AI receptionist for plumbers in Fergana
When the pressure drops in a private house in Fergana or the sink starts leaking, the owner writes to a plumber on Telegram, usually by voice. The agent answers at once: it understands the message, asks for a photo and a landmark, quotes the call-out price and books the plumber.
Voice message, 0:19
Hello! I’ve listened to your message: a pipe under the bath is leaking and the neighbours downstairs have already come up. If you can, please close the main water valve to the flat and send a photo of where it is leaking.
Closed it. Photo sent. 12 Mustaqillik Street, flat 8, second floor.
Thank you, I’ve added the photo to your request. A leak into the flat below can’t wait, so I’ve passed it to the on-call plumber. Bekzod will message you here and say what time he’ll be there.
OK. How much is the call-out?
The call-out starts at 80,000 sum, and the plumber will price the work on site once he sees what is wrong. If it gets worse, write here at any time.
When customers write in Fergana
In the morning, before work, people send a photo of the puddle under the sink; in the evening they write that the water will not drain after the guests have gone. Daytime is quieter: questions about the price of a new toilet or a water heater. The agent answers all of it and makes sure nothing urgent gets lost among the routine.
Busiest hours: 07:00 to 10:00 and 18:00 to 22:00
Morning, a puddle in the kitchen: the flexible hose under the sink is leaking. The agent asks for a photo and books a plumber for the evening, when the owners are back.
At lunch: how much to connect a water heater, and when is a plumber free? The agent answers from your price list.
Evening, and the neighbours from downstairs are at the door: water is dripping from their ceiling. The customer sends a voice message; the agent asks them to shut off the water and passes the request straight to the on-call plumber.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Dilbar! Usta bugun soat 20:00 da keladi. U yetib kelguncha, iltimos, suvni ochmang.
Дилбар, здравствуйте! Мастер будет у вас сегодня в 20:00. Пока он не приехал, пожалуйста, не открывайте воду.
What the agent takes off your hands
Finds out how urgent it is first
The first thing the agent asks is whether it is leaking right now and where the water is going. If it is going into the flat below, it asks the customer to close the main valve and calls the on-call plumber straight away. Everything else, from a cistern to a new water heater, gets booked into free time.
Understands voice messages and photos
On Telegram it is easier to record a voice message than to type, and the agent is ready for that: it understands the message, replies in text and asks only for what is missing, such as the flat number or a landmark.
Books and reminds
Offers times when the plumber is free and puts the job in his schedule, so customers never overlap. The request with the address and photos is saved in your CRM or the built-in Solwees CRM, and the day before, the customer gets a reminder.
“From” prices only
What a repair will cost only becomes clear on site, and the agent tells the customer so. In advance it quotes only what is in your price list, as a “from” price.
Asks for a landmark
In the private-house districts a house number does not always help, so the agent asks for a landmark: a mosque, a school, the shop on the corner. The plumber drives out with clear directions and does not have to call the customer from the road.
Fergana: local context
The centre of Fergana Region, founded under the Russian Empire as New Margelan and renamed Fergana in Soviet times.
A city of wide tree-lined streets and one of the country’s oil-refining centres.
Fergana is green and unhurried: by day life hides in the shade of the trees, and in the evening townspeople stroll through the parks and along the pedestrian Mustaqillik Street.
Margilan is right next door, and many live in one town and work or study in the other.
In Fergana, when the pressure is not enough for the upper floor or the summer kitchen, people fit a pump and a tank. The agent books that work for the morning, before the heat, and checks in advance the size of the tank and where it will stand.
Areas and landmarks customers mention
Al-Farghani Park, Kirgili, Mustaqillik Street, Kuvasay Street
- Where
- Fergana Region
- Population
- over 300,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes, in Uzbek and in Russian, and in English when needed. The agent takes the language from the customer’s message, so nobody has to choose it.
Can a customer just send a voice message?
Yes, it is even quicker. The agent understands the voice message, replies in text and puts a short summary in the request, so the plumber does not have to listen to the recording himself.
What does the agent do if water is going through to the neighbours?
First the agent helps stop the water: it asks the customer to close the main valve to the flat. Then it gets the floor and flat number, attaches the photos and passes the request to the on-call plumber, telling the customer the plumber already knows and will call back.
Will the agent tell customers what the repair will cost?
In advance the agent quotes only what is in your price list, and always as a “from” price. The total depends on what the plumber finds on site, and the agent explains exactly that to the customer.
Where are requests saved?
Wherever you already keep your customers. If you have no such system, everything is stored in the built-in Solwees CRM, and the visits show up in your plumbers’ calendar.
Our plumber also covers nearby towns in the valley. Can the agent handle that?
Yes. The agent asks which town and mahalla the customer is in and offers a time when the plumber will be out that way. If water is going through to the neighbours anywhere, the request goes to the plumber at once, wherever it comes from.
How do I get started?
Connect Telegram, and WhatsApp if you like, and upload your price list. The first 7 days are free, no card is needed, and the agent starts answering customers the same day.
Put the agent to work in Fergana
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.