AI receptionist for heating and air conditioning services in Kyzylorda
In Kyzylorda a boiler and air-conditioning technician spends most of the day on jobs, while WhatsApp requests arrive early in the morning and late at night. The agent sorts them in place of a dispatcher: it gets the address, what has stopped working and the model, asks for a photo and books the visit.
Good evening! The air conditioner is running but blowing warm air, and it’s nearly 30 degrees in the flat. Can a technician come tomorrow?
Good evening! Please send a photo of the indoor unit and the remote, and your address. And when was the air conditioner last cleaned?
Photo sent. It hasn’t been cleaned for about two years. Address: 27 Seifullin Street, flat 64.
Thank you, I’ve passed the photo to the technician. An air-conditioner service starts at 12,000 tenge, and Baurzhan will tell you on site if anything else is needed. Tomorrow he is free at 10:00 and 16:30. Which time suits you?
16:30, I won’t be home before then.
Booked: tomorrow at 16:30 with Baurzhan. I’ll send a reminder in the morning, and if your plans change, write here and I’ll move it.
When customers write in Kyzylorda
The hot summer in Kyzylorda starts in May and runs into September, and air conditioners work without a break the whole time. Most messages arrive in the afternoon, in the worst of the heat, and in the evening, when people get back to hot flats and houses. In winter people write less, mostly about gas boilers in private houses.
Busiest hours: 13:00 to 17:00 and 19:00 to 23:00
Morning, before the heat: a request to clean the air conditioner ahead of the season. The agent quotes the service price and books the weekend.
In autumn a private house wants the gas boiler checked before the cold. The agent books the technician on a convenient day.
Evening: the air conditioner blows warm air and the flat is hot. The agent asks for a photo, quotes the service price and books a technician for tomorrow.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Сізді ертеңге, сағат 10:00-ге жазып қойдым. Жылыту қазанындағы жапсырманың суретін жіберіңізші.
Здравствуйте! Записала вас на завтра, 10:00. Пришлите, пожалуйста, фото наклейки на котле.
What the agent takes off your hands
Gets the job details before the visit
If the customer does not know the model, the agent asks for a photo of the plate on the casing or the error on the screen, and for an air conditioner the remote as well. That is enough for the technician to see which parts may be needed.
Books the visit into the schedule
Sees which technician is free and when, and never puts two customers in one slot. The request is saved in your CRM with the photo and the chat, and the customer gets a confirmation and a reminder.
Never queues a house going cold
You decide what counts as urgent: say, a house without heat in winter or an air conditioner that fails in a child’s room in the heat. The agent hands those to the on-call technician at once and books the rest into the schedule.
Puts gas safety first
If a customer says they can smell gas, the agent does not book them for tomorrow: it asks them to leave the house and call the gas emergency line on 104, and passes the chat to you at once.
Quotes only “from” prices
The customer knows up front what the call-out costs and gets no surprise on site. Everything else (parts, labour) the technician names after the diagnosis, and the agent never promises a figure in advance.
Kyzylorda: local context
The centre of Kyzylorda Region on both banks of the Syr Darya; the city was once the capital of the Kazakh autonomous republic.
Rice paddies surround the city, and the region is home to the Baikonur Cosmodrome and the Korkyt Ata memorial.
Summer days bring dry heat, so people run errands early in the morning and gather by the Syr Darya in the evening.
The city is almost entirely Kazakh-speaking, and chats with customers are more often in Kazakh.
In Kyzylorda summer heat above 40 degrees is nothing rare, and air conditioners in flats, shops and cafés run from morning till night. In spring the agent books them in for cleaning on free days, and in summer it answers breakdowns at once, before the customer goes to another technician.
Areas and landmarks customers mention
Shugyla, Akmeshit, Merey, the Left Bank, the Syr Darya embankment
- Where
- Kyzylorda Region
- Population
- over 280,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent understand Kazakh?
Yes. A customer writes in Kazakh, Russian or English, and the agent answers in the same language. If someone switches from Russian to Kazakh mid-chat, the agent carries on in Kazakh.
What will the agent do if a boiler stops in the middle of the night?
First it checks there is no smell of gas, then takes the address and a photo and passes the request to whoever is on call. The customer is told the technician already knows and will call.
Can the agent say what a repair will cost?
Not the exact figure. The agent quotes only what is in your price list (the call-out, an air-conditioner clean, a boiler service) and always as a “from” price. The technician gives the total after the inspection, and the customer knows that in advance.
Where do the requests end up?
Wherever you already keep customers, or in the built-in Solwees CRM if you have no system. The visit goes into the technician’s schedule, and the customer gets a confirmation and, the day before, a reminder.
Can customers be booked for air-conditioner cleaning ahead of time?
Yes. In spring the agent books cleaning on free days and sends a reminder the day before. That way requests are spread across the schedule before the heat instead of landing on your technicians in the first hot week.
Does it work if we have locations across the region?
Yes. Each location gets its own technicians and service area. The agent asks for the customer’s address and books a visit from the nearest one.
Where do we start?
Connect WhatsApp, add your services with “from” prices and your technicians’ schedule. The first 7 days are free, no card needed, and the agent starts answering your customers on day one.
Put the agent to work in Kyzylorda
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.