AI receptionist for massage studios and spas in Kostanay
In Kostanay people book massages for after work and weekends, and write at the very hours the rooms are busy. The agent answers at once, finds a programme and a time and sends a reminder the day before.
Good afternoon! I’d like to give my mum a massage gift certificate for 8 March. What do you have?
Good afternoon! A certificate can be for an amount or for a specific programme. For example, a 60-minute full-body massage is 9,000 tenge, and the certificate is valid for three months. Which would you prefer?
The 60-minute massage. My mum’s name is Zhanar.
Request taken: a certificate for a 60-minute full-body massage, name on the certificate: Zhanar. Our front desk will handle payment and hand-over and will contact you tomorrow morning.
And my mum can choose the time herself later?
Of course. With the certificate she can write to us on any of our messengers, and I’ll find her a time with a free therapist.
When customers write in Kostanay
In Kostanay massage is more often booked as a course, and messages ask not just the price but how often to come. Most of the chat happens on weekdays after six and on Sunday evening, when people plan their week.
Busiest hours: 11:00 to 13:00 and 18:00 to 22:00
First message of the day: “I can’t turn my neck, is there time today?”
Asking whether there is a male therapist.
Evening: couples choosing a time for a massage together.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 18:00-де арқа массажына бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 18:00 есть свободный час на массаж спины. Записать вас?
What the agent takes off your hands
Books treatments
Matches a free room and therapist to the time the client needs. If someone wants a particular therapist, it looks for a slot with that person.
Runs courses
If a client misses a session, the agent moves it to the nearest free time, so the course stays on track.
Gift certificates
Answers what a certificate can be spent on, how long it is valid and whether it can be extended, if your rules cover that. A purchase request goes straight to your front desk.
Respects preferences
If a woman wants a female therapist or a man asks for a male one, the agent books the right person according to your rules.
Passes on health questions
The agent does not diagnose or pick a treatment from health complaints. Messages like that go to a therapist, and the client can see the question has not been lost.
Kostanay: local context
The centre of Kostanay Region on the Tobol, in the land called the breadbasket of Kazakhstan.
The steppe around it was ploughed for wheat during the Virgin Lands campaign, and the city itself assembles cars, combines and tractors.
During spring sowing and the late-summer harvest rural customers are in the fields from morning to night and come into town on their days off.
Buses run between Kostanay and Rudny all day, and many people live in one town and work or study in the other.
In Kostanay people also travel in from the districts of the region, and a trip like that is planned ahead. The agent names the free days at once, books and sends a reminder the day before so nobody makes the journey for nothing.
In winter in Kostanay people want to warm up after work, and in the cold months evening sessions and sauna slots go fastest.
Areas and landmarks customers mention
the Tobol embankment, KSK, Yubileyny, the Aeroport microdistrict, Kostanay-2
- Where
- Kostanay Region
- Population
- over 270,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Will the agent answer in Kazakh?
Yes. Many people in Kostanay write in two languages in one message, and that is fine: the agent follows the meaning and replies in the language the client started with.
Can clients choose whether a man or a woman does the massage?
Yes, if you have both. The agent takes the wish into account when the client mentions it, or asks about it while booking, and books the right therapist.
Can the agent book a course of several sessions?
Yes. The agent finds regular days and times, puts the sessions in the schedule and sends a reminder before each one. If a session needs moving, the client writes in the same chat.
Can people order a gift certificate through the agent?
The agent explains which certificates you offer and takes the request: programme or amount, name, date. Your front desk handles payment and hands the certificate over.
Will the agent say whether massage is OK with pain or high blood pressure?
No. The agent gives no health advice. A question like that goes to a therapist or your front desk with the chat, and the agent tells the client a specialist will reply.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Kostanay or closer to home, and books there.
How do I start?
Sign up and connect the channels your clients write on. Then add your price list and the therapists’ hours, and the agent starts answering. A week free, no card.
Put the agent to work in Kostanay
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.