AI receptionist for massage studios and spas in Kokshetau
In Kokshetau a massage therapist keeps the bookings and answers WhatsApp between sessions, while the client waits. The agent takes over the chats: quotes the price, offers a free time and books.
Hello! I need a course of neck massage, 10 sessions. Could I come on Tuesdays and Thursdays after work?
Hello! Yes. A neck and shoulder massage takes 30 minutes and is 5,500 tenge a session. Zhanar is free on Tuesdays and Thursdays at 18:30. Shall I put in the first sessions for this week?
Yes, please.
Booked: Tuesday and Thursday at 18:30 for the next two weeks, four sessions in all. I’ll add the rest once the therapist’s schedule opens for the following weeks.
Great, thank you!
I’ll send a reminder before every session. See you on Tuesday!
When customers write in Kokshetau
During the day messages are short: how much, and is there time today. The detailed ones come after eight in the evening: which programme suits a desk job, how many sessions are needed, can two people come together.
Busiest hours: 11:00 to 13:00 and 18:00 to 22:00
Before work: can I come in at eight in the morning?
Lunchtime: choosing a gift certificate and checking how long it is valid.
Late at night: arranging a massage for the weekend. The studio is closed, the answer comes from the agent.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 18:00-де арқа массажына бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 18:00 есть свободный час на массаж спины. Записать вас?
What the agent takes off your hands
Books treatments
Matches a free room and therapist to the time the client needs. If someone wants a particular therapist, it looks for a slot with that person.
Runs courses
For a course it offers a fixed time, so the client sees the same therapist at the usual hours. Moving one session does not shift the rest.
Gift certificates
Answers what a certificate can be spent on, how long it is valid and whether it can be extended, if your rules cover that. A purchase request goes straight to your front desk.
Respects preferences
If a woman wants a female therapist or a man asks for a male one, the agent books the right person according to your rules.
Passes on health questions
Contraindications, recent injuries, pregnancy: the agent does not answer those itself. The chat goes to a therapist or your front desk, and the client knows a specialist will reply.
Kokshetau: local context
The centre of Akmola Region on the south-eastern shore of Lake Kopa, among the lakes and pine forests of the Kokshetau hills.
The city is the gateway to the Burabay resort area and a road and rail junction of the north.
The regional offices and hospitals are here, and every morning people come in on business from the districts of Akmola Region.
In summer many families spend weekends at the Burabay lakes, while in winter the town keeps a steady pace and goes quiet early in the evening.
In Kokshetau people also travel in from the districts of the region, and a trip like that is planned ahead. The agent names the free days at once, books and sends a reminder the day before so nobody makes the journey for nothing.
The heating season in Kokshetau lasts half the year, and on frosty evenings plenty of people want a sauna and a massage after work. The agent answers at once and offers the nearest free hours.
Areas and landmarks customers mention
Vasilkovsky, Tsentralny, Saryarka, Zastantsionny, Lake Kopa
- Where
- Akmola Region
- Population
- over 170,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Will the agent answer in Kazakh?
Yes. The agent writes in the client’s language: Kazakh, Russian or English, and if someone moves from one to another, so does the agent.
Can clients choose whether a man or a woman does the massage?
Yes, if you have both. The agent takes the wish into account when the client mentions it, or asks about it while booking, and books the right therapist.
Can the agent book a course of several sessions?
Yes. The agent finds regular days and times, puts the sessions in the schedule and sends a reminder before each one. If a session needs moving, the client writes in the same chat.
Can people order a gift certificate through the agent?
The agent explains which certificates you offer and takes the request: programme or amount, name, date. Your front desk handles payment and hands the certificate over.
Will the agent say whether massage is OK with pain or high blood pressure?
No, that is the therapist’s call. The agent can book the nearest time and pass the question to a specialist at the same moment, so they reply before the session.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Kokshetau or closer to home, and books there.
How do I start?
You need three things: connected channels, a price list with treatment durations and your therapists’ hours. After that the agent starts answering straight away, and the first 7 days are free.
Put the agent to work in Kokshetau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.