message on Telegram. The agent understands it, replies in text and asks for whatever is missing: the address, the model, a photo of the sticker or of the error on the boiler display.
Books the visit
Sees when each technician is free and books customers only into free time. The request, with the address, landmark and photos, is saved in the CRM, and the customer gets a confirmation at once and a reminder before the visit.
Passes urgent jobs to the on-call technician
You decide what counts as urgent: a boiler out in the frost, an elderly person at home with the air conditioner dead in 40-degree heat. The agent passes these to the on-call technician that same minute and tells the customer the technician will call back.
Quotes “from” prices
Asked “how much?”, the agent answers with a “from” price from your list and explains what the service includes. It does not guess what a repair will cost: the technician says that on site.
Handles the spring rush
Before the heat and before the cold, requests pile up. The agent answers everyone, spreads the routine visits over free days and picks out the urgent ones at once, so the technician does not spend his evening on chats.
Chirchiq: local context
An industrial town on the Chirchiq river, in the foothills north-east of Tashkent.
It grew around an electrochemical plant and hydro stations, and later gained a refractory metals plant as well.
At weekends cars stream through Chirchiq towards Chimgan and Charvak, and the town sees far more visitors on those days.
Tashkent is close, and many compare prices with the capital but prefer to book somewhere near home.
In Chirchiq there are not many technicians, and at the height of summer people book a week ahead. The agent runs that queue: it offers the nearest free days, confirms the booking and reminds the customer, so the technician does not arrive at a locked door.
Areas and landmarks customers mention
Oktyabr Bazaar, Khimprom, the Tank School, Arancha
- Where
- Tashkent Region
- Population
- over 170,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes, and in Russian too. Customers write in Uzbek, Russian or English, often mixing languages in one message, and the agent answers the way that suits the customer.
Can customers send a voice message instead of typing?
Yes. The agent understands Telegram voice messages and replies in text. If the voice message leaves something out, it asks for the address or the model, and asks for a photo of the sticker separately.
Where do the requests go?
Wherever you already work: your CRM or your technicians’ calendar. If you have no system, everything stays in the built-in Solwees CRM: the customer, the address, the photos and the chat history.
What does the agent treat as urgent?
Whatever you tell it is urgent. Usually that is a boiler that has gone out in winter, or a home without heat. The agent sends such a request straight to the on-call technician with the address and photos and tells the customer the technician will call back.
Will the agent quote a price for the repair?
No. The agent only quotes “from” prices from your list: the call-out, diagnostics, servicing, installation. The technician says what the repair costs after the inspection, and the agent explains exactly that to the customer.
Can shift workers call out a technician?
Yes. People write on a break or after the shift, often late. The agent answers at once and offers a visit time when someone will be home: early morning, evening or a day off.
How do I get started?
Sign up, connect Telegram and add your services with “from” prices. The first 7 days are free and no card is needed. The agent starts answering customers the same day.
Put the agent to work in Chirchiq
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.