AI receptionist for plumbers in Zhanaozen
In Zhanaozen a plumber usually works alone: he takes the requests, drives out and buys the parts himself. The agent takes WhatsApp off his hands: it finds out what happened, asks for a photo, books a free slot and reminds the customer.
Hello! The kitchen sink hasn’t drained for two days, and the plunger doesn’t help.
Hello! Is it a flat or a private house? And could you send the address, please.
A private house, 31 Abai Street.
Thank you. The call-out starts at 3,000 tenge, and the plumber will price the clearing on site. I can book you today at 19:30 or tomorrow at 8:30.
Today at 19:30, please.
You’re booked for today at 19:30 with Yerlan. I’ll send a reminder an hour before.
When customers write in Zhanaozen
In the morning in Zhanaozen messages come from people who have found the water off or leaking, in the evening from those who came home to a puddle on the floor. During the day they ask about planned work: a new mixer tap, a water heater, moving a basin.
Busiest hours: 07:00 to 10:00 and 18:00 to 21:00
Afternoon: can the old water heater be swapped for a new one at the weekend? The agent offers Saturday and books it.
In autumn, a request to insulate the pipes in the yard before the cold. The agent finds a free day this week.
Water is standing in the kitchen sink. The agent checks whether it is a flat or a house and finds a plumber for the same evening.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Пәтердегі негізгі кранды жабыңызшы. Шебер жолға шықты, мекенжайыңыз бен суреттерді оған жібердім.
Перекройте, пожалуйста, главный кран в квартире. Мастер уже выехал, адрес и фото я ему отправила.
What the agent takes off your hands
Water off first
If water is reaching the neighbours or a pipe has burst, the agent first asks for the water to be shut off and passes the request straight to the on-call plumber. A dripping tap or a slow drain is calmly booked for a convenient time.
Collects the address, photos and details
From a photo the plumber can tell in advance which fittings, hoses or trap he will need, so the agent asks for a picture in every request. The address, the floor or a landmark and the customer’s description go in too.
Books and reminds
Sees your plumbers’ schedule and never books two visits into one slot. The request with photos and the chat is saved in your CRM or the built-in Solwees CRM, and the customer gets a confirmation and a reminder.
The call-out price, no promises
Quotes the call-out and job prices as “from” prices, if your list has them. The plumber sets the final price on site, and the agent says exactly that without promising more.
Knows private houses
Asks whether the house has its own borehole or pump and where the pipes run. If the house is out of town, the agent books the visit on the days you keep for such trips.
Zhanaozen: local context
An oil town of Mangystau Region on the Mangyshlak Plateau, called Novy Uzen before it was renamed.
It was built for the Uzen and Karamandybas oil fields, and the large villages of Tenge and Rakhat have grown up beside it.
Families here are large, and a single chat often books several relatives at once.
The town runs to the schedule of the oil fields and drilling rigs, and the regional centre is far away, so people rarely travel for services and value what is close by.
Summers in Zhanaozen are hot, and water heaters, pumps and filters work hard. The agent finds out what exactly is wrong and where, asks for a photo and books a free slot, and passes a leak that cannot wait straight on.
Areas and landmarks customers mention
Samal, Shanyrak, Koktem, Orken
- Where
- Mangystau Region
- Population
- over 75,000
- Customer languages
- Kazakh, Russian
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Customers write in Kazakh. Will the agent reply?
Yes. The agent writes in Kazakh, Russian and English and replies in the language the customer chose. If someone starts in Russian and carries on in Kazakh, the agent follows.
How does the agent handle an emergency?
First it asks for the water to be shut off at the main valve, then takes the address, the floor or a landmark and passes the request to the on-call plumber that same minute. It gives no other repair advice.
Does the agent quote a repair price?
No, the plumber prices the repair after looking at it. The agent says what the call-out costs and makes it clear that the rest will be settled on site.
Where can we see the requests?
Wherever you keep customers now, or in the built-in Solwees CRM. The plumber opens a request and sees everything: what happened, where to go and when he is expected.
What does the agent say if the water goes off in a frost?
It asks the customer not to thaw pipes with an open flame, takes the address and a description and books the earliest slot. If something is already leaking, it first asks for the water to be shut off.
Does it suit customers who work rotations?
Yes. Rotation workers write ahead as soon as they know when they are home. The agent books the technician for those days so the job is done while they are in.
How do we get started?
Sign up and connect your work WhatsApp number. The first week is free, no card needed, and the agent starts answering customers the same day.
Put the agent to work in Zhanaozen
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.