AI receptionist for massage studios and spas in Tashkent
In Tashkent people book a massage in the evening, often by voice message on Telegram, and ask straight away whether a woman therapist is available. The agent answers by your rules: finds a therapist and a time, books and sends a reminder.
Hello! Is the massage done by a woman? I’d like to come with my mother, she’s 62.
Hello! Yes, women are seen by our therapist Yulduz. On Thursday we have 17:00 and 18:00, one after the other. A full-body massage, 60 minutes, is 250,000 sum. Shall I book you both?
Yes. My mother first, waiting is hard for her.
Booked for Thursday: your mother at 17:00 and you at 18:00, with Yulduz. If your mother has any health conditions, write them here: I’ll pass them on, and Yulduz will reply before the visit.
Good, thank you!
You’re welcome! I’ll send a reminder on Wednesday evening.
When customers write in Tashkent
Most messages come in the evening, after work and dinner. By day mothers write about children’s massage and people choosing a gift certificate, and in early March, before 8 March and Navruz, there are especially many of those.
Busiest hours: 12:00 to 14:00 and 20:00 to 23:00
Before work: can I drop in at lunch for half an hour, neck and shoulders?
Afternoon: how many sessions a course has and whether they can stay with one therapist.
Late at night the voice messages come in: my back hurts, is there time this week?
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Payshanba kuni soat 18:00 da massajchimiz Yulduz boʻsh, seans 60 daqiqa davom etadi. Sizni yozib qoʻyaymi?
Здравствуйте! В четверг в 18:00 свободна массажистка Юлдуз, сеанс 60 минут. Записать вас?
What the agent takes off your hands
Books treatments
Knows how long each treatment takes and books without clashes: an hour-long massage never runs into the next session. Bookings show up in the journal at once, or in the built-in CRM if you have no journal.
Women with women therapists
If a client wants a woman to do the massage, the agent books her only with women therapists. You set the rules on who can be booked with whom.
Courses and children’s massage
Books a course of several sessions at the same time of day and sends a reminder before each. If one falls through, it moves only that session and leaves the rest in place.
Every channel in one inbox
Telegram, Instagram and WhatsApp arrive in one inbox, with each client’s whole history in view. You can answer yourself at any moment.
Hands the tricky ones to you
Complaints and discount requests are not the agent’s to settle: it passes them to your front desk with the chat. The client knows a person will reply and is not left waiting for nothing.
Tashkent: local context
The capital of the country and the largest city in Central Asia, with over 3 million people.
The country’s business and transport hub, with the first metro in Central Asia.
Telegram replaced the phone call here long ago: people ask the price, check the address and move a visit there, often from a traffic jam or from work.
In summer the daytime heat pushes life into the evening: after sunset people head out to parks, cafes and salons, and chats only quieten down at night.
In Tashkent people look for a massage near home or near work and write to two or three places at once. The booking goes to whoever first names a price and a free hour, especially for evenings and weekends.
Many look for a therapist who comes to the home, especially for children’s massage. If you work that way, the agent checks the address and a convenient time and passes the request to the therapist.
Areas and landmarks customers mention
Chilanzar, Yunusabad, Sergeli, Karakamysh, TTZ, Beshagach, Chorsu, Alay Bazaar
- Where
- the capital
- Population
- over 3 million
- Customer languages
- Uzbek, Russian, English
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. People can write in Uzbek, Russian or English, and the answer comes in the same language. That suits older clients and those writing for their parents alike.
Can a client book a woman therapist?
Yes. In your rules you state which therapists see women and which see men, and the agent books only that way. The client does not have to explain it twice.
How does the agent handle gift certificates?
It explains what certificates you offer and what they cost, takes the recipient’s name and passes the request to your front desk. Payment and handing it over are up to your staff.
Will the agent answer about contraindications?
No. It passes health questions to the therapist or your front desk with the chat and tells the client a specialist will reply.
Can it book a course of several sessions?
Yes. The agent books the whole course on days and at hours that suit the client, with one therapist where possible, and sends a reminder before each session.
Does the agent understand Telegram voice messages?
Yes. In Tashkent many people talk rather than type. The agent understands a Telegram voice message and answers in text: quotes the price, offers a free time and books.
How do I try it?
Sign up, connect the studio’s Telegram and add your treatments with durations and prices. The first week is free with no card: you will see the agent book real clients.
Put the agent to work in Tashkent
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.