AI receptionist for massage studios and spas in Shymkent
In Shymkent people book massages for after work and weekends, and write at the very hours the rooms are busy. The agent answers at once, finds a programme and a time and sends a reminder the day before.
Hello! I need a course of neck massage, 10 sessions. Could I come on Tuesdays and Thursdays after work?
Hello! Yes. A neck and shoulder massage takes 30 minutes and is 5,500 tenge a session. Aigerim is free on Tuesdays and Thursdays at 18:30. Shall I put in the first sessions for this week?
Yes, please.
Booked: Tuesday and Thursday at 18:30 for the next two weeks, four sessions in all. I’ll add the rest once the therapist’s schedule opens for the following weeks.
Great, thank you!
I’ll send a reminder before every session. See you on Tuesday!
When customers write in Shymkent
During the day messages are short: how much, and is there time today. The detailed ones come after eight in the evening: which programme suits a desk job, how many sessions are needed, can two people come together.
Busiest hours: 11:00 to 13:00 and 18:00 to 22:00
First message of the day: “I can’t turn my neck, is there time today?”
Lunchtime: choosing a gift certificate and checking how long it is valid.
Late at night: arranging a massage for the weekend. The studio is closed, the answer comes from the agent.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
In the south many people also write in Uzbek, and the agent answers in Uzbek too.
Сәлеметсіз бе! Ертең сағат 18:00-де арқа массажына бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 18:00 есть свободный час на массаж спины. Записать вас?
What the agent takes off your hands
Books treatments
Knows how long each programme takes, from half an hour for the neck to two hours in the spa, and books sessions without overlaps. The booking is saved in your schedule or CRM.
Runs courses
When someone needs a course of 5 or 10 sessions, the agent finds regular days and times, puts the sessions in the schedule and sends a reminder before each one.
Gift certificates
Before 8 March and New Year there are lots of certificate requests. The agent takes each one in full and passes it to your front desk so none gets lost in the chats.
Respects preferences
Asks what pressure the client prefers and whether any areas are best avoided, and notes it on the booking for the therapist.
Passes on health questions
If a question is about health, the agent gives no advice of its own and passes it to a person along with the chat history.
Shymkent: local context
The third city in Kazakhstan to pass a million people, after Almaty and Astana, and the former centre of South Kazakhstan Region.
An old caravan town that grew around a citadel, and today also an industrial centre with an oil refinery and a pharmaceutical plant.
In the summer heat the city goes quiet by noon and comes alive in the evening, when people head out to parks and bazaars and messages keep coming until night.
The city keeps taking in nearby villages, many families live in private houses, and relatives from all around come to Shymkent for a toi.
Women in Shymkent often ask for a female therapist and check this before they book. They write in Kazakh, Russian or Uzbek, and the agent answers in the language of the message.
Areas and landmarks customers mention
Nursat, Samal-1, Kaitpas, Shapagat, Akzhaiyk, Tauke Khan Avenue, Ordabasy Square, the Upper Market
- Where
- city of national significance
- Population
- over 1 million
- Customer languages
- Kazakh, Russian, Uzbek
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Will the agent answer in Kazakh or Uzbek?
Yes. Many people in Shymkent write in two languages in one message, and that is fine: the agent follows the meaning and replies in the language the client started with. Uzbek works too.
Can clients choose whether a man or a woman does the massage?
Yes. Your rules can say which therapists work with whom, and the agent will only offer times with the right ones.
Can the agent book a course of several sessions?
Yes. The agent finds regular days and times, puts the sessions in the schedule and sends a reminder before each one. If a session needs moving, the client writes in the same chat.
Can people order a gift certificate through the agent?
The agent takes the request and checks the details: which programme or amount, from whom and for whom. It takes no payment in the chat; your front desk handles that.
Will the agent say whether massage is OK with pain or high blood pressure?
No, that is the therapist’s call. The agent can book the nearest time and pass the question to a specialist at the same moment, so they reply before the session.
How do I start?
You need three things: connected channels, a price list with treatment durations and your therapists’ hours. After that the agent starts answering straight away, and the first 7 days are free.
Put the agent to work in Shymkent
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.