AI receptionist for plumbers in Almaty
When a tap leaks in Almaty or water is running into the flat below, people write to a plumber on WhatsApp or Telegram and expect an answer straight away. The agent answers for you: it asks for the water to be shut off, collects the address and photos, books the nearest slot and hands an emergency to whoever is on call.
Hello! A pipe under the bath is leaking, and the neighbours downstairs have already called. Can you come urgently?
Hello! Please shut off the water where it enters the flat right away. And send me the address, the floor and the flat number.
Done. Address: 27 Abai Street, flat 64, fifth floor.
Thank you. Since the water is reaching the neighbours, I’m passing your request to the on-call plumber right now. Daniyar can be with you at 20:30 and will call before he sets off.
OK. How much will it cost?
The call-out starts at 5,000 tenge, and the plumber will price the work once he sees the pipe. If it starts dripping again, write here, I’m around.
When customers write in Almaty
In Almaty plumbers hear from new buildings, where everything has to be fitted after the renovation, and from older blocks with leaking pipes. Most messages come in the morning, while people get ready for work, and in the evening, when they come home to a puddle. Leaks into the flat below happen at night too.
Busiest hours: 07:00 to 10:00 and 19:00 to 23:00
Morning: how much is a call-out to a pump at a private house? The agent quotes the “from” price and asks for the address and a landmark.
Afternoon: can the old water heater be swapped for a new one at the weekend? The agent offers Saturday and books it.
Water from under the bath is reaching the flat below. The agent asks for the water to be shut off and hands the request straight to the on-call plumber.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Пәтердегі негізгі кранды жабыңызшы. Шебер жолға шықты, мекенжайыңыз бен суреттерді оған жібердім.
Перекройте, пожалуйста, главный кран в квартире. Мастер уже выехал, адрес и фото я ему отправила.
What the agent takes off your hands
Water off first
If water is reaching the neighbours or a pipe has burst, the agent first asks for the water to be shut off and passes the request straight to the on-call plumber. A dripping tap or a slow drain is calmly booked for a convenient time.
Collects the address, photos and details
From a photo the plumber can tell in advance which fittings, hoses or trap he will need, so the agent asks for a picture in every request. The address, the floor or a landmark and the customer’s description go in too.
Books and reminds
Sees your plumbers’ schedule and never books two visits into one slot. The request with photos and the chat is saved in your CRM or the built-in Solwees CRM, and the customer gets a confirmation and a reminder.
The call-out price, no promises
Asked about price, it answers with the call-out charge from your list. What the job itself costs is up to the plumber once he sees the pipes, and the customer knows this before the visit.
Knows private houses
In a private house requests are about the pump, the borehole, the water heater or pipes in the yard. The agent finds out what exactly, where it is and how to get there, so the plumber wastes no time looking.
Almaty: local context
The largest city and main business centre of Kazakhstan; it was the capital until the government moved to Astana and is still called the southern capital.
The city lies at the foot of the Trans-Ili Alatau, and Medeu, Shymbulak and Big Almaty Lake are a short drive away.
Mornings and evenings the main avenues are jammed, and many people book straight from the car or the bus.
At weekends people head for the mountains and their dachas, so convenient Saturday slots are usually gone by midweek.
In Almaty new residential complexes sit next to private houses in the foothills and on the outskirts, and a plumber’s requests differ completely: in a flat it is a leak into the flat below, in a house the pump or the water heater. The agent asks straight away which kind of home it is and collects the right details.
Rush hour can eat half of a plumber’s working day, so the agent takes the exact address and a landmark in the chat. With those, visits are easier to group by district.
Areas and landmarks customers mention
Bostandyk District, Samal-2, Orbita-1, Koktem-1, Aksai-4, Mamyr-4, the Green Bazaar, Kok-Tobe
- Where
- city of national significance
- Population
- over 2 million
- Customer languages
- Russian, Kazakh, English
- Where they write
- WhatsApp and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Customers write in Kazakh. Will the agent reply?
Yes. The agent writes in Kazakh, Russian and English and replies in the language the customer chose. If someone starts in Russian and carries on in Kazakh, the agent follows.
How does the agent handle an emergency?
It recognises one from the customer’s words: leaking into the flat below, a split pipe, water that will not shut off. Such a request does not wait for a free slot: the plumber gets it at once, day or night, with the address and photos.
Does the agent quote a repair price?
No, the plumber prices the repair after looking at it. The agent says what the call-out costs and makes it clear that the rest will be settled on site.
Where can we see the requests?
In your CRM, or in the built-in Solwees CRM if you have none. Each request has the address, photos, a description and the chat, and the visit sits in the plumber’s schedule.
Does the agent take requests from houses with a borehole?
Yes. It asks what exactly is not working (the pump, the control unit, the pipes in the yard), asks for a photo and the address with a landmark and books the plumber on a free day.
How many chats can the agent handle at once?
As many as come in. In the evening dozens of customers write in Almaty at once, and each gets an answer straight away rather than waiting in a queue. If a person is needed, the agent hands the chat over with its history.
How do we get started?
Sign up and connect your work WhatsApp number. The first week is free, no card needed, and the agent starts answering customers the same day.
Put the agent to work in Almaty
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.