AI receptionist for plumbers in Shchuchinsk
In Shchuchinsk people find a plumber through their neighbours and write to his personal WhatsApp whenever they like. The agent takes those messages over: it books routine jobs, sends a reminder the day before and only interrupts the plumber when something is leaking badly.
Good morning! There’s no water in the house, looks like a pipe froze overnight. It’s minus 32 outside.
Good morning! Please don’t try to thaw the pipe with an open flame. Where does it run: inside the house, under the floor or across the yard? And send the address, please.
Across the yard, from the well to the house. Address: a house, 46 Zhambyl Street.
Thank you. Today Yerlan is free at 11:00 or 15:00. The call-out starts at 3,000 tenge, and he will price the work once he sees the pipe. Which time suits you?
11:00, the sooner the better.
Booked: today at 11:00 with Yerlan. If anything starts leaking before he arrives, shut off the water and write here.
When customers write in Shchuchinsk
Early in the morning people in Shchuchinsk write that something started leaking overnight, in the evening that a drain is blocked or a tap drips. During the day the plumber is out on jobs, and without the agent these messages would wait until night.
Busiest hours: 07:00 to 09:00 and 17:00 to 21:00
No water in the house: a pipe in the yard froze overnight. The agent asks for no open flame near it and books the earliest slot.
Before work: the bath drains slowly. The agent books a plumber for the evening, when someone will be home.
Lunchtime, after a renovation: how much to fit a toilet and a basin? The agent quotes “from” prices from your list and offers some days.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Пәтердегі негізгі кранды жабыңызшы. Шебер жолға шықты, мекенжайыңыз бен суреттерді оған жібердім.
Перекройте, пожалуйста, главный кран в квартире. Мастер уже выехал, адрес и фото я ему отправила.
What the agent takes off your hands
Water off first
Words like “leaking into the flat below”, “burst” or “the pipe has split” tell the agent it is an emergency: it asks for the main valve to be closed and calls the on-call plumber that same minute. Everything else goes into the schedule without a rush.
Collects the address, photos and details
Asks what is leaking and where, since when, whether it is a flat or a private house, and asks for a photo. In a block of flats it takes the floor and flat number, in a street of houses a landmark. The plumber arrives with the right parts.
Books and reminds
Offers your plumbers’ free time, books the visit, confirms it and sends a reminder the day before. Moving or cancelling happens in the same chat, and the slot is freed for another customer at once.
The call-out price, no promises
Asked about price, it answers with the call-out charge from your list. What the job itself costs is up to the plumber once he sees the pipes, and the customer knows this before the visit.
Knows private houses
In a private house requests are about the pump, the borehole, the water heater or pipes in the yard. The agent finds out what exactly, where it is and how to get there, so the plumber wastes no time looking.
Shchuchinsk: local context
The centre of Burabay District on the shore of Lake Shchuchye, in the Shchuchinsk-Borovoe resort area.
The pine forests and lakes of Burabay National Park surround it, and the town has a national ski centre with ski jumps and a biathlon stadium.
On hot summer weekends holidaymakers pour in from Astana, the road to Borovoe jams, and places are booked well ahead.
In winter people come for the skiing, but for most of the year local businesses work with their regulars from the town and the district.
In Shchuchinsk and in the villages around Burabay there are many guesthouses and cottages let for weekends. When the guests have no hot water, the owner writes to the plumber on a Friday evening, and the agent books the earliest slot.
Areas and landmarks customers mention
Lake Shchuchye, Kapai, Privokzalny, Burabay
- Where
- Akmola Region
- Population
- over 45,000
- Customer languages
- Russian, Kazakh
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Customers write in Kazakh. Will the agent reply?
Yes. The agent writes in Kazakh, Russian and English and replies in the language the customer chose. If someone starts in Russian and carries on in Kazakh, the agent follows.
How does the agent handle an emergency?
First it asks for the water to be shut off at the main valve, then takes the address, the floor or a landmark and passes the request to the on-call plumber that same minute. It gives no other repair advice.
Does the agent quote a repair price?
No, the plumber prices the repair after looking at it. The agent says what the call-out costs and makes it clear that the rest will be settled on site.
Where can we see the requests?
Wherever you keep customers now, or in the built-in Solwees CRM. The plumber opens a request and sees everything: what happened, where to go and when he is expected.
What does the agent say if the water goes off in a frost?
It asks the customer not to thaw pipes with an open flame, takes the address and a description and books the earliest slot. If something is already leaking, it first asks for the water to be shut off.
How do we get started?
Connect WhatsApp, put the call-out and your main jobs in the price list and add the plumbers’ schedule. 7 days free, no card: in that time the agent answers your real customers.
Put the agent to work in Shchuchinsk
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.