AI receptionist for heating and air conditioning services in Uralsk
When an air conditioner breaks or a boiler goes cold in Uralsk, the customer writes on WhatsApp and expects an answer now, not after the technician’s shift. The agent answers for you: it quotes the call-out price, finds a time, confirms the booking and sends a reminder.
Good evening! The air conditioner is running but blowing warm air, and it’s nearly 30 degrees in the flat. Can a technician come tomorrow?
Good evening! Please send a photo of the indoor unit and the remote, and your address. And when was the air conditioner last cleaned?
Photo sent. It hasn’t been cleaned for about two years. Address: 27 Zhambyl Street, flat 64.
Thank you, I’ve passed the photo to the technician. An air-conditioner service starts at 12,000 tenge, and Yerlan will tell you on site if anything else is needed. Tomorrow he is free at 10:00 and 16:30. Which time suits you?
16:30, I won’t be home before then.
Booked: tomorrow at 16:30 with Yerlan. I’ll send a reminder in the morning, and if your plans change, write here and I’ll move it.
When customers write in Uralsk
In Uralsk air conditioners go on in May and boilers in October, and both times requests arrive almost all at once. Most messages come in the morning and evening, when people are home, and the urgent ones, about a house going cold, come at night as well.
Busiest hours: 07:00 to 10:00 and 18:00 to 22:00
Morning: the radiators are barely warm though the boiler is running. The agent asks for a photo of the boiler and books the nearest free slot.
Evening, from a cottage: the underfloor heating only warms one room. The agent asks for a photo of the manifold and books a technician.
Evening: the air conditioner blows warm air and the flat is hot. The agent asks for a photo, quotes the service price and books a technician for tomorrow.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Сізді ертеңге, сағат 10:00-ге жазып қойдым. Жылыту қазанындағы жапсырманың суретін жіберіңізші.
Здравствуйте! Записала вас на завтра, 10:00. Пришлите, пожалуйста, фото наклейки на котле.
What the agent takes off your hands
Gets the job details before the visit
Checks what equipment is installed: a gas, electric or solid-fuel boiler, a wall or floor air conditioner. Together with the photo and address this goes straight into the request, so the technician does not need to phone the customer back.
Books the visit into the schedule
Sees which technician is free and when, and never puts two customers in one slot. The request is saved in your CRM with the photo and the chat, and the customer gets a confirmation and a reminder.
Never queues a house going cold
If a boiler goes out in winter or a house has no heat, the agent hands the request straight to the on-call technician with the address and photo and tells the customer the technician will be in touch. In a hard frost these requests do not wait for morning.
Puts gas safety first
To a smell of gas the agent has one answer: get out and call 104. It gives no repair advice and passes the chat straight to a member of your staff.
Quotes only “from” prices
The customer knows up front what the call-out costs and gets no surprise on site. Everything else (parts, labour) the technician names after the diagnosis, and the agent never promises a figure in advance.
Uralsk: local context
The centre of West Kazakhstan Region on the Ural and the Chagan, close to the Russian border.
The town was founded by Yaik Cossacks; it has a Pugachev house museum, and Pushkin came here to gather material on the uprising.
In summer people spend weekends by the Ural and the Chagan, on the beaches and at the dachas along the river near Melovye Gorki.
Some residents work at the gas condensate field near Aksai and come home at weekends or between rotations.
There are many private houses in Uralsk, each with its own boiler and often a circulation pump too. The agent asks for a photo of what is in the boiler room, so the technician knows what he will be working on before setting out.
Areas and landmarks customers mention
Kureni, Stroitel, Zhuldyz, Samal, Zachagansk
- Where
- West Kazakhstan Region
- Population
- over 250,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent understand Kazakh?
Yes. A customer writes in Kazakh, Russian or English, and the agent answers in the same language. If someone switches from Russian to Kazakh mid-chat, the agent carries on in Kazakh.
What will the agent do if a boiler stops in the middle of the night?
If a house is getting cold, the request goes to the on-call technician at once, at any hour, with the photo and address. You decide who is on call and when, and the agent follows that rota.
Can the agent say what a repair will cost?
Not the exact figure. The agent quotes only what is in your price list (the call-out, an air-conditioner clean, a boiler service) and always as a “from” price. The technician gives the total after the inspection, and the customer knows that in advance.
Where do the requests end up?
In the CRM you already use, or in the built-in Solwees CRM. Both the technician and whoever assigns the jobs see the request, with the photos and the chat.
Can customers be booked for boiler checks ahead of time?
Yes. From late summer the agent books seasonal servicing on free days and sends a reminder the day before. That way checks are spread across the schedule early instead of landing on your technicians with the first frosts.
Does it work if we have locations across the region?
Yes. Each location gets its own technicians and service area. The agent asks for the customer’s address and books a visit from the nearest one.
Where do we start?
Connect WhatsApp, add your services with “from” prices and your technicians’ schedule. The first 7 days are free, no card needed, and the agent starts answering your customers on day one.
Put the agent to work in Uralsk
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.