AI receptionist for massage studios and spas in Karaganda
In Karaganda people book massages for after work and weekends, and write at the very hours the rooms are busy. The agent answers at once, finds a programme and a time and sends a reminder the day before.
Hello! I need a course of neck massage, 10 sessions. Could I come on Tuesdays and Thursdays after work?
Hello! Yes. A neck and shoulder massage takes 30 minutes and is 5,500 tenge a session. Aizhan is free on Tuesdays and Thursdays at 18:30. Shall I put in the first sessions for this week?
Yes, please.
Booked: Tuesday and Thursday at 18:30 for the next two weeks, four sessions in all. I’ll add the rest once the therapist’s schedule opens for the following weeks.
Great, thank you!
I’ll send a reminder before every session. See you on Tuesday!
When customers write in Karaganda
In winter it gets dark early and cold in Karaganda, and plenty of people want to warm up in a sauna or hammam after work. In the cold months the evening hours go first.
Busiest hours: 11:00 to 13:00 and 18:00 to 22:00
A daughter booking her mum in for a course of back massage.
Lunchtime: choosing a gift certificate and checking how long it is valid.
After ten: messages from people whose neck aches by the end of the day. The agent finds a time tomorrow.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 18:00-де арқа массажына бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 18:00 есть свободный час на массаж спины. Записать вас?
What the agent takes off your hands
Books treatments
Answers with a definite time and puts the booking straight into your schedule, or the built-in Solwees CRM if you have no system. Your front desk has nothing to copy over.
Runs courses
When someone needs a course of 5 or 10 sessions, the agent finds regular days and times, puts the sessions in the schedule and sends a reminder before each one.
Gift certificates
Explains which certificates you offer and takes the request: which programme or amount, whose name, by what date. Your front desk handles payment and hands it over.
Respects preferences
If a woman wants a female therapist or a man asks for a male one, the agent books the right person according to your rules.
Passes on health questions
Contraindications, recent injuries, pregnancy: the agent does not answer those itself. The chat goes to a therapist or your front desk, and the client knows a specialist will reply.
Karaganda: local context
The centre of Karaganda Region, a city that grew up on the mines of the Karaganda coal basin.
A major student city with medical, technical and classical universities.
The city is spread out, and Maikuduk or Yugo-Vostok is a fair way from the centre, so people usually look for a master or a doctor near their own district.
In summer people cool off at the Fyodorovka reservoir right in town, and at weekends they drive out to Karkaraly.
In Karaganda massage is usually booked as a course, and clients want the same therapist at the same time each week. The agent keeps those hours for them and sends a reminder before every session.
In winter in Karaganda people want to warm up after work, and in the cold months evening sessions and sauna slots go fastest.
Areas and landmarks customers mention
Novy Gorod, Yugo-Vostok, Maikuduk, Prishakhtinsk, Mikhailovka, Bukhar-Zhyrau Avenue
- Where
- Karaganda Region
- Population
- over 520,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Will the agent answer in Kazakh?
Yes. Many people in Karaganda write in two languages in one message, and that is fine: the agent follows the meaning and replies in the language the client started with.
Can clients choose whether a man or a woman does the massage?
Yes. If a client writes “I’d prefer a woman”, the agent only offers times with female therapists, and if none are free it says so honestly and offers another day.
Can the agent book a course of several sessions?
Yes, and it sends a reminder the day before each session. If the client falls ill or goes away, a message in the same chat is enough, and the agent moves the remaining sessions.
Can people order a gift certificate through the agent?
The agent takes the request and checks the details: which programme or amount, from whom and for whom. It takes no payment in the chat; your front desk handles that.
Will the agent say whether massage is OK with pain or high blood pressure?
No. The agent gives no health advice. A question like that goes to a therapist or your front desk with the chat, and the agent tells the client a specialist will reply.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Karaganda or closer to home, and books there.
How do I start?
Sign up and connect the channels your clients write on. Then add your price list and the therapists’ hours, and the agent starts answering. A week free, no card.
Put the agent to work in Karaganda
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.