AI receptionist for heating and air conditioning services in Tashkent
Customers in Tashkent write about the air conditioner late in the evening, when it is hot at home, and about the boiler early in the morning, when the rooms are cold. The agent answers at any hour: it collects the address and a photo, finds a free slot with a technician and confirms the booking.
Voice message, 0:23
Hello! I’ve listened to your message: the air conditioner turns on but blows warm air, and the room is hot. Could you send your address and a photo of the sticker on the side of the indoor unit?
Photo sent. Chilanzar, block 9, building 14, flat 32.
Thank you, I’ve added the photo to your request. Otabek can come tomorrow at 8:30 or 17:00. The call-out and diagnostics start at 100,000 sum, and he will tell you what a repair or a regas costs after the check. Which time suits you?
8:30, please, before it gets too hot.
Booked: tomorrow at 8:30 with Otabek. I’ll send a reminder at 7:30, and if your plans change, just write here.
When customers write in Tashkent
In the morning, before the heat, people ask about installs and servicing. In the evening they come home, switch on the air conditioner, find it blowing warm air and write to several technicians at once. The job goes to whoever answers first, so the agent replies straight away, even at midnight.
Busiest hours: 08:00 to 11:00 and 20:00 to 00:00
Before the heat sets in, a request to clean the air conditioner. The agent quotes the “from” price and books the nearest free morning.
In the afternoon an office asks for five air conditioners to be serviced on a day off, while the staff are away. The agent books Saturday and passes the technician the address and the number of units.
Evening, over 30 degrees indoors and the air conditioner blowing warm. The customer sends a voice message; the agent understands it, asks for a photo of the sticker and books a technician for the morning.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Nilufar! Usta ertaga soat 9:00 da keladi. Iltimos, ichki blokdagi yorliqni suratga olib yuboring.
Нилуфар, здравствуйте! Мастер приедет завтра в 9:00. Пришлите, пожалуйста, фото наклейки на внутреннем блоке.
What the agent takes off your hands
Understands voice messages and photos
Many customers do not type, they record a voice message on Telegram. The agent understands it, replies in text and asks for whatever is missing: the address, the model, a photo of the sticker or of the error on the boiler display.
Books the visit
Sees when each technician is free and books customers only into free time. The request, with the address, landmark and photos, is saved in the CRM, and the customer gets a confirmation at once and a reminder before the visit.
Passes urgent jobs to the on-call technician
In winter a home without heat cannot wait until morning. If a boiler has gone out and will not restart, the agent does not queue the request: it sends it straight to the on-call technician with the address, photos and a short summary.
Quotes “from” prices
Answers from your price list: a call-out with diagnostics, servicing, installation, regassing, starting a boiler. The agent never promises the final repair price: the technician names it once he has seen the equipment.
Handles the spring rush
In April and May everyone wants their air conditioners cleaned before the heat. The agent answers each of them, offers free days a week ahead and never puts two customers in one slot, so no job gets lost in the chats.
Tashkent: local context
The capital of the country and the largest city in Central Asia, with over 3 million people.
The country’s business and transport hub, with the first metro in Central Asia.
Telegram replaced the phone call here long ago: people ask the price, check the address and move a visit there, often from a traffic jam or from work.
In summer the daytime heat pushes life into the evening: after sunset people head out to parks, cafes and salons, and chats only quieten down at night.
In Tashkent air-conditioning technicians have a queue for installs by June, and in the summer chilla, the forty hottest days of the year, urgent “it’s not cooling” requests join it. In new buildings the air conditioner goes in right after the renovation, and the customer asks about everything at once: what capacity to buy, where the outdoor unit goes, how long the wait is. The agent answers from your materials and leaves the measuring to the technician.
In winter the requests come from private houses in the mahallas and from new buildings with a gas boiler in every flat. Many people describe the fault in a voice message while standing by the boiler. The agent understands it and asks for a photo of the display, and if the home is left without heat, it calls the on-call technician straight away.
Areas and landmarks customers mention
Chilanzar, Yunusabad, Sergeli, Karakamysh, TTZ, Beshagach, Chorsu, Alay Bazaar
- Where
- the capital
- Population
- over 3 million
- Customer languages
- Uzbek, Russian, English
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. The agent replies in the customer’s language: Uzbek, Russian or English. If a customer starts in Uzbek and moves to Russian, the agent moves with them.
Where do the requests go?
Wherever you already work: your CRM or your technicians’ calendar. If you have no system, everything stays in the built-in Solwees CRM: the customer, the address, the photos and the chat history.
What does the agent treat as urgent?
Whatever you tell it is urgent. Usually that is a boiler that has gone out in winter, or a home without heat. The agent sends such a request straight to the on-call technician with the address and photos and tells the customer the technician will call back.
Will the agent quote a price for the repair?
No. The agent only quotes what is in your price list, and only as a “from” price. It does not guess the cause of the fault or the final price: that is the technician’s job on site.
Does the agent understand Telegram voice messages?
Yes. In Tashkent many people talk rather than type. The agent understands a Telegram voice message and answers in text: quotes the call-out price and books a technician for a convenient time.
How do I get started?
Sign up, connect Telegram and add your services with “from” prices. The first 7 days are free and no card is needed. The agent starts answering customers the same day.
Put the agent to work in Tashkent
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.