AI receptionist for massage studios and spas in Rudny
A massage course in Rudny usually runs over two or three weeks, and every session needs a time that suits the client. The agent sets them all up in one chat and sends a reminder before each visit.
Hello! My back’s seized up after a long drive. Can I come in for a massage this evening?
Hello! We have 19:30 free today with Saltanat. A classic back massage, 60 minutes, is 9,000 tenge. Shall I book you in?
Yes, please. It hurts quite a lot though, is it definitely OK for me?
You’re booked for 19:30 today. I can’t decide health questions, so I’ve passed yours to the therapist: Saltanat will reply here before the session.
OK, thanks.
Get well soon! If it gets worse, just write and we’ll move it to another day.
When customers write in Rudny
In Rudny massage is more often booked as a course, and messages ask not just the price but how often to come. Most of the chat happens on weekdays after six and on Sunday evening, when people plan their week.
Busiest hours: 08:00 to 10:00 and 17:00 to 21:00
Before work: can I come in at eight in the morning?
Asking whether there is a male therapist.
After ten: messages from people whose neck aches by the end of the day. The agent finds a time tomorrow.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 18:00-де арқа массажына бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 18:00 есть свободный час на массаж спины. Записать вас?
What the agent takes off your hands
Books treatments
Answers with a definite time and puts the booking straight into your schedule, or the built-in Solwees CRM if you have no system. Your front desk has nothing to copy over.
Runs courses
If a client misses a session, the agent moves it to the nearest free time, so the course stays on track.
Gift certificates
Answers what a certificate can be spent on, how long it is valid and whether it can be extended, if your rules cover that. A purchase request goes straight to your front desk.
Respects preferences
If a client has been to one of your therapists before, the agent offers a time with the same person rather than whoever is free first.
Passes on health questions
The agent does not diagnose or pick a treatment from health complaints. Messages like that go to a therapist, and the client can see the question has not been lost.
Rudny: local context
A mining town of Kostanay Region on the Tobol, built to extract iron ore.
Huge open pits lie next to the town, where ore is mined and made into concentrate and pellets.
The old town is divided into kvartals and the new one into microdistricts, and people give a tradesperson their address by kvartal or microdistrict number.
The town is compact, almost everything is close by, and many people walk to their usual master.
In Rudny massage is fitted around the shift rota, and the right time differs for everyone: a morning after a night shift for some, a late evening for others. The agent checks the client’s free day and finds an hour that fits the rota.
Areas and landmarks customers mention
the Old Town, the New Town, Komsomolsky Avenue, Gornyatsky
- Where
- Kostanay Region
- Population
- over 110,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Will the agent answer in Kazakh?
Yes. If a client says hello in Kazakh and carries on in Russian, the agent keeps up with both. The language can change as often as the client likes.
Can clients choose whether a man or a woman does the massage?
Yes. Your rules can say which therapists work with whom, and the agent will only offer times with the right ones.
Can the agent book a course of several sessions?
Yes, and it sends a reminder the day before each session. If the client falls ill or goes away, a message in the same chat is enough, and the agent moves the remaining sessions.
Can people order a gift certificate through the agent?
The agent takes the request and checks the details: which programme or amount, from whom and for whom. It takes no payment in the chat; your front desk handles that.
Will the agent say whether massage is OK with pain or high blood pressure?
No. The agent gives no health advice. A question like that goes to a therapist or your front desk with the chat, and the agent tells the client a specialist will reply.
Can people book after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers the nearest free time, early mornings and weekends included.
How do I start?
You need three things: connected channels, a price list with treatment durations and your therapists’ hours. After that the agent starts answering straight away, and the first 7 days are free.
Put the agent to work in Rudny
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.