AI receptionist for heating and air conditioning services in Ekibastuz
When an air conditioner breaks or a boiler goes cold in Ekibastuz, the customer writes on WhatsApp and expects an answer now, not after the technician’s shift. The agent answers for you: it quotes the call-out price, finds a time, confirms the booking and sends a reminder.
Hello! We’d like the boiler checked before the heating season, it stopped a couple of times last winter. When do you have time?
Hello! What kind of boiler is it: gas, electric or solid fuel? And your address, please.
Gas, wall-mounted. Address: a house, 24 Abai Street.
Thank you. The call-out starts at 4,000 tenge, and the technician will price the service on site. Askhat is free on Saturday at 10:00 or on Wednesday at 17:30. Which suits you better?
Saturday at 10:00.
Booked: Saturday at 10:00 with Askhat. I’ll send a reminder on Friday evening.
When customers write in Ekibastuz
From mid-October to mid-April in Ekibastuz is in the heating season, and most urgent messages arrive early in the morning: the frost hit overnight, the boiler gave up and the house is cold. Summer brings fewer requests, and nearly all of them are about air conditioners in flats that heat up by evening.
Busiest hours: 06:00 to 09:00 and 18:00 to 22:00
Morning: the radiators are barely warm though the boiler is running. The agent asks for a photo of the boiler and books the nearest free slot.
A request to check the boiler before the heating season. The agent asks what kind it is and books a technician for Saturday.
After work: when is the best time to fit an air conditioner before summer? The agent books a measuring visit at the weekend.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Сізді ертеңге, сағат 10:00-ге жазып қойдым. Жылыту қазанындағы жапсырманың суретін жіберіңізші.
Здравствуйте! Записала вас на завтра, 10:00. Пришлите, пожалуйста, фото наклейки на котле.
What the agent takes off your hands
Gets the job details before the visit
If the customer does not know the model, the agent asks for a photo of the plate on the casing or the error on the screen, and for an air conditioner the remote as well. That is enough for the technician to see which parts may be needed.
Books the visit into the schedule
Sees which technician is free and when, and never puts two customers in one slot. The request is saved in your CRM with the photo and the chat, and the customer gets a confirmation and a reminder.
Never queues a house going cold
Words like “gone out”, “not heating” or “it’s cold at home” tell the agent it is urgent: the request goes to the on-call technician that same minute, day or night. Everything else is calmly booked into free time.
Puts gas safety first
To a smell of gas the agent has one answer: get out and call 104. It gives no repair advice and passes the chat straight to a member of your staff.
Quotes only “from” prices
The customer knows up front what the call-out costs and gets no surprise on site. Everything else (parts, labour) the technician names after the diagnosis, and the agent never promises a figure in advance.
Ekibastuz: local context
A town of coal miners and power engineers in Pavlodar Region, at the heart of the Ekibastuz coal basin.
Huge open-pit coal mines and power stations surround the town, and one of them has the tallest chimney in the world.
The pits and power stations run around the clock, so there is always someone going on shift or coming off it.
For big purchases and rarer specialists people go to Pavlodar, but haircuts, manicures and repairs they are used to finding in town.
Flats in Ekibastuz have central heating, so a service mostly hears from private houses, garages and dachas with their own boilers. In summer air conditioners join the list, and the agent books their fitting and cleaning on free days.
Areas and landmarks customers mention
Mashkhur Zhusup Street, Kunaev Avenue, Solnechny, the Bogatyr pit
- Where
- Pavlodar Region
- Population
- over 120,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent understand Kazakh?
Yes. The agent answers in Kazakh, Russian or English, whichever the customer used, and keeps up when one message mixes two languages.
What will the agent do if a boiler stops in the middle of the night?
If a house is getting cold, the request goes to the on-call technician at once, at any hour, with the photo and address. You decide who is on call and when, and the agent follows that rota.
Can the agent say what a repair will cost?
No: the technician prices a repair after the diagnosis. The agent gives the customer the call-out and service prices from your list as “from” prices and explains that the rest becomes clear on site.
Where do the requests end up?
In your CRM if you use one, or in the built-in Solwees CRM. The request holds the address, the photo, a description of the fault and the whole chat, so the technician opens it and sees the full picture.
Can customers be booked for boiler checks ahead of time?
Yes. From late summer the agent books seasonal servicing on free days and sends a reminder the day before. That way checks are spread across the schedule early instead of landing on your technicians with the first frosts.
Can people call out a technician after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers a visit time when someone will be home, early mornings and weekends included.
Where do we start?
Connect WhatsApp, add your services with “from” prices and your technicians’ schedule. The first 7 days are free, no card needed, and the agent starts answering your customers on day one.
Put the agent to work in Ekibastuz
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.