AI receptionist for massage studios and spas in Urgench
Clients of a massage room in Urgench decide quickly: the back hurts, and they want to come in today or tomorrow. The agent answers at once, finds the nearest slot and books before the client writes somewhere else.
Hello! The doctor has prescribed a course of massage for my son, 10 sessions. He’s 8 months old. Do you do children’s massage?
Hello! Yes, children’s massage here is done by Dilbar. A session is 90,000 sum, and the course can run every other day at the same time. Is morning or afternoon better for you?
Morning, around ten, after his feed.
The course is booked: 10 sessions every other day at 10:00, starting on Monday, with Dilbar. Please bring the doctor’s note to the first session.
OK. And if he gets ill, can we move a session?
Yes, write here and I’ll move that session to the nearest free time. The rest stay as they are.
When customers write in Urgench
In summer the days are hot, so people come for a massage towards evening. They write late, after dinner, and want to book in the next few days while evening slots are left.
Busiest hours: 10:00 to 12:00 and 19:00 to 22:00
Before work: can I drop in at lunch for half an hour, neck and shoulders?
At lunch: is there a woman therapist, and when is she free?
Late at night the voice messages come in: my back hurts, is there time this week?
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Bolalar massaji kursini dushanba kuni soat 10:00 da boshlash mumkin. Farzandingizni yozib qoʻyaymi?
Здравствуйте! Курс детского массажа можно начать в понедельник в 10:00. Записать ребёнка?
What the agent takes off your hands
Books treatments
Offers the nearest slots with a free therapist and books as soon as the client chooses. The booking lands in your journal, and each therapist sees their day ahead.
Women with women therapists
Knows which therapists see women and which see men, and never makes the client ask twice. A mother and daughter go to the same therapist, one after the other.
Courses and children’s massage
Children’s massage goes into the hours the mother chose, and the whole course stays with one therapist. A reminder goes out before every session.
Understands voice messages
To the agent a voice message in Uzbek or Russian is as good as text: it understands the request and offers slots at once. The therapist does not have to listen to messages between sessions.
Hands the tricky ones to you
Complaints and discount requests are not the agent’s to settle: it passes them to your front desk with the chat. The client knows a person will reply and is not left waiting for nothing.
Urgench: local context
The centre of Khorezm Region, on the Shavat canal not far from the Amu Darya.
Urgench airport is the air gateway to Khiva, and a monument to al-Khwarizmi stands in the city centre.
Khorezm has its own dialect and its own wedding customs, and at weddings here people always dance the lazgi.
Tourists usually just pass through Urgench on the way to Khiva, while the city itself gets on with everyday life: work, study, the bazaar.
In summer in Urgench it gets very hot by day, so people come for a massage after sunset. Evening hours go a day or two ahead, and the agent shows at once what is still free.
Areas and landmarks customers mention
the Dehqon Bazaar, Sputnik, Al-Khwarizmi Street, the railway station
- Where
- Khorezm Region
- Population
- over 150,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. It answers in the language of the message: Uzbek, Russian or English. If a client starts in Russian and switches to Uzbek, the agent carries on in Uzbek.
Can a client book a woman therapist?
Yes. In your rules you state which therapists see women and which see men, and the agent books only that way. The client does not have to explain it twice.
How does the agent handle gift certificates?
Before 8 March and Navruz there are many questions about certificates, and the agent answers them all by your rules: price, validity, how to collect. Your front desk gets a complete request.
Will the agent answer about contraindications?
No. It passes health questions to the therapist or your front desk with the chat and tells the client a specialist will reply.
Can it book a course of several sessions?
Yes. The client says how many sessions and how often, and the agent proposes a schedule for the whole course at once. If one session needs moving, it leaves the rest alone.
Can one account run several locations?
Yes. Each location has its own address, hours and staff. The agent asks which is closer for the customer, in Urgench or in the district, and books the right one.
How do I try it?
Sign up, connect the studio’s Telegram and add your treatments with durations and prices. The first week is free with no card: you will see the agent book real clients.
Put the agent to work in Urgench
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.