AI receptionist for massage studios and spas in Pavlodar
In Pavlodar a massage therapist keeps the bookings and answers WhatsApp between sessions, while the client waits. The agent takes over the chats: quotes the price, offers a free time and books.
Good afternoon! I’d like to give my mum a massage gift certificate for 8 March. What do you have?
Good afternoon! A certificate can be for an amount or for a specific programme. For example, a 60-minute full-body massage is 9,000 tenge, and the certificate is valid for three months. Which would you prefer?
The 60-minute massage. My mum’s name is Aruzhan.
Request taken: a certificate for a 60-minute full-body massage, name on the certificate: Aruzhan. Our front desk will handle payment and hand-over and will contact you tomorrow morning.
And my mum can choose the time herself later?
Of course. With the certificate she can write to us on any of our messengers, and I’ll find her a time with a free therapist.
When customers write in Pavlodar
In Pavlodar massage is more often booked as a course, and messages ask not just the price but how often to come. Most of the chat happens on weekdays after six and on Sunday evening, when people plan their week.
Busiest hours: 11:00 to 13:00 and 18:00 to 22:00
First message of the day: “I can’t turn my neck, is there time today?”
Checking how many sessions a course has and whether they can come after work.
Late at night: arranging a massage for the weekend. The studio is closed, the answer comes from the agent.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 18:00-де арқа массажына бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 18:00 есть свободный час на массаж спины. Записать вас?
What the agent takes off your hands
Books treatments
Matches a free room and therapist to the time the client needs. If someone wants a particular therapist, it looks for a slot with that person.
Runs courses
When someone needs a course of 5 or 10 sessions, the agent finds regular days and times, puts the sessions in the schedule and sends a reminder before each one.
Gift certificates
Explains which certificates you offer and takes the request: which programme or amount, whose name, by what date. Your front desk handles payment and hands it over.
Respects preferences
If a client has been to one of your therapists before, the agent offers a time with the same person rather than whoever is free first.
Passes on health questions
If a question is about health, the agent gives no advice of its own and passes it to a person along with the chat history.
Pavlodar: local context
The centre of Pavlodar Region on the right bank of the Irtysh; the city grew from the Koryakovsky outpost, set up to guard salt production.
One of the main industrial cities of the north, with a full aluminium production cycle, an oil refinery and a chemical plant.
On summer evenings people stroll along the Irtysh embankment and swim at Usolka, and for holidays they head to the Bayanaul lakes.
In spring the dacha bus and tram routes open, and until autumn many families spend their weekends on the vegetable plot.
In Pavlodar mothers often look for baby massage on a paediatrician’s advice and want a morning time while the baby is lively. The agent offers those hours and books the whole course at once.
In winter in Pavlodar people want to warm up after work, and in the cold months evening sessions and sauna slots go fastest.
Areas and landmarks customers mention
the Irtysh embankment, Usolka, Khimgorodki, Lesozavod, Vtoroy Pavlodar
- Where
- Pavlodar Region
- Population
- over 330,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Will the agent answer in Kazakh?
Yes. If a client says hello in Kazakh and carries on in Russian, the agent keeps up with both. The language can change as often as the client likes.
Can clients choose whether a man or a woman does the massage?
Yes. If a client writes “I’d prefer a woman”, the agent only offers times with female therapists, and if none are free it says so honestly and offers another day.
Can the agent book a course of several sessions?
Yes, and it sends a reminder the day before each session. If the client falls ill or goes away, a message in the same chat is enough, and the agent moves the remaining sessions.
Can people order a gift certificate through the agent?
The agent explains which certificates you offer and takes the request: programme or amount, name, date. Your front desk handles payment and hands the certificate over.
Will the agent say whether massage is OK with pain or high blood pressure?
No. The agent does not judge anyone’s health or talk them out of booking. The question goes to a specialist, and the client gets a person’s answer in the same chat.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Pavlodar or closer to home, and books there.
How do I start?
You need three things: connected channels, a price list with treatment durations and your therapists’ hours. After that the agent starts answering straight away, and the first 7 days are free.
Put the agent to work in Pavlodar
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.