AI receptionist for plumbers in Kaskelen
While a plumber in Kaskelen is replacing pipes for one customer, another writes about a water heater and a third about a blockage. The agent answers them all at once: it collects addresses and photos, books free days and tells the plumber straight away about anything that cannot wait.
Hello! The pump in the borehole switches on, but no water comes through. When can you come?
Hello! Please send a photo of the pump or its control unit and your address. And since when has it been like this?
Since last night. Photo sent, the address is a house, 7 Baitursynov Street.
Thank you, I’ve passed the photo to the plumber. The call-out starts at 3,000 tenge, and he will price the work on site. Baurzhan can come tomorrow at 10:00 or 14:00.
10:00 would be better.
Booked: tomorrow at 10:00 with Baurzhan. I’ll send a reminder this evening, and he will call when he is close.
When customers write in Kaskelen
In Kaskelen nearly everyone lives in a private house, so plumbers get their own kind of request: pumps, boreholes, water heaters, pipes in the yard. Many owners work in Almaty during the day, so they write early in the morning and late in the evening.
Busiest hours: 06:00 to 08:00 and 20:00 to 23:00
Before work: the bath drains slowly. The agent books a plumber for the evening, when someone will be home.
Morning, a café manager writes: the kitchen mixer tap is leaking. The agent books the plumber before opening time.
The borehole pump hums but no water comes. The agent asks for a photo of the control unit and books a plumber for tomorrow.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Пәтердегі негізгі кранды жабыңызшы. Шебер жолға шықты, мекенжайыңыз бен суреттерді оған жібердім.
Перекройте, пожалуйста, главный кран в квартире. Мастер уже выехал, адрес и фото я ему отправила.
What the agent takes off your hands
Water off first
Words like “leaking into the flat below”, “burst” or “the pipe has split” tell the agent it is an emergency: it asks for the main valve to be closed and calls the on-call plumber that same minute. Everything else goes into the schedule without a rush.
Collects the address, photos and details
Asks what is leaking and where, since when, whether it is a flat or a private house, and asks for a photo. In a block of flats it takes the floor and flat number, in a street of houses a landmark. The plumber arrives with the right parts.
Books and reminds
Offers your plumbers’ free time, books the visit, confirms it and sends a reminder the day before. Moving or cancelling happens in the same chat, and the slot is freed for another customer at once.
The call-out price, no promises
Asked about price, it answers with the call-out charge from your list. What the job itself costs is up to the plumber once he sees the pipes, and the customer knows this before the visit.
Knows private houses
Asks whether the house has its own borehole or pump and where the pipes run. If the house is out of town, the agent books the visit on the days you keep for such trips.
Kaskelen: local context
The centre of Karasay District in the foothills of the Trans-Ili Alatau, on the Kaskelen river, just west of Almaty.
The town grew from a post station and the Cossack stanitsa of Lyubavinskaya, and today it has a large university campus.
Many residents work in Almaty and leave early in the morning, then look for services close to home when they get back in the evening.
The old dacha settlements inside the town are turning into streets of private houses, and newcomers often need plumbers and electricians.
Directions to a house in Kaskelen are often given by landmarks rather than numbers. The agent asks for both the address and a landmark and for a photo of the pump or water heater, so a plumber coming from Almaty arrives without phoning on the way.
Areas and landmarks customers mention
Abylai Khan Avenue, the Central Park, the Kaskelen river
- Where
- Almaty Region
- Population
- over 85,000
- Customer languages
- Kazakh, Russian
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Customers write in Kazakh. Will the agent reply?
Yes. The agent writes in Kazakh, Russian and English and replies in the language the customer chose. If someone starts in Russian and carries on in Kazakh, the agent follows.
How does the agent handle an emergency?
It recognises one from the customer’s words: leaking into the flat below, a split pipe, water that will not shut off. Such a request does not wait for a free slot: the plumber gets it at once, day or night, with the address and photos.
Does the agent quote a repair price?
No, the plumber prices the repair after looking at it. The agent says what the call-out costs and makes it clear that the rest will be settled on site.
Where can we see the requests?
Wherever you keep customers now, or in the built-in Solwees CRM. The plumber opens a request and sees everything: what happened, where to go and when he is expected.
Does the agent take requests from houses with a borehole?
Yes. It asks what exactly is not working (the pump, the control unit, the pipes in the yard), asks for a photo and the address with a landmark and books the plumber on a free day.
How do we get started?
Sign up and connect your work WhatsApp number. The first week is free, no card needed, and the agent starts answering customers the same day.
Put the agent to work in Kaskelen
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.