AI receptionist for heating and air conditioning services in Konaev
A heating technician in Konaev hears from neighbours, friends and friends of friends, all on his personal WhatsApp. The agent answers them while he works: it finds out what happened and books the visit, and if a house is going cold in the frost, it calls the technician at once.
Good evening! The air conditioner is running but blowing warm air, and it’s nearly 30 degrees in the house. Can a technician come tomorrow?
Good evening! Please send a photo of the indoor unit and the remote, and your address. And when was the air conditioner last cleaned?
Photo sent. It hasn’t been cleaned for about two years. Address: a house, 12 Auezov Street.
Thank you, I’ve passed the photo to the technician. An air-conditioner service starts at 10,000 tenge, and Yerzhan will tell you on site if anything else is needed. Tomorrow he is free at 10:00 and 16:30. Which time suits you?
16:30, I won’t be home before then.
Booked: tomorrow at 16:30 with Yerzhan. I’ll send a reminder in the morning, and if your plans change, write here and I’ll move it.
When customers write in Konaev
In summer people in Konaev write at any hour, but the peak is in the second half of the day, when the heat lasts longest. In autumn demand shifts to boilers: private houses get ready for winter, and requests for checks keep coming until the first cold.
Busiest hours: 13:00 to 17:00 and 19:00 to 23:00
Morning, before the heat: a request to clean the air conditioner ahead of the season. The agent quotes the service price and books the weekend.
In autumn a private house wants the gas boiler checked before the cold. The agent books the technician on a convenient day.
Evening: the air conditioner blows warm air and the house is hot. The agent asks for a photo, quotes the service price and books a technician for tomorrow.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Сізді ертеңге, сағат 10:00-ге жазып қойдым. Жылыту қазанындағы жапсырманың суретін жіберіңізші.
Здравствуйте! Записала вас на завтра, 10:00. Пришлите, пожалуйста, фото наклейки на котле.
What the agent takes off your hands
Gets the job details before the visit
Asks for the address, what exactly is not working and since when, and for a photo of the boiler, the air conditioner or the error on the display. The technician gets the request in one message and arrives prepared.
Books the visit into the schedule
Books a time that is free for the right technician: boilers to one, air conditioners to another, if that is how you split the work. The customer gets the confirmation and the reminder in the same messenger they wrote in.
Never queues a house going cold
If a boiler goes out in winter or a house has no heat, the agent hands the request straight to the on-call technician with the address and photo and tells the customer the technician will be in touch. In a hard frost these requests do not wait for morning.
Puts gas safety first
If a customer says they can smell gas, the agent does not book them for tomorrow: it asks them to leave the house and call the gas emergency line on 104, and passes the chat to you at once.
Quotes only “from” prices
The customer knows up front what the call-out costs and gets no surprise on site. Everything else (parts, labour) the technician names after the diagnosis, and the agent never promises a figure in advance.
Konaev: local context
The centre of Almaty Region on the Ili river, on the shore of the Kapshagay Reservoir.
The town grew with the Kapshagay hydroelectric station, was once called Kapshagay and took its new name in honour of Dinmukhamed Kunaev.
On summer weekends the town fills with people from Almaty heading for the reservoir beaches, while on weekdays it runs on the work of the regional offices.
Some residents commute to Almaty along the highway, so it suits them to write about a booking on the road, early in the morning or in the evening.
In Konaev people spend their summer holidays on the Kapchagay reservoir, and the season at guesthouses and holiday bases coincides with the worst heat. Air conditioners here get cleaned in spring, before the guests arrive, and the agent spreads those requests over free days in advance.
Areas and landmarks customers mention
the Kapshagay Reservoir, 4th Microdistrict, Kunaev Avenue, the hydro dam
- Where
- Almaty Region
- Population
- over 55,000
- Customer languages
- Kazakh, Russian
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent understand Kazakh?
Yes. A customer writes in Kazakh, Russian or English, and the agent answers in the same language. If someone switches from Russian to Kazakh mid-chat, the agent carries on in Kazakh.
What will the agent do if a boiler stops in the middle of the night?
First it checks there is no smell of gas, then takes the address and a photo and passes the request to whoever is on call. The customer is told the technician already knows and will call.
Can the agent say what a repair will cost?
No: the technician prices a repair after the diagnosis. The agent gives the customer the call-out and service prices from your list as “from” prices and explains that the rest becomes clear on site.
Where do the requests end up?
In the CRM you already use, or in the built-in Solwees CRM. Both the technician and whoever assigns the jobs see the request, with the photos and the chat.
Can customers be booked for air-conditioner cleaning ahead of time?
Yes. In spring the agent books cleaning on free days and sends a reminder the day before. That way requests are spread across the schedule before the heat instead of landing on your technicians in the first hot week.
Where do we start?
Connect WhatsApp, add your services with “from” prices and your technicians’ schedule. The first 7 days are free, no card needed, and the agent starts answering your customers on day one.
Put the agent to work in Konaev
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.