AI receptionist for heating and air conditioning services in Semey
When an air conditioner breaks or a boiler goes cold in Semey, the customer writes on WhatsApp and expects an answer now, not after the technician’s shift. The agent answers for you: it quotes the call-out price, finds a time, confirms the booking and sends a reminder.
Hello! The boiler has gone out and won’t start, it’s minus 29 outside. Can someone come right now?
Hello! First, is there any smell of gas? If there is, leave the house and call 104. If not, send a photo of the boiler’s display and your address.
No smell of gas. Photo sent, there’s an error on the display. Address: a house, 18 Zhambyl Street.
Thank you. A house can’t be left without heat in this frost, so I’ve already handed your request with the photo and address to the on-call technician. Askhat will call you and say when he’ll be there.
OK. How much is the call-out?
The call-out starts at 4,000 tenge, and the technician will price the repair once he has checked the boiler. Until he arrives, please don’t take anything apart.
When customers write in Semey
In September people in Semey book boiler checks before the cold sets in, and those requests fit calmly into free days. With the first frosts the tone changes: messages come in the morning and late at night, when the house has clearly cooled down, and nobody is prepared to wait.
Busiest hours: 06:00 to 09:00 and 18:00 to 22:00
The boiler has gone out in a hard frost. The agent asks about any smell of gas and hands the request straight to the on-call technician.
Lunchtime: how much is a boiler service, and can it be on a day off? The agent quotes the “from” price and books Saturday.
Evening: can tomorrow’s visit move to Saturday? The agent moves the booking and frees the slot for another customer.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Сізді ертеңге, сағат 10:00-ге жазып қойдым. Жылыту қазанындағы жапсырманың суретін жіберіңізші.
Здравствуйте! Записала вас на завтра, 10:00. Пришлите, пожалуйста, фото наклейки на котле.
What the agent takes off your hands
Gets the job details before the visit
Asks for the address, what exactly is not working and since when, and for a photo of the boiler, the air conditioner or the error on the display. The technician gets the request in one message and arrives prepared.
Books the visit into the schedule
Sees which technician is free and when, and never puts two customers in one slot. The request is saved in your CRM with the photo and the chat, and the customer gets a confirmation and a reminder.
Never queues a house going cold
You decide what counts as urgent: say, a house without heat in winter or an air conditioner that fails in a child’s room in the heat. The agent hands those to the on-call technician at once and books the rest into the schedule.
Puts gas safety first
A smell of gas is no reason for the agent to look for a free slot. It asks the customer to leave the house, call 104 and not touch any light switches, and passes you the chat with the address at once.
Quotes only “from” prices
Asked “how much will it cost”, it answers with the call-out or air-conditioner cleaning price from your list. It never promises the final cost of a repair: the technician names it once he has seen the equipment.
Semey: local context
The centre of Abai Region on both banks of the Irtysh, formerly Semipalatinsk.
The city of Abai and Shakarim, with the Abai and Dostoevsky house museums and the Stronger than Death memorial to the victims of nuclear tests.
The Left Bank and the centre are linked by bridges, and many people cross the Irtysh every day on their way to work or study.
The city is full of students, future doctors among them, and Kazakh is heard here more often than in other towns of the east.
Before winter people in Semey book checks on boilers and circulation pumps, and in January they write when something has stopped after all. The agent handles both: it books routine requests on free days and hands urgent ones straight to the on-call technician.
Areas and landmarks customers mention
the Left Bank, Shakarim Avenue, Polkovnichy Island, the suspension bridge, Kholodny Klyuch
- Where
- Abai Region
- Population
- over 310,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent understand Kazakh?
Yes. A customer writes in Kazakh, Russian or English, and the agent answers in the same language. If someone switches from Russian to Kazakh mid-chat, the agent carries on in Kazakh.
What will the agent do if a boiler stops in the middle of the night?
If a house is getting cold, the request goes to the on-call technician at once, at any hour, with the photo and address. You decide who is on call and when, and the agent follows that rota.
Can the agent say what a repair will cost?
Not the exact figure. The agent quotes only what is in your price list (the call-out, an air-conditioner clean, a boiler service) and always as a “from” price. The technician gives the total after the inspection, and the customer knows that in advance.
Where do the requests end up?
Wherever you already keep customers, or in the built-in Solwees CRM if you have no system. The visit goes into the technician’s schedule, and the customer gets a confirmation and, the day before, a reminder.
Can customers be booked for boiler checks ahead of time?
Yes. From late summer the agent books seasonal servicing on free days and sends a reminder the day before. That way checks are spread across the schedule early instead of landing on your technicians with the first frosts.
Does it work if we have locations across the region?
Yes. Each location gets its own technicians and service area. The agent asks for the customer’s address and books a visit from the nearest one.
Where do we start?
Sign up, connect your work WhatsApp and upload the call-out and service prices. You can use it free for a week, no card, and see how the agent handles real requests.
Put the agent to work in Semey
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.