AI receptionist for online stores in Shymkent
Before a toi, shoppers in Shymkent write in the evening, once the heat eases, and want an answer now: the dress is needed by Saturday. The agent answers from your catalogue, gives the price and timing, holds the item for a fitting or arranges delivery.
Hello! Is the dress from your reel available in 44? I need it for a toi on Saturday.
Hello! Yes, 44 is in stock in emerald and powder pink, and the price is 28,000 tenge. We can deliver in the city tomorrow or hold it for a fitting in the showroom.
I’d like to try it on first. How long can you hold it?
I’ll hold it until 19:00 tomorrow. The showroom is open from 10:00 to 20:00. What name shall I put it under?
Aizhan.
Done: the emerald dress, size 44, held under the name Aizhan until 19:00 tomorrow. The showroom manager already knows. If you can’t make it, write here and I’ll check whether it can be held longer.
When customers write in Shymkent
In Shymkent shoppers write in Kazakh, Russian and Uzbek, often in the evening and at weekends. A shopper who gets no answer about a size goes to the store next door, so the agent answers straight away, at night too.
Busiest hours: 11:00 to 13:00 and 21:00 to 00:00
Before the heat: is there a boy’s suit for a graduation? The agent answers from the catalogue with the sizes.
Evening: can you deliver to Turkestan? The agent gives the timing and price from your terms.
Late evening: a request to hold a dress for a toi. The agent reserves it under the shopper’s name until tomorrow.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
In the south many people also write in Uzbek, and the agent answers in Uzbek too.
Сәлеметсіз бе! Күртешенің 48 өлшемі бар. Қала бойынша ертең жеткіземіз, ақысын алған кезде төлейсіз.
Здравствуйте! Куртка в 48 размере есть. По городу привезём завтра, оплата при получении.
What the agent takes off your hands
Answers about products from your catalogue
Sizes, colours, materials, stock: the agent answers from the product cards you uploaded and suggests a size from your chart. If an item is not in the catalogue, it says so and promises nothing it cannot keep.
Explains delivery terms
Explains how the shopper can pay (by transfer or on delivery, however you take payment), what delivery costs and when to expect it. It takes all of this from your terms and invents nothing.
Takes the order and hands it over
Collects the item, size, colour, name, address and payment method, saves the order in your CRM or the built-in Solwees CRM and passes it to your manager, who confirms and ships it.
Never makes up an order status
Asked “where is my order”, the agent does not guess: it asks for the order number or name, passes the question to your manager with the chat and tells the shopper the answer will come in the same chat.
Leaves returns and complaints to people
Exchanges, returns, faults, delays: the agent explains your rules, collects the order number and photos and hands the case to your manager. The shopper does not have to tell the story twice.
Shymkent: local context
The third city in Kazakhstan to pass a million people, after Almaty and Astana, and the former centre of South Kazakhstan Region.
An old caravan town that grew around a citadel, and today also an industrial centre with an oil refinery and a pharmaceutical plant.
In the summer heat the city goes quiet by noon and comes alive in the evening, when people head out to parks and bazaars and messages keep coming until night.
The city keeps taking in nearby villages, many families live in private houses, and relatives from all around come to Shymkent for a toi.
In Shymkent toi celebrations run almost all year, but especially in summer and autumn, and clothing, fabric and gift stores get questions with a deadline attached. The agent gives the delivery time or offers to hold the item for a fitting, so the shopper is ready in time.
Shoppers write in Kazakh, Russian and Uzbek, and the agent answers in whichever language they used. Orders from Turkestan Region are taken with delivery on your terms.
Areas and landmarks customers mention
Nursat, Samal-1, Kaitpas, Shapagat, Akzhaiyk, Tauke Khan Avenue, Ordabasy Square, the Upper Market
- Where
- city of national significance
- Population
- over 1 million
- Customer languages
- Kazakh, Russian, Uzbek
- Where they write
- Instagram, WhatsApp and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
How does the agent know about stock and sizes?
You add products with prices and sizes, and when something sells out, you remove or mark it. The agent answers only from that data, so it does not sell what is no longer there.
Can the agent tell a shopper where their order is?
It does not look up the status itself. It asks for the order number or name, passes the question to your manager with the chat and lets the shopper know the answer will come in the same chat.
Can an order be placed right in the chat?
Yes, at any hour. A night-time order waits for your manager in the morning in full: the item, the address, the payment method and the whole chat. The agent takes no money in the chat; payment stays with you, as it is now.
Does the agent understand Kazakh and Uzbek?
Yes. The agent answers in Kazakh, Russian, Uzbek and English, in whichever language the shopper used, and copes when one message mixes two languages.
What does the agent do with a return or an exchange?
It explains your rules, asks for the order number and photos if there is a fault, and hands the case to your manager with the chat history. The decision on a return is made by your staff.
How do we start?
Connect Instagram, WhatsApp or Telegram, upload your catalogue with prices and describe your delivery and payment terms. The first 7 days are free, no card needed.
Put the agent to work in Shymkent
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.