AI receptionist for heating and air conditioning services in Karaganda
In Karaganda a boiler and air-conditioning technician spends most of the day on jobs, while WhatsApp requests arrive early in the morning and late at night. The agent sorts them in place of a dispatcher: it gets the address, what has stopped working and the model, asks for a photo and books the visit.
Hello! The boiler has gone out and won’t start, it’s minus 29 outside. Can someone come right now?
Hello! First, is there any smell of gas? If there is, leave the house and call 104. If not, send a photo of the boiler’s display and your address.
No smell of gas. Photo sent, there’s an error on the display. Address: a house, 18 Seifullin Street.
Thank you. A house can’t be left without heat in this frost, so I’ve already handed your request with the photo and address to the on-call technician. Baurzhan will call you and say when he’ll be there.
OK. How much is the call-out?
The call-out starts at 4,000 tenge, and the technician will price the repair once he has checked the boiler. Until he arrives, please don’t take anything apart.
When customers write in Karaganda
Winter in Karaganda is long and frosty, so most of a service’s work is boilers and underfloor heating in private houses. In the morning the messages come from people whose house cooled overnight, in the evening from those who came home to an error on the boiler’s display.
Busiest hours: 06:00 to 09:00 and 18:00 to 22:00
The boiler has gone out in a hard frost. The agent asks about any smell of gas and hands the request straight to the on-call technician.
After work: when is the best time to fit an air conditioner before summer? The agent books a measuring visit at the weekend.
Evening: can tomorrow’s visit move to Saturday? The agent moves the booking and frees the slot for another customer.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Сізді ертеңге, сағат 10:00-ге жазып қойдым. Жылыту қазанындағы жапсырманың суретін жіберіңізші.
Здравствуйте! Записала вас на завтра, 10:00. Пришлите, пожалуйста, фото наклейки на котле.
What the agent takes off your hands
Gets the job details before the visit
Checks what equipment is installed: a gas, electric or solid-fuel boiler, a wall or floor air conditioner. Together with the photo and address this goes straight into the request, so the technician does not need to phone the customer back.
Books the visit into the schedule
Sees which technician is free and when, and never puts two customers in one slot. The request is saved in your CRM with the photo and the chat, and the customer gets a confirmation and a reminder.
Never queues a house going cold
Words like “gone out”, “not heating” or “it’s cold at home” tell the agent it is urgent: the request goes to the on-call technician that same minute, day or night. Everything else is calmly booked into free time.
Puts gas safety first
If a customer says they can smell gas, the agent does not book them for tomorrow: it asks them to leave the house and call the gas emergency line on 104, and passes the chat to you at once.
Quotes only “from” prices
Quotes the call-out and service prices from your list, always as “from” prices. What the repair costs is for the technician to say after the diagnosis, and the agent tells the customer so plainly.
Karaganda: local context
The centre of Karaganda Region, a city that grew up on the mines of the Karaganda coal basin.
A major student city with medical, technical and classical universities.
The city is spread out, and Maikuduk or Yugo-Vostok is a fair way from the centre, so people usually look for a master or a doctor near their own district.
In summer people cool off at the Fyodorovka reservoir right in town, and at weekends they drive out to Karkaraly.
Many people in Karaganda live in private houses on the outskirts and in villages near town, and the technician covers them along with the town. The agent books out-of-town visits on the days you keep for them and passes a house without heat to the technician ahead of the queue.
Areas and landmarks customers mention
Novy Gorod, Yugo-Vostok, Maikuduk, Prishakhtinsk, Mikhailovka, Bukhar-Zhyrau Avenue
- Where
- Karaganda Region
- Population
- over 520,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent understand Kazakh?
Yes. The agent answers in Kazakh, Russian or English, whichever the customer used, and keeps up when one message mixes two languages.
What will the agent do if a boiler stops in the middle of the night?
If a house is getting cold, the request goes to the on-call technician at once, at any hour, with the photo and address. You decide who is on call and when, and the agent follows that rota.
Can the agent say what a repair will cost?
No: the technician prices a repair after the diagnosis. The agent gives the customer the call-out and service prices from your list as “from” prices and explains that the rest becomes clear on site.
Where do the requests end up?
Wherever you already keep customers, or in the built-in Solwees CRM if you have no system. The visit goes into the technician’s schedule, and the customer gets a confirmation and, the day before, a reminder.
Can customers be booked for boiler checks ahead of time?
Yes. From late summer the agent books seasonal servicing on free days and sends a reminder the day before. That way checks are spread across the schedule early instead of landing on your technicians with the first frosts.
Does it work if we have locations across the region?
Yes. Each location gets its own technicians and service area. The agent asks for the customer’s address and books a visit from the nearest one.
Where do we start?
Sign up, connect your work WhatsApp and upload the call-out and service prices. You can use it free for a week, no card, and see how the agent handles real requests.
Put the agent to work in Karaganda
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.