AI receptionist for massage studios and spas in Astana
In Astana spas and massage studios are busiest in the evenings and at weekends, while questions about programmes, gift certificates and courses come all day. The agent answers them from your price list, books and sends reminders.
Good afternoon! I’d like to give my mum a massage gift certificate for 8 March. What do you have?
Good afternoon! A certificate can be for an amount or for a specific programme. For example, a 60-minute full-body massage is 12,000 tenge, and the certificate is valid for three months. Which would you prefer?
The 60-minute massage. My mum’s name is Aruzhan.
Request taken: a certificate for a 60-minute full-body massage, name on the certificate: Aruzhan. Our front desk will handle payment and hand-over and will contact you tomorrow morning.
And my mum can choose the time herself later?
Of course. With the certificate she can write to us on any of our messengers, and I’ll find her a time with a free therapist.
When customers write in Astana
During the day messages are short: how much, and is there time today. The detailed ones come after eight in the evening: which programme suits a desk job, how many sessions are needed, can two people come together.
Busiest hours: 12:00 to 14:00 and 19:00 to 23:00
First message of the day: “I can’t turn my neck, is there time today?”
Checking how many sessions a course has and whether they can come after work.
Evening: couples choosing a time for a massage together.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 18:00-де арқа массажына бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 18:00 есть свободный час на массаж спины. Записать вас?
What the agent takes off your hands
Books treatments
Matches a free room and therapist to the time the client needs. If someone wants a particular therapist, it looks for a slot with that person.
Runs courses
When someone needs a course of 5 or 10 sessions, the agent finds regular days and times, puts the sessions in the schedule and sends a reminder before each one.
Gift certificates
Answers what a certificate can be spent on, how long it is valid and whether it can be extended, if your rules cover that. A purchase request goes straight to your front desk.
Respects preferences
Asks what pressure the client prefers and whether any areas are best avoided, and notes it on the booking for the therapist.
Passes on health questions
The agent does not diagnose or pick a treatment from health complaints. Messages like that go to a therapist, and the client can see the question has not been lost.
Astana: local context
The capital of Kazakhstan on the Yesil river, which splits the city into the old Right Bank and the new Left Bank, home to Baiterek and the government buildings.
Since the capital moved here the city has spread out, and the Left Bank has been built almost from scratch: ministries, boulevards, residential complexes.
The city is full of ministries and offices, and people sort out personal errands in the lunch break or straight after work.
In winter the frost and wind cut every walk short, so people agree an exact time to avoid waiting outside.
In Astana winter is long and windy, and in the cold months spas with a hammam and sauna are full in the evenings. Friday and weekend hours go days ahead.
Areas and landmarks customers mention
the Left Bank, the Right Bank, Mangilik El Avenue, Turan Avenue, Respublika Avenue, Kenesary Street, Koktal, Baiterek
- Where
- the capital
- Population
- over 1.5 million
- Customer languages
- Kazakh, Russian, English
- Where they write
- WhatsApp, Instagram and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Will the agent answer in Kazakh?
Yes. The agent writes in the client’s language: Kazakh, Russian or English, and if someone moves from one to another, so does the agent.
Can clients choose whether a man or a woman does the massage?
Yes. If a client writes “I’d prefer a woman”, the agent only offers times with female therapists, and if none are free it says so honestly and offers another day.
Can the agent book a course of several sessions?
Yes, and it sends a reminder the day before each session. If the client falls ill or goes away, a message in the same chat is enough, and the agent moves the remaining sessions.
Can people order a gift certificate through the agent?
The agent explains which certificates you offer and takes the request: programme or amount, name, date. Your front desk handles payment and hands the certificate over.
Will the agent say whether massage is OK with pain or high blood pressure?
No. The agent gives no health advice. A question like that goes to a therapist or your front desk with the chat, and the agent tells the client a specialist will reply.
Does the agent answer late in the evening and at weekends?
Yes. In Astana many people write after work and at weekends, when offices are closed. The agent answers at any hour and books against your schedule, and in the morning your team sees every new booking.
How do I start?
You need three things: connected channels, a price list with treatment durations and your therapists’ hours. After that the agent starts answering straight away, and the first 7 days are free.
Put the agent to work in Astana
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.