AI receptionist for massage studios and spas in Turkestan
In Turkestan a massage therapist keeps the bookings and answers WhatsApp between sessions, while the client waits. The agent takes over the chats: quotes the price, offers a free time and books.
Hello! My back’s seized up after a long drive. Can I come in for a massage this evening?
Hello! We have 19:30 free today with Aizhan. A classic back massage, 60 minutes, is 9,000 tenge. Shall I book you in?
Yes, please. It hurts quite a lot though, is it definitely OK for me?
You’re booked for 19:30 today. I can’t decide health questions, so I’ve passed yours to the therapist: Aizhan will reply here before the session.
OK, thanks.
Get well soon! If it gets worse, just write and we’ll move it to another day.
When customers write in Turkestan
In summer it is too hot in Turkestan to go anywhere during the day, so people book massages early in the morning or after eight in the evening. Those are also the hours when most messages arrive.
Busiest hours: 11:00 to 13:00 and 18:00 to 22:00
First message of the day: “I can’t turn my neck, is there time today?”
Lunchtime: choosing a gift certificate and checking how long it is valid.
Late at night: arranging a massage for the weekend. The studio is closed, the answer comes from the agent.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
In the south many people also write in Uzbek, and the agent answers in Uzbek too.
Сәлеметсіз бе! Ертең сағат 18:00-де арқа массажына бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 18:00 есть свободный час на массаж спины. Записать вас?
What the agent takes off your hands
Books treatments
Answers with a definite time and puts the booking straight into your schedule, or the built-in Solwees CRM if you have no system. Your front desk has nothing to copy over.
Runs courses
If a client misses a session, the agent moves it to the nearest free time, so the course stays on track.
Gift certificates
Before 8 March and New Year there are lots of certificate requests. The agent takes each one in full and passes it to your front desk so none gets lost in the chats.
Respects preferences
Asks what pressure the client prefers and whether any areas are best avoided, and notes it on the booking for the therapist.
Passes on health questions
If a question is about health, the agent gives no advice of its own and passes it to a person along with the chat history.
Turkestan: local context
The centre of Turkestan Region, once known as Yasy and one of the main cities of the Kazakh Khanate.
It is home to the Mausoleum of Khoja Ahmed Yasawi, a UNESCO World Heritage site and a place of pilgrimage.
Pilgrims and tourists come all year round, most of all in spring around Nauryz, when the hotels and cafes by the mausoleum stay open late.
The old town is private houses and the bazaar, the new centre is blocks of flats and hotels, and Kazakh and Uzbek are heard on the streets equally often.
In Turkestan there are many visitors: pilgrims and tourists spend the day walking round the old centre and the Mausoleum of Khoja Ahmed Yasawi, then look for a foot and back massage in the evening. The agent answers them at once, in English too.
Areas and landmarks customers mention
the Old Town, Zhana Kala, Kuanysh Bazaar, Tauke Khan Avenue, the Mausoleum of Khoja Ahmed Yasawi
- Where
- Turkestan Region
- Population
- over 230,000
- Customer languages
- Kazakh, Russian, Uzbek
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Will the agent answer in Kazakh or Uzbek?
Yes. Many people in Turkestan write in two languages in one message, and that is fine: the agent follows the meaning and replies in the language the client started with. Uzbek works too.
Can clients choose whether a man or a woman does the massage?
Yes. If a client writes “I’d prefer a woman”, the agent only offers times with female therapists, and if none are free it says so honestly and offers another day.
Can the agent book a course of several sessions?
Yes, and it sends a reminder the day before each session. If the client falls ill or goes away, a message in the same chat is enough, and the agent moves the remaining sessions.
Can people order a gift certificate through the agent?
Yes, the agent takes the request at any hour, even the night before a holiday. Your front desk gets it with every detail and contacts the client to take payment.
Will the agent say whether massage is OK with pain or high blood pressure?
No, that is the therapist’s call. The agent can book the nearest time and pass the question to a specialist at the same moment, so they reply before the session.
Will the agent answer guests from other towns and countries?
Yes. It answers in Kazakh, Russian and English, in the guest’s language. In high season in Turkestan it keeps every chat going while you look after the guests in front of you.
How do I start?
Sign up and connect the channels your clients write on. Then add your price list and the therapists’ hours, and the agent starts answering. A week free, no card.
Put the agent to work in Turkestan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.