AI receptionist for heating and air conditioning services in Taldykorgan
A heating and air-conditioning service in Taldykorgan hears from customers in waves: in the first heat and the first frosts. The agent replies to every message at once, books free time, sends a reminder the day before, and hands a house whose boiler has gone out to the on-call technician ahead of the queue.
Hello! Water is dripping from the bedroom air conditioner straight down the wall. What should I do?
Hello! Please switch it off until the technician has a look, and put something under the drips. Send a photo of the unit and your address.
Switched it off. Photo sent, the address is 27 Seifullin Street, flat 64. Can you come today?
Today is fully booked, the nearest slot is tomorrow at 9:00. The call-out starts at 4,000 tenge, and the technician will price the work on site. Shall I book it?
Yes, 9:00, please.
You’re booked for tomorrow at 9:00 with Arman. He already has the photo and address, and I’ll remind you this evening.
When customers write in Taldykorgan
In summer people in Taldykorgan write at any hour, but the peak is in the second half of the day, when the heat lasts longest. In autumn demand shifts to boilers: private houses get ready for winter, and requests for checks keep coming until the first cold.
Busiest hours: 13:00 to 17:00 and 19:00 to 23:00
In the hottest hour a café writes: the air conditioner in the dining room can’t keep up. The agent checks the opening hours and books the technician before opening.
Afternoon: the bedroom air conditioner drips down the wall. The agent asks for it to be switched off and books a technician for the morning.
After work: can the air conditioner be moved to another room? The agent books the technician to take a look on site.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Сізді ертеңге, сағат 10:00-ге жазып қойдым. Жылыту қазанындағы жапсырманың суретін жіберіңізші.
Здравствуйте! Записала вас на завтра, 10:00. Пришлите, пожалуйста, фото наклейки на котле.
What the agent takes off your hands
Gets the job details before the visit
Checks what equipment is installed: a gas, electric or solid-fuel boiler, a wall or floor air conditioner. Together with the photo and address this goes straight into the request, so the technician does not need to phone the customer back.
Books the visit into the schedule
Offers the customer your technicians’ free slots, books the one they choose, confirms it and sends a reminder the day before. If the customer wants to move the visit, the agent does it in the same chat.
Never queues a house going cold
If a boiler goes out in winter or a house has no heat, the agent hands the request straight to the on-call technician with the address and photo and tells the customer the technician will be in touch. In a hard frost these requests do not wait for morning.
Puts gas safety first
If a customer says they can smell gas, the agent does not book them for tomorrow: it asks them to leave the house and call the gas emergency line on 104, and passes the chat to you at once.
Quotes only “from” prices
Asked “how much will it cost”, it answers with the call-out or air-conditioner cleaning price from your list. It never promises the final cost of a repair: the technician names it once he has seen the equipment.
Taldykorgan: local context
The centre of Zhetysu Region on the Karatal river, in the foothills of the Zhetysu (Dzungarian) Alatau.
The town grew from the settlers’ village of Gavrilovka and is closely tied to the poet Ilyas Zhansugurov, whose literary museum is here.
A green, unhurried town, where people from villages and district centres all over Zhetysu Region come to shop and for services.
In summer holiday traffic passes through on the highway north and east across the region, towards the lakes and the mountains.
Summer in Taldykorgan is long and hot, and air conditioners in flats, shops and cafés run from morning till evening. In spring the agent books them in for cleaning on free days, and in summer it answers breakdowns at once, before the customer goes to another technician.
Areas and landmarks customers mention
Zhetysu, Karatal, Samal, Koktem, Musheltoy
- Where
- Zhetysu Region
- Population
- over 170,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent understand Kazakh?
Yes. A customer writes in Kazakh, Russian or English, and the agent answers in the same language. If someone switches from Russian to Kazakh mid-chat, the agent carries on in Kazakh.
What will the agent do if a boiler stops in the middle of the night?
If a house is getting cold, the request goes to the on-call technician at once, at any hour, with the photo and address. You decide who is on call and when, and the agent follows that rota.
Can the agent say what a repair will cost?
No: the technician prices a repair after the diagnosis. The agent gives the customer the call-out and service prices from your list as “from” prices and explains that the rest becomes clear on site.
Where do the requests end up?
Wherever you already keep customers, or in the built-in Solwees CRM if you have no system. The visit goes into the technician’s schedule, and the customer gets a confirmation and, the day before, a reminder.
Can customers be booked for air-conditioner cleaning ahead of time?
Yes. In spring the agent books cleaning on free days and sends a reminder the day before. That way requests are spread across the schedule before the heat instead of landing on your technicians in the first hot week.
Does it work if we have locations across the region?
Yes. Each location gets its own technicians and service area. The agent asks for the customer’s address and books a visit from the nearest one.
Where do we start?
Sign up, connect your work WhatsApp and upload the call-out and service prices. You can use it free for a week, no card, and see how the agent handles real requests.
Put the agent to work in Taldykorgan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.