AI receptionist for heating and air conditioning services in Petropavl
In Petropavl a boiler and air-conditioning technician spends most of the day on jobs, while WhatsApp requests arrive early in the morning and late at night. The agent sorts them in place of a dispatcher: it gets the address, what has stopped working and the model, asks for a photo and books the visit.
Hello! The boiler has gone out and won’t start, it’s minus 29 outside. Can someone come right now?
Hello! First, is there any smell of gas? If there is, leave the house and call 104. If not, send a photo of the boiler’s display and your address.
No smell of gas. Photo sent, there’s an error on the display. Address: a house, 18 Seifullin Street.
Thank you. A house can’t be left without heat in this frost, so I’ve already handed your request with the photo and address to the on-call technician. Yerzhan will call you and say when he’ll be there.
OK. How much is the call-out?
The call-out starts at 4,000 tenge, and the technician will price the repair once he has checked the boiler. Until he arrives, please don’t take anything apart.
When customers write in Petropavl
Winter in Petropavl is long and frosty, so most of a service’s work is boilers and underfloor heating in private houses. In the morning the messages come from people whose house cooled overnight, in the evening from those who came home to an error on the boiler’s display.
Busiest hours: 06:00 to 09:00 and 18:00 to 22:00
The boiler has gone out in a hard frost. The agent asks about any smell of gas and hands the request straight to the on-call technician.
Morning: the radiators are barely warm though the boiler is running. The agent asks for a photo of the boiler and books the nearest free slot.
Lunchtime: how much is a boiler service, and can it be on a day off? The agent quotes the “from” price and books Saturday.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Сізді ертеңге, сағат 10:00-ге жазып қойдым. Жылыту қазанындағы жапсырманың суретін жіберіңізші.
Здравствуйте! Записала вас на завтра, 10:00. Пришлите, пожалуйста, фото наклейки на котле.
What the agent takes off your hands
Gets the job details before the visit
If the customer does not know the model, the agent asks for a photo of the plate on the casing or the error on the screen, and for an air conditioner the remote as well. That is enough for the technician to see which parts may be needed.
Books the visit into the schedule
Sees which technician is free and when, and never puts two customers in one slot. The request is saved in your CRM with the photo and the chat, and the customer gets a confirmation and a reminder.
Never queues a house going cold
If a boiler goes out in winter or a house has no heat, the agent hands the request straight to the on-call technician with the address and photo and tells the customer the technician will be in touch. In a hard frost these requests do not wait for morning.
Puts gas safety first
If a customer says they can smell gas, the agent does not book them for tomorrow: it asks them to leave the house and call the gas emergency line on 104, and passes the chat to you at once.
Quotes only “from” prices
Quotes the call-out and service prices from your list, always as “from” prices. What the repair costs is for the technician to say after the diagnosis, and the agent tells the customer so plainly.
Petropavl: local context
The centre of North Kazakhstan Region on the right bank of the Ishim and the northernmost regional centre in the country.
The city grew from the fortress of St Peter, stands on the Trans-Siberian Railway and has the Russian border close by.
Winter is long and snowy, the roads out of town close in a blizzard, and on those days many things get settled by message.
In summer the pedestrian Konstitutsii Street becomes the main place for a stroll, and at weekends people leave for their dachas and the lakes.
In Petropavl the heating season lasts half the year, and private houses run all kinds of boilers: gas, electric, solid fuel. The agent asks straight away which one the customer has, so the technician knows what to expect.
Areas and landmarks customers mention
Konstitutsii Kazakhstana Street, Rabochy Posyolok, Benzostroy, the railway station
- Where
- North Kazakhstan Region
- Population
- over 220,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent understand Kazakh?
Yes. A customer writes in Kazakh, Russian or English, and the agent answers in the same language. If someone switches from Russian to Kazakh mid-chat, the agent carries on in Kazakh.
What will the agent do if a boiler stops in the middle of the night?
If a house is getting cold, the request goes to the on-call technician at once, at any hour, with the photo and address. You decide who is on call and when, and the agent follows that rota.
Can the agent say what a repair will cost?
No: the technician prices a repair after the diagnosis. The agent gives the customer the call-out and service prices from your list as “from” prices and explains that the rest becomes clear on site.
Where do the requests end up?
In your CRM if you use one, or in the built-in Solwees CRM. The request holds the address, the photo, a description of the fault and the whole chat, so the technician opens it and sees the full picture.
Can customers be booked for boiler checks ahead of time?
Yes. From late summer the agent books seasonal servicing on free days and sends a reminder the day before. That way checks are spread across the schedule early instead of landing on your technicians with the first frosts.
Does it work if we have locations across the region?
Yes. Each location gets its own technicians and service area. The agent asks for the customer’s address and books a visit from the nearest one.
Where do we start?
Sign up, connect your work WhatsApp and upload the call-out and service prices. You can use it free for a week, no card, and see how the agent handles real requests.
Put the agent to work in Petropavl
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.