AI receptionist for online stores in Astana
In Astana shoppers write to stores in the evening, after work, and more and more on Telegram. The agent answers at once: it checks the size against your chart, gives the price and the delivery time across the city, takes the order and passes it to your manager to ship in the morning.
Good evening! A winter snowsuit for a 4-year-old, height 104 cm. Which size should I take, and how cold is it good for?
Good evening! At 104 cm take a 110, so there is room to grow over the winter. The manufacturer rates the snowsuit down to minus 30. It comes in blue and graphite.
Graphite. How much is it and when can you deliver?
24,000 tenge. We can deliver in the city tomorrow between 12:00 and 18:00, delivery is 1,500 tenge, and you pay the courier or by transfer. Please send your name and address.
Zhanar, the Left Bank, 18 Syganak Street, flat 90.
Done: snowsuit, graphite, size 110, delivery tomorrow between 12:00 and 18:00. I’ve passed the order to our manager, and the courier will message you in this chat before setting off.
When customers write in Astana
In the morning shoppers in Astana check on same-day delivery, and in the evening they choose and place orders. On frosty days people ask for delivery rather than pick-up more often, and want to know exactly when the courier will come.
Busiest hours: 08:00 to 10:00 and 20:00 to 23:00
Before work: will the order arrive by Friday? The agent gives the timing from your delivery terms.
Lunchtime: can the boots be swapped for a size up? The agent explains your exchange rules and passes the request to the manager.
Evening: choosing a child’s snowsuit. The agent suggests a size from the chart and books delivery for tomorrow.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Күртешенің 48 өлшемі бар. Қала бойынша ертең жеткіземіз, ақысын алған кезде төлейсіз.
Здравствуйте! Куртка в 48 размере есть. По городу привезём завтра, оплата при получении.
What the agent takes off your hands
Answers about products from your catalogue
A shopper gives the name or article number from a post, the agent finds the item in your catalogue and says which sizes and colours are available and what it costs.
Explains delivery terms
Explains how the shopper can pay (by transfer or on delivery, however you take payment), what delivery costs and when to expect it. It takes all of this from your terms and invents nothing.
Takes the order and hands it over
An order placed at night is waiting for your manager in the morning with all the details and the chat. All that is left is to check it and ship, not to start the conversation over.
Never makes up an order status
Asked “where is my order”, the agent does not guess: it asks for the order number or name, passes the question to your manager with the chat and tells the shopper the answer will come in the same chat.
Leaves returns and complaints to people
Exchanges, returns, faults, delays: the agent explains your rules, collects the order number and photos and hands the case to your manager. The shopper does not have to tell the story twice.
Astana: local context
The capital of Kazakhstan on the Yesil river, which splits the city into the old Right Bank and the new Left Bank, home to Baiterek and the government buildings.
Since the capital moved here the city has spread out, and the Left Bank has been built almost from scratch: ministries, boulevards, residential complexes.
The city is full of ministries and offices, and people sort out personal errands in the lunch break or straight after work.
In winter the frost and wind cut every walk short, so people agree an exact time to avoid waiting outside.
In Astana winter is long and frosty, and from October to March clothing and children’s stores live on warm things. The questions repeat: which size to buy with room to grow, what temperature a jacket is rated for, when it will arrive. The agent answers them from your product cards.
Shoppers here happily use Telegram, in Kazakh too. The agent replies in the shopper’s language and passes the order to your manager in the same form whatever language the chat was in.
Areas and landmarks customers mention
the Left Bank, the Right Bank, Mangilik El Avenue, Turan Avenue, Respublika Avenue, Kenesary Street, Koktal, Baiterek
- Where
- the capital
- Population
- over 1.5 million
- Customer languages
- Kazakh, Russian, English
- Where they write
- Instagram, WhatsApp and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
How does the agent know about stock and sizes?
From the catalogue you upload and keep up to date: products, prices, sizes, colours. If something is not in the catalogue, the agent does not guess but passes the question to your manager.
Can the agent tell a shopper where their order is?
It does not look up the status itself. It asks for the order number or name, passes the question to your manager with the chat and lets the shopper know the answer will come in the same chat.
Can an order be placed right in the chat?
Yes. The agent collects the item, size, name, address and payment method and saves the order in your CRM or the built-in Solwees CRM. Payment works the way you already take it, and your manager confirms and ships.
Does the agent understand Kazakh?
Yes. The agent answers in Kazakh, Russian and English, in whichever language the shopper used, and copes when one message mixes two languages.
What does the agent do with a return or an exchange?
It explains your rules, asks for the order number and photos if there is a fault, and hands the case to your manager with the chat history. The decision on a return is made by your staff.
Does the agent answer late in the evening and at weekends?
Yes. In Astana many people write after work and at weekends, when offices are closed. The agent answers at any hour and takes orders, and in the morning your manager sees them in the CRM with the chat.
How do we start?
Sign up, connect the channel your shoppers use and add your products. The agent works free for a week, no card, and you see how it answers real shoppers.
Put the agent to work in Astana
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.