AI receptionist for heating and air conditioning services in Taraz
A heating and air-conditioning service in Taraz hears from customers in waves: in the first heat and the first frosts. The agent replies to every message at once, books free time, sends a reminder the day before, and hands a house whose boiler has gone out to the on-call technician ahead of the queue.
Good evening! The air conditioner is running but blowing warm air, and it’s nearly 30 degrees in the flat. Can a technician come tomorrow?
Good evening! Please send a photo of the indoor unit and the remote, and your address. And when was the air conditioner last cleaned?
Photo sent. It hasn’t been cleaned for about two years. Address: 27 Zhambyl Street, flat 64.
Thank you, I’ve passed the photo to the technician. An air-conditioner service starts at 12,000 tenge, and Arman will tell you on site if anything else is needed. Tomorrow he is free at 10:00 and 16:30. Which time suits you?
16:30, I won’t be home before then.
Booked: tomorrow at 16:30 with Arman. I’ll send a reminder in the morning, and if your plans change, write here and I’ll move it.
When customers write in Taraz
The hot summer in Taraz starts in May and runs into September, and air conditioners work without a break the whole time. Most messages arrive in the afternoon, in the worst of the heat, and in the evening, when people get back to hot flats and houses. In winter people write less, mostly about gas boilers in private houses.
Busiest hours: 13:00 to 17:00 and 19:00 to 23:00
In the hottest hour a café writes: the air conditioner in the dining room can’t keep up. The agent checks the opening hours and books the technician before opening.
After work: can the air conditioner be moved to another room? The agent books the technician to take a look on site.
Evening: the air conditioner blows warm air and the flat is hot. The agent asks for a photo, quotes the service price and books a technician for tomorrow.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Сізді ертеңге, сағат 10:00-ге жазып қойдым. Жылыту қазанындағы жапсырманың суретін жіберіңізші.
Здравствуйте! Записала вас на завтра, 10:00. Пришлите, пожалуйста, фото наклейки на котле.
What the agent takes off your hands
Gets the job details before the visit
Checks what equipment is installed: a gas, electric or solid-fuel boiler, a wall or floor air conditioner. Together with the photo and address this goes straight into the request, so the technician does not need to phone the customer back.
Books the visit into the schedule
Offers the customer your technicians’ free slots, books the one they choose, confirms it and sends a reminder the day before. If the customer wants to move the visit, the agent does it in the same chat.
Never queues a house going cold
You decide what counts as urgent: say, a house without heat in winter or an air conditioner that fails in a child’s room in the heat. The agent hands those to the on-call technician at once and books the rest into the schedule.
Puts gas safety first
If a customer says they can smell gas, the agent does not book them for tomorrow: it asks them to leave the house and call the gas emergency line on 104, and passes the chat to you at once.
Quotes only “from” prices
The customer knows up front what the call-out costs and gets no surprise on site. Everything else (parts, labour) the technician names after the diagnosis, and the agent never promises a figure in advance.
Taraz: local context
The centre of Jambyl Region in the Talas valley and one of the oldest cities in Kazakhstan, on the Great Silk Road.
The Karakhan Mausoleum stands in the city itself, and the Aisha Bibi and Babaji Khatun mausoleums are close by, in the village of Aisha Bibi.
Bazaar trade has moved from the old centre to big markets on the edge of town, and people drive out there for groceries in the morning, before the heat.
Many people live in private houses with gardens, and the city speaks mostly Kazakh, switching easily to Russian.
Summer in Taraz is long and hot, and air conditioners in flats, shops and cafés run from morning till evening. In spring the agent books them in for cleaning on free days, and in summer it answers breakdowns at once, before the customer goes to another technician.
Areas and landmarks customers mention
Zhailau, Karasu, Samal, Tole Bi Avenue, the Karakhan Mausoleum
- Where
- Jambyl Region
- Population
- over 430,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent understand Kazakh?
Yes. A customer writes in Kazakh, Russian or English, and the agent answers in the same language. If someone switches from Russian to Kazakh mid-chat, the agent carries on in Kazakh.
What will the agent do if a boiler stops in the middle of the night?
If a house is getting cold, the request goes to the on-call technician at once, at any hour, with the photo and address. You decide who is on call and when, and the agent follows that rota.
Can the agent say what a repair will cost?
No: the technician prices a repair after the diagnosis. The agent gives the customer the call-out and service prices from your list as “from” prices and explains that the rest becomes clear on site.
Where do the requests end up?
In the CRM you already use, or in the built-in Solwees CRM. Both the technician and whoever assigns the jobs see the request, with the photos and the chat.
Can customers be booked for air-conditioner cleaning ahead of time?
Yes. In spring the agent books cleaning on free days and sends a reminder the day before. That way requests are spread across the schedule before the heat instead of landing on your technicians in the first hot week.
Does it work if we have locations across the region?
Yes. Each location gets its own technicians and service area. The agent asks for the customer’s address and books a visit from the nearest one.
Where do we start?
Connect WhatsApp, add your services with “from” prices and your technicians’ schedule. The first 7 days are free, no card needed, and the agent starts answering your customers on day one.
Put the agent to work in Taraz
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.