AI receptionist for heating and air conditioning services in Zhezkazgan
In Zhezkazgan a customer often sends the technician just a photo of the boiler or air conditioner and one word: “broken”. The agent asks what is missing (what exactly is wrong, since when, where to go) and books the visit while the technician is busy on another job.
Hello! We’d like the boiler checked before the heating season, it stopped a couple of times last winter. When do you have time?
Hello! What kind of boiler is it: gas, electric or solid fuel? And your address, please.
Gas, wall-mounted. Address: a house, 24 Seifullin Street.
Thank you. The call-out starts at 3,000 tenge, and the technician will price the service on site. Daniyar is free on Saturday at 10:00 or on Wednesday at 17:30. Which suits you better?
Saturday at 10:00.
Booked: Saturday at 10:00 with Daniyar. I’ll send a reminder on Friday evening.
When customers write in Zhezkazgan
Winter in Zhezkazgan is long and frosty, so most of a service’s work is boilers and underfloor heating in private houses. In the morning the messages come from people whose house cooled overnight, in the evening from those who came home to an error on the boiler’s display.
Busiest hours: 06:00 to 09:00 and 18:00 to 22:00
Morning: the radiators are barely warm though the boiler is running. The agent asks for a photo of the boiler and books the nearest free slot.
A request to check the boiler before the heating season. The agent asks what kind it is and books a technician for Saturday.
After work: when is the best time to fit an air conditioner before summer? The agent books a measuring visit at the weekend.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Сізді ертеңге, сағат 10:00-ге жазып қойдым. Жылыту қазанындағы жапсырманың суретін жіберіңізші.
Здравствуйте! Записала вас на завтра, 10:00. Пришлите, пожалуйста, фото наклейки на котле.
What the agent takes off your hands
Gets the job details before the visit
Checks what equipment is installed: a gas, electric or solid-fuel boiler, a wall or floor air conditioner. Together with the photo and address this goes straight into the request, so the technician does not need to phone the customer back.
Books the visit into the schedule
Sees which technician is free and when, and never puts two customers in one slot. The request is saved in your CRM with the photo and the chat, and the customer gets a confirmation and a reminder.
Never queues a house going cold
You decide what counts as urgent: say, a house without heat in winter or an air conditioner that fails in a child’s room in the heat. The agent hands those to the on-call technician at once and books the rest into the schedule.
Puts gas safety first
To a smell of gas the agent has one answer: get out and call 104. It gives no repair advice and passes the chat straight to a member of your staff.
Quotes only “from” prices
The customer knows up front what the call-out costs and gets no surprise on site. Everything else (parts, labour) the technician names after the diagnosis, and the agent never promises a figure in advance.
Zhezkazgan: local context
The centre of Ulytau Region, grown on the Zhezkazgan copper deposit; the city is called the copper capital of Kazakhstan.
Crews returning from orbit land in the steppe near Zhezkazgan, and the ancient mausoleums of Jochi Khan and Alasha Khan stand on the Kara-Kengir river.
Other big cities are far away, so residents look for almost everything locally, from a doctor to a repair.
Summers are hot and dry, and people escape the heat on the beaches of the Kengir Reservoir.
Flats in Zhezkazgan have central heating, so a service mostly hears from private houses, garages and dachas with their own boilers. In summer air conditioners join the list, and the agent books their fitting and cleaning on free days.
Areas and landmarks customers mention
Alashakhan Avenue, Cosmonauts’ Boulevard, Metallurgists’ Square, the Kengir Reservoir
- Where
- Ulytau Region
- Population
- over 85,000
- Customer languages
- Kazakh, Russian
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent understand Kazakh?
Yes. A customer writes in Kazakh, Russian or English, and the agent answers in the same language. If someone switches from Russian to Kazakh mid-chat, the agent carries on in Kazakh.
What will the agent do if a boiler stops in the middle of the night?
It will not wait for morning. The agent asks about any smell of gas, asks for a photo and the address and passes the request straight to the on-call technician, then tells the customer the technician will call. Everything the customer said is there in the request.
Can the agent say what a repair will cost?
No: the technician prices a repair after the diagnosis. The agent gives the customer the call-out and service prices from your list as “from” prices and explains that the rest becomes clear on site.
Where do the requests end up?
Wherever you already keep customers, or in the built-in Solwees CRM if you have no system. The visit goes into the technician’s schedule, and the customer gets a confirmation and, the day before, a reminder.
Can customers be booked for boiler checks ahead of time?
Yes. From late summer the agent books seasonal servicing on free days and sends a reminder the day before. That way checks are spread across the schedule early instead of landing on your technicians with the first frosts.
Can people call out a technician after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers a visit time when someone will be home, early mornings and weekends included.
Where do we start?
Sign up, connect your work WhatsApp and upload the call-out and service prices. You can use it free for a week, no card, and see how the agent handles real requests.
Put the agent to work in Zhezkazgan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.