AI receptionist for massage studios and spas in Ekibastuz
In Ekibastuz a massage therapist keeps the bookings and answers WhatsApp between sessions, while the client waits. The agent takes over the chats: quotes the price, offers a free time and books.
Good evening! My friend and I would like the sauna on Sunday and then a massage. How much would that be?
Good evening! The sauna for two for 2 hours is 15,000 tenge, and a 60-minute full-body massage afterwards is 9,000 tenge per person. On Sunday it’s free from 12:00 and from 17:00. Which time shall I book?
From 17:00. Should we bring towels?
No need, towels, robes and slippers are provided. I’ve booked you both for Sunday: the sauna from 17:00, then the massage.
Great, thanks!
I’ll send a reminder on Saturday evening. Have a lovely time!
When customers write in Ekibastuz
In Ekibastuz massage is more often booked as a course, and messages ask not just the price but how often to come. Most of the chat happens on weekdays after six and on Sunday evening, when people plan their week.
Busiest hours: 08:00 to 10:00 and 17:00 to 21:00
First message of the day: “I can’t turn my neck, is there time today?”
Lunchtime: choosing a gift certificate and checking how long it is valid.
Evening: couples choosing a time for a massage together.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 18:00-де арқа массажына бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 18:00 есть свободный час на массаж спины. Записать вас?
What the agent takes off your hands
Books treatments
Knows how long each programme takes, from half an hour for the neck to two hours in the spa, and books sessions without overlaps. The booking is saved in your schedule or CRM.
Runs courses
If a client misses a session, the agent moves it to the nearest free time, so the course stays on track.
Gift certificates
Before 8 March and New Year there are lots of certificate requests. The agent takes each one in full and passes it to your front desk so none gets lost in the chats.
Respects preferences
If a woman wants a female therapist or a man asks for a male one, the agent books the right person according to your rules.
Passes on health questions
If a question is about health, the agent gives no advice of its own and passes it to a person along with the chat history.
Ekibastuz: local context
A town of coal miners and power engineers in Pavlodar Region, at the heart of the Ekibastuz coal basin.
Huge open-pit coal mines and power stations surround the town, and one of them has the tallest chimney in the world.
The pits and power stations run around the clock, so there is always someone going on shift or coming off it.
For big purchases and rarer specialists people go to Pavlodar, but haircuts, manicures and repairs they are used to finding in town.
In Ekibastuz many people do hard physical work in the coal pits and at the power stations, and a back massage here is not about pampering. They write before or after a shift, at any hour, and the agent answers at once.
Areas and landmarks customers mention
Mashkhur Zhusup Street, Kunaev Avenue, Solnechny, the Bogatyr pit
- Where
- Pavlodar Region
- Population
- over 120,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Will the agent answer in Kazakh?
Yes. If a client says hello in Kazakh and carries on in Russian, the agent keeps up with both. The language can change as often as the client likes.
Can clients choose whether a man or a woman does the massage?
Yes. If a client writes “I’d prefer a woman”, the agent only offers times with female therapists, and if none are free it says so honestly and offers another day.
Can the agent book a course of several sessions?
Yes, and it sends a reminder the day before each session. If the client falls ill or goes away, a message in the same chat is enough, and the agent moves the remaining sessions.
Can people order a gift certificate through the agent?
The agent takes the request and checks the details: which programme or amount, from whom and for whom. It takes no payment in the chat; your front desk handles that.
Will the agent say whether massage is OK with pain or high blood pressure?
No, that is the therapist’s call. The agent can book the nearest time and pass the question to a specialist at the same moment, so they reply before the session.
Can people book after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers the nearest free time, early mornings and weekends included.
How do I start?
Sign up and connect the channels your clients write on. Then add your price list and the therapists’ hours, and the agent starts answering. A week free, no card.
Put the agent to work in Ekibastuz
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.