AI receptionist for plumbers in Astana
In winter people in Astana write to plumbers about frozen pipes in private houses, and all year round about leaks and blockages in flats. The agent runs these requests without a dispatcher: it collects the details and photos, books the visit and reminds the customer beforehand.
Good morning! There’s no water in the house, looks like a pipe froze overnight. It’s minus 32 outside.
Good morning! Please don’t try to thaw the pipe with an open flame. Where does it run: inside the house, under the floor or across the yard? And send the address, please.
Across the yard, from the well to the house. Address: a house, 46 Seifullin Street.
Thank you. Today Askhat is free at 11:00 or 15:00. The call-out starts at 5,000 tenge, and he will price the work once he sees the pipe. Which time suits you?
11:00, the sooner the better.
Booked: today at 11:00 with Askhat. If anything starts leaking before he arrives, shut off the water and write here.
When customers write in Astana
In Astana there are many tall blocks, where a leak soon becomes a shared problem as the water reaches the floor below. These messages arrive at any hour, most often in the evening. In winter private houses on the outskirts join in, where pipes freeze in a hard frost.
Busiest hours: 07:00 to 09:00 and 18:00 to 23:00
No water in the house: a pipe in the yard froze overnight. The agent asks for no open flame near it and books the earliest slot.
Morning, a café manager writes: the kitchen mixer tap is leaking. The agent books the plumber before opening time.
In autumn, a request to insulate the pipes in the yard before the cold. The agent finds a free day this week.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Пәтердегі негізгі кранды жабыңызшы. Шебер жолға шықты, мекенжайыңыз бен суреттерді оған жібердім.
Перекройте, пожалуйста, главный кран в квартире. Мастер уже выехал, адрес и фото я ему отправила.
What the agent takes off your hands
Water off first
Words like “leaking into the flat below”, “burst” or “the pipe has split” tell the agent it is an emergency: it asks for the main valve to be closed and calls the on-call plumber that same minute. Everything else goes into the schedule without a rush.
Collects the address, photos and details
From a photo the plumber can tell in advance which fittings, hoses or trap he will need, so the agent asks for a picture in every request. The address, the floor or a landmark and the customer’s description go in too.
Books and reminds
Sees your plumbers’ schedule and never books two visits into one slot. The request with photos and the chat is saved in your CRM or the built-in Solwees CRM, and the customer gets a confirmation and a reminder.
The call-out price, no promises
Asked about price, it answers with the call-out charge from your list. What the job itself costs is up to the plumber once he sees the pipes, and the customer knows this before the visit.
Knows private houses
Asks whether the house has its own borehole or pump and where the pipes run. If the house is out of town, the agent books the visit on the days you keep for such trips.
Astana: local context
The capital of Kazakhstan on the Yesil river, which splits the city into the old Right Bank and the new Left Bank, home to Baiterek and the government buildings.
Since the capital moved here the city has spread out, and the Left Bank has been built almost from scratch: ministries, boulevards, residential complexes.
The city is full of ministries and offices, and people sort out personal errands in the lunch break or straight after work.
In winter the frost and wind cut every walk short, so people agree an exact time to avoid waiting outside.
In Astana the heating season runs from mid-October to mid-April, and in a hard frost pipes freeze in private houses on the outskirts. Flats in new complexes have a different problem: a leak goes straight to the neighbours below. The agent knows the difference and passes urgent cases to the on-call plumber.
Areas and landmarks customers mention
the Left Bank, the Right Bank, Mangilik El Avenue, Turan Avenue, Respublika Avenue, Kenesary Street, Koktal, Baiterek
- Where
- the capital
- Population
- over 1.5 million
- Customer languages
- Kazakh, Russian, English
- Where they write
- WhatsApp and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Customers write in Kazakh. Will the agent reply?
Yes, the reply comes in the language of the message: the agent works in Kazakh, Russian and English. Mixed messages, half in Russian and half in Kazakh, are no problem either.
How does the agent handle an emergency?
First it asks for the water to be shut off at the main valve, then takes the address, the floor or a landmark and passes the request to the on-call plumber that same minute. It gives no other repair advice.
Does the agent quote a repair price?
No, the plumber prices the repair after looking at it. The agent says what the call-out costs and makes it clear that the rest will be settled on site.
Where can we see the requests?
In your CRM, or in the built-in Solwees CRM if you have none. Each request has the address, photos, a description and the chat, and the visit sits in the plumber’s schedule.
What does the agent say if the water goes off in a frost?
It asks the customer not to thaw pipes with an open flame, takes the address and a description and books the earliest slot. If something is already leaking, it first asks for the water to be shut off.
Does the agent answer late in the evening and at weekends?
Yes. In Astana many people write after work and at weekends, when offices are closed. The agent answers at any hour and books call-outs against your technicians’ schedule, and in the morning your team sees every new job.
How do we get started?
Connect WhatsApp, put the call-out and your main jobs in the price list and add the plumbers’ schedule. 7 days free, no card: in that time the agent answers your real customers.
Put the agent to work in Astana
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.