AI receptionist for online stores in Almaty
In Almaty an Instagram store ships all over the country, and questions keep coming until midnight: is the size in stock, how long does a parcel take to Pavlodar, can I pay on delivery. The agent answers from your catalogue and delivery terms, takes the order and hands it to your manager.
Hello! Is the down jacket from your latest post available in size 46? I’m 168 cm tall.
Hello! Yes, 46 is in stock in black and beige. By our size chart, at 168 cm it comes just below the knee. The price is 42,000 tenge.
I’ll take the black one. Do you deliver to Pavlodar? And how long does it take?
Yes, a parcel to Pavlodar takes 3-5 days and delivery is 2,500 tenge. You can pay by transfer or on delivery. Please send your name and address, and I’ll use this number.
Aigerim, 50 Kutuzov Street, flat 12, Pavlodar. I’ll pay on delivery.
Done: down jacket, black, size 46, delivery to Pavlodar, payment on delivery. I’ve passed the order to our manager, who will confirm the dispatch and send the tracking number here.
When customers write in Almaty
In the daytime shoppers in Almaty ask about stock and sizes, in the evening they place orders, and near midnight the ones who have finally decided write in. Your manager is offline by then, so the agent takes the order and it can ship in the morning.
Busiest hours: 12:00 to 14:00 and 21:00 to 00:00
Lunchtime: is the model from the reel available in another colour? The agent answers from the catalogue with the colours in stock.
After work: where is my order? The agent takes the order number and passes the question to the manager with the chat.
Late evening: a down jacket ordered for delivery to another city. The agent gives the timing and takes the order.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Күртешенің 48 өлшемі бар. Қала бойынша ертең жеткіземіз, ақысын алған кезде төлейсіз.
Здравствуйте! Куртка в 48 размере есть. По городу привезём завтра, оплата при получении.
What the agent takes off your hands
Answers about products from your catalogue
A shopper gives the name or article number from a post, the agent finds the item in your catalogue and says which sizes and colours are available and what it costs.
Explains delivery terms
Explains how the shopper can pay (by transfer or on delivery, however you take payment), what delivery costs and when to expect it. It takes all of this from your terms and invents nothing.
Takes the order and hands it over
An order placed at night is waiting for your manager in the morning with all the details and the chat. All that is left is to check it and ship, not to start the conversation over.
Never makes up an order status
Asked “where is my order”, the agent does not guess: it asks for the order number or name, passes the question to your manager with the chat and tells the shopper the answer will come in the same chat.
Leaves returns and complaints to people
Exchanges, returns, faults, delays: the agent explains your rules, collects the order number and photos and hands the case to your manager. The shopper does not have to tell the story twice.
Almaty: local context
The largest city and main business centre of Kazakhstan; it was the capital until the government moved to Astana and is still called the southern capital.
The city lies at the foot of the Trans-Ili Alatau, and Medeu, Shymbulak and Big Almaty Lake are a short drive away.
Mornings and evenings the main avenues are jammed, and many people book straight from the car or the bus.
At weekends people head for the mountains and their dachas, so convenient Saturday slots are usually gone by midweek.
In Almaty there are many stores that sell through Instagram and a Telegram channel and ship all over the country. A shopper in Kostanay or Atyrau asks how long a parcel takes and what delivery costs, and the agent answers from your terms for each town.
Many stores here have no website, and the range changes every week. The agent answers from the catalogue you keep up to date, so it will not offer what has already sold.
Areas and landmarks customers mention
Bostandyk District, Samal-2, Orbita-1, Koktem-1, Aksai-4, Mamyr-4, the Green Bazaar, Kok-Tobe
- Where
- city of national significance
- Population
- over 2 million
- Customer languages
- Russian, Kazakh, English
- Where they write
- Instagram, WhatsApp and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
How does the agent know about stock and sizes?
From the catalogue you upload and keep up to date: products, prices, sizes, colours. If something is not in the catalogue, the agent does not guess but passes the question to your manager.
Can the agent tell a shopper where their order is?
It does not look up the status itself. It asks for the order number or name, passes the question to your manager with the chat and lets the shopper know the answer will come in the same chat.
Can an order be placed right in the chat?
Yes. The agent collects the item, size, name, address and payment method and saves the order in your CRM or the built-in Solwees CRM. Payment works the way you already take it, and your manager confirms and ships.
Does the agent understand Kazakh?
Yes. The agent answers in Kazakh, Russian and English, in whichever language the shopper used, and copes when one message mixes two languages.
What does the agent do with a return or an exchange?
It explains your rules, asks for the order number and photos if there is a fault, and hands the case to your manager with the chat history. The decision on a return is made by your staff.
How many chats can the agent handle at once?
As many as come in. In the evening dozens of customers write in Almaty at once, and each gets an answer straight away rather than waiting in a queue. If a person is needed, the agent hands the chat over with its history.
How do we start?
Connect Instagram, WhatsApp or Telegram, upload your catalogue with prices and describe your delivery and payment terms. The first 7 days are free, no card needed.
Put the agent to work in Almaty
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.