AI receptionist for heating and air conditioning services in Oskemen
When an air conditioner breaks or a boiler goes cold in Oskemen, the customer writes on WhatsApp and expects an answer now, not after the technician’s shift. The agent answers for you: it quotes the call-out price, finds a time, confirms the booking and sends a reminder.
Hello! We’d like the boiler checked before the heating season, it stopped a couple of times last winter. When do you have time?
Hello! What kind of boiler is it: gas, electric or solid fuel? And your address, please.
Gas, wall-mounted. Address: a house, 24 Seifullin Street.
Thank you. The call-out starts at 4,000 tenge, and the technician will price the service on site. Arman is free on Saturday at 10:00 or on Wednesday at 17:30. Which suits you better?
Saturday at 10:00.
Booked: Saturday at 10:00 with Arman. I’ll send a reminder on Friday evening.
When customers write in Oskemen
In September people in Oskemen book boiler checks before the cold sets in, and those requests fit calmly into free days. With the first frosts the tone changes: messages come in the morning and late at night, when the house has clearly cooled down, and nobody is prepared to wait.
Busiest hours: 06:00 to 09:00 and 18:00 to 22:00
Morning: the radiators are barely warm though the boiler is running. The agent asks for a photo of the boiler and books the nearest free slot.
A request to check the boiler before the heating season. The agent asks what kind it is and books a technician for Saturday.
Evening, from a cottage: the underfloor heating only warms one room. The agent asks for a photo of the manifold and books a technician.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Сізді ертеңге, сағат 10:00-ге жазып қойдым. Жылыту қазанындағы жапсырманың суретін жіберіңізші.
Здравствуйте! Записала вас на завтра, 10:00. Пришлите, пожалуйста, фото наклейки на котле.
What the agent takes off your hands
Gets the job details before the visit
Checks what equipment is installed: a gas, electric or solid-fuel boiler, a wall or floor air conditioner. Together with the photo and address this goes straight into the request, so the technician does not need to phone the customer back.
Books the visit into the schedule
Offers the customer your technicians’ free slots, books the one they choose, confirms it and sends a reminder the day before. If the customer wants to move the visit, the agent does it in the same chat.
Never queues a house going cold
If a boiler goes out in winter or a house has no heat, the agent hands the request straight to the on-call technician with the address and photo and tells the customer the technician will be in touch. In a hard frost these requests do not wait for morning.
Puts gas safety first
A smell of gas is no reason for the agent to look for a free slot. It asks the customer to leave the house, call 104 and not touch any light switches, and passes you the chat with the address at once.
Quotes only “from” prices
Asked “how much will it cost”, it answers with the call-out or air-conditioner cleaning price from your list. It never promises the final cost of a repair: the technician names it once he has seen the equipment.
Oskemen: local context
The centre of East Kazakhstan Region, where the Ulba flows into the Irtysh, on the approaches to the Altai.
A city of non-ferrous metallurgy, with zinc, titanium-magnesium and Ulba metallurgical plants.
In summer people head for the holiday bases on the Bukhtarma and up into the Altai, and in spring the dacha season opens in the gardens around town.
The plants run in shifts, so people often write to book during a break or on the way home after a shift.
Many people in Oskemen live in private houses on the outskirts and in villages near town, and the technician covers them along with the town. The agent books out-of-town visits on the days you keep for them and passes a house without heat to the technician ahead of the queue.
Areas and landmarks customers mention
Zashchita, Ulbinsky, Sogra, KShT, the Left Bank
- Where
- East Kazakhstan Region
- Population
- over 350,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent understand Kazakh?
Yes. A customer writes in Kazakh, Russian or English, and the agent answers in the same language. If someone switches from Russian to Kazakh mid-chat, the agent carries on in Kazakh.
What will the agent do if a boiler stops in the middle of the night?
If a house is getting cold, the request goes to the on-call technician at once, at any hour, with the photo and address. You decide who is on call and when, and the agent follows that rota.
Can the agent say what a repair will cost?
Not the exact figure. The agent quotes only what is in your price list (the call-out, an air-conditioner clean, a boiler service) and always as a “from” price. The technician gives the total after the inspection, and the customer knows that in advance.
Where do the requests end up?
In your CRM if you use one, or in the built-in Solwees CRM. The request holds the address, the photo, a description of the fault and the whole chat, so the technician opens it and sees the full picture.
Can customers be booked for boiler checks ahead of time?
Yes. From late summer the agent books seasonal servicing on free days and sends a reminder the day before. That way checks are spread across the schedule early instead of landing on your technicians with the first frosts.
Does it work if we have locations across the region?
Yes. Each location gets its own technicians and service area. The agent asks for the customer’s address and books a visit from the nearest one.
Where do we start?
Sign up, connect your work WhatsApp and upload the call-out and service prices. You can use it free for a week, no card, and see how the agent handles real requests.
Put the agent to work in Oskemen
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.