AI receptionist for plumbers in Aktau
A leaking water heater, a blocked sink, no water in a private house: in Aktau it all lands in one chat. The agent separates emergencies from routine jobs, hands emergencies to the plumber at once and books the rest into the schedule with a reminder.
Hello! The kitchen sink hasn’t drained for two days, and the plunger doesn’t help.
Hello! Is it a flat or a private house? And could you send the address, please.
A flat on the third floor, address: microdistrict 12, building 8, flat 12.
Thank you. The call-out starts at 4,000 tenge, and the plumber will price the clearing on site. I can book you today at 19:30 or tomorrow at 8:30.
Today at 19:30, please.
You’re booked for today at 19:30 with Nurlan. I’ll send a reminder an hour before.
When customers write in Aktau
In Aktau nearly everyone lives in the microdistricts’ blocks of flats, and a leak rarely stays in one flat. Most messages come in the morning and evening, when people are home and notice a leak or a drain that will not empty. During the day they write about planned work: a new mixer tap, a filter, a water heater to hang.
Busiest hours: 07:00 to 10:00 and 18:00 to 22:00
Lunchtime, after a renovation: how much to fit a toilet and a basin? The agent quotes “from” prices from your list and offers some days.
Afternoon: can the old water heater be swapped for a new one at the weekend? The agent offers Saturday and books it.
Water is standing in the kitchen sink. The agent checks whether it is a flat or a house and finds a plumber for the same evening.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Пәтердегі негізгі кранды жабыңызшы. Шебер жолға шықты, мекенжайыңыз бен суреттерді оған жібердім.
Перекройте, пожалуйста, главный кран в квартире. Мастер уже выехал, адрес и фото я ему отправила.
What the agent takes off your hands
Water off first
If water is reaching the neighbours or a pipe has burst, the agent first asks for the water to be shut off and passes the request straight to the on-call plumber. A dripping tap or a slow drain is calmly booked for a convenient time.
Collects the address, photos and details
From a photo the plumber can tell in advance which fittings, hoses or trap he will need, so the agent asks for a picture in every request. The address, the floor or a landmark and the customer’s description go in too.
Books and reminds
Offers your plumbers’ free time, books the visit, confirms it and sends a reminder the day before. Moving or cancelling happens in the same chat, and the slot is freed for another customer at once.
The call-out price, no promises
Quotes the call-out and job prices as “from” prices, if your list has them. The plumber sets the final price on site, and the agent says exactly that without promising more.
Knows private houses
Asks whether the house has its own borehole or pump and where the pipes run. If the house is out of town, the agent books the visit on the days you keep for such trips.
Aktau: local context
The centre of Mangystau Region and a port city on the eastern shore of the Caspian, built in the desert in Soviet times.
There are hardly any streets in the usual sense: an address is written as microdistrict, building and flat numbers.
In summer holidaymakers come to the sea from all over the country, the beaches and the seafront are busy until night, and businesses work almost without a day off.
Plenty of residents go off on rotation to the oil fields and offshore service companies, so customers often write from another town to book for their days at home.
Addresses in Aktau are written as microdistrict, building and flat, and the agent collects them exactly that way, with the floor. For a plumber that matters: in a block of flats a leak soon runs downwards, and the right entrance has to be found at once.
Areas and landmarks customers mention
4th Microdistrict, 16th Microdistrict, Shygys, the seafront, the lighthouse
- Where
- Mangystau Region
- Population
- over 280,000
- Customer languages
- Kazakh, Russian
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Customers write in Kazakh. Will the agent reply?
Yes. The agent writes in Kazakh, Russian and English and replies in the language the customer chose. If someone starts in Russian and carries on in Kazakh, the agent follows.
How does the agent handle an emergency?
First it asks for the water to be shut off at the main valve, then takes the address, the floor or a landmark and passes the request to the on-call plumber that same minute. It gives no other repair advice.
Does the agent quote a repair price?
Only the call-out and job prices as “from” prices, if your list has them. The plumber gives the exact price on site, once he sees what has broken.
Where can we see the requests?
In your CRM, or in the built-in Solwees CRM if you have none. Each request has the address, photos, a description and the chat, and the visit sits in the plumber’s schedule.
Can the agent move or cancel a visit?
Yes. The customer writes in the same chat, the agent offers another free time and releases the old slot at once. The plumber sees the change in his schedule.
Does it suit customers who work rotations?
Yes. Rotation workers write ahead as soon as they know when they are home. The agent books the technician for those days so the job is done while they are in.
How do we get started?
Sign up and connect your work WhatsApp number. The first week is free, no card needed, and the agent starts answering customers the same day.
Put the agent to work in Aktau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.