AI receptionist for massage studios and spas in Kyzyl-Kiya
In Kyzyl-Kiya people find a massage therapist through friends and write at any time, even late at night. The agent answers at once, books a free hour and keeps the journal in order, so the therapist can work and rest in peace.
Hello! I’d like to give my friend a massage gift certificate. What do you have?
Hello! It can be for an amount or for a treatment. For example, a 60-minute back massage is 1,000 som, and a certificate for it is valid for three months. Which would you prefer?
The back massage. My friend’s name is Nilufar, her birthday is on Saturday.
I’ve passed the request to our front desk: a certificate for a 60-minute back massage, name on the certificate: Nilufar. Tomorrow before 12:00 they’ll message you to take payment and arrange when to collect it.
Thank you! And my friend can choose the time herself later?
Yes, she can message us on WhatsApp and I’ll book her in at a time that suits her. Enjoy the celebration!
When customers write in Kyzyl-Kiya
In Kyzyl-Kiya people write before lunch and in the evening, after 18:00. During the day the therapist is in sessions and replies only when there is a break, and evening messages often wait for an answer until morning.
Busiest hours: 10:00 to 12:00 and 18:00 to 21:00
Morning messages: “my back has seized up, any slot today?”
Afternoon: questions about a course of several sessions and about packages.
Evening, after work: booking for the weekend, often for two. The front desk has gone home, the agent answers at once.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
In the south customers also write in Uzbek, and the agent answers in Uzbek too.
Саламатсызбы! Эртең саат 18:00дө 60 мүнөттүк массажга бош убакыт бар. Сизди жазып коёюнбу?
Здравствуйте! Завтра в 18:00 есть свободное время на массаж, 60 минут. Записать вас?
What the agent takes off your hands
Books massages
Knows how long each treatment takes, books a free therapist and sends a reminder the day before. Sees the schedule in Altegio or DIKIDI, or keeps it in the built-in Solwees CRM if you have no journal.
Answers prices and packages
Quotes your price list, explains the types of massage and your packages, and what sets one programme apart from another.
Couples and gift certificates
When someone writes “we want to come together”, the agent looks for a time when two therapists or the room for two are free. It takes a certificate request in full, with the treatment or amount, the name and the date, and hands it to your front desk.
Hands the tricky ones to you
Whether someone can have a massage with a hernia, high blood pressure or during pregnancy is not the agent’s call. Those questions, complaints and discount requests go to your front desk with the chat, and the client knows a person will answer.
Kyzyl-Kiya: local context
One of the larger towns of the south, grown around coal mining.
People from surrounding villages come here for services.
Customers write in Kyrgyz, Uzbek and Russian.
In Kyzyl-Kiya people book a massage less for relaxation than to ease their back after work, and they book around their shift rota. The agent asks which day the client is free and offers a time on exactly that day, even if the message came in at night.
Areas and landmarks customers mention
the town centre, the bazaar, the miners’ quarter
- Where
- Batken Region
- Customer languages
- Kyrgyz, Uzbek, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. It replies in the language the client wrote in: Kyrgyz, Uzbek, Russian or English. The language can change within one chat.
Where do bookings live?
If your journal is already in Altegio or DIKIDI, the agent connects to it and puts bookings where your therapists see them. Your client base can be kept in Bitrix24. A studio with no system can use the built-in Solwees CRM, which holds both the journal and the clients.
Does the agent sell gift certificates?
The agent answers questions about certificates by your rules: what they can be bought for, how long they are valid, how to collect one. Once the client has decided, it takes the request, and your front desk handles payment and hands the certificate over.
What if a client asks something the agent does not know?
It does not make an answer up, especially about health and contraindications. It passes the question to your front desk with a summary and tells the client a person will reply.
Does it make sense for a small team?
Yes. In Kyzyl-Kiya a business is often one or two people who serve customers and answer chats at the same time. The agent takes the chats over so you can keep working.
How do I try it?
Sign up and connect the studio’s WhatsApp or Instagram, then add your treatments with their durations and prices. You can use it free for the first 7 days, no card, and in that time the agent will have answered real clients.
Put the agent to work in Kyzyl-Kiya
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.