AI receptionist for real estate agencies in Almaty
An enquiry in Almaty goes cold fast: someone writes about a listing to three agencies at once and goes to view with whoever answers first. The agent replies at once, finds out the budget, area, number of rooms and timing, and books a viewing with your realtor.
Hello! Our son has got into university, and we’re looking for a flat near it for him from September. We live out in the district ourselves and can only come at weekends.
Hello, and congratulations! What monthly budget do you have in mind, and will your son live on his own?
On his own, up to 280,000 tenge a month.
There are two one-room flats 10-15 minutes from the university, at 220,000 and 260,000 tenge a month. Our realtor Askhat can show you both on Saturday from 10:00, and if you can’t make the trip, he’ll do the viewing by video call. Which would you prefer?
We’ll come on Saturday.
You’re booked for Saturday at 10:00 to view both flats. Askhat will call on Friday to ask where you’re driving from, so he can start with the nearer one.
When customers write in Almaty
Most enquiries come in the evening and on Sundays, when there is time to scroll through listings. During the day people write briefly, “still available?”, and in the evening in detail, with the budget, area and moving date. Such a client won’t wait until morning for an answer: they have five other listings open.
Busiest hours: 10:00 to 13:00 and 19:00 to 23:00
On the way to work: “how many floors does the building have, is there a lift?” The agent answers from the property description.
Afternoon messages from another town: “I’m coming on Saturday, can you show me three flats in one day?” The agent lines the viewings up back to back.
After a family council: “let’s view it on Sunday”. The agent offers the realtor’s free times and books.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Пәтерді сенбі күні сағат 11:00-де көруге болады. Сізге бұл уақыт ыңғайлы ма?
Здравствуйте! Квартиру можно посмотреть в субботу в 11:00. Вам удобно это время?
What the agent takes off your hands
Answers about your properties
Knows everything you have entered for each property: price, floor area, floor, condition, year built, paperwork, and for rentals the deposit, utilities and the owner’s rules. If nothing on your list fits, the agent doesn’t go looking on other websites: it takes the request for a realtor.
Qualifies the client
Asks one question at a time rather than firing off a form: first what the client is after, then the area and budget, then the timing. The conversation stays natural, and the realtor’s lead ends up with everything needed to pick options.
Books viewings
If a client is running late or can’t come, they write in the same chat, and the agent warns the realtor at once and offers a new time. Your realtor isn’t left waiting at a locked door.
Hands the client to a realtor
The agent knows where its job ends: at questions about deposits, contracts and document checks. From there the realtor takes over, and the agent passes on the whole conversation so nobody starts from scratch.
Takes requests from owners
It isn’t only buyers who write to an agency. The agent asks an owner the first questions: what the property is, where, how big, whether the papers are ready, when it can be shown, and passes the lead to a realtor for a valuation.
Almaty: local context
The largest city and main business centre of Kazakhstan; it was the capital until the government moved to Astana and is still called the southern capital.
The city lies at the foot of the Trans-Ili Alatau, and Medeu, Shymbulak and Big Almaty Lake are a short drive away.
Mornings and evenings the main avenues are jammed, and many people book straight from the car or the bus.
At weekends people head for the mountains and their dachas, so convenient Saturday slots are usually gone by midweek.
In Almaty buyers ask things people elsewhere think about less: the building’s seismic resistance, the year it was built, whether there is parking. The agent answers from each property’s details, and if the information is missing, passes the question to a realtor.
Areas and landmarks customers mention
Bostandyk District, Samal-2, Orbita-1, Koktem-1, Aksai-4, Mamyr-4, the Green Bazaar, Kok-Tobe
- Where
- city of national significance
- Population
- over 2 million
- Customer languages
- Russian, Kazakh, English
- Where they write
- WhatsApp, Instagram and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. The agent answers in Kazakh, Russian or English, in the client’s own language, and doesn’t switch without a reason. Prices, the address and the viewing time reach the client in their language.
Does the agent search listing websites?
No. There is one source: the properties your agency has uploaded. So the agent won’t offer someone else’s listing or quote a stale price from a website, and a request with nothing to match goes to a realtor.
Can the agent negotiate the price with a client?
No: bargaining depends on the seller and the situation. The agent tells the client the realtor will answer about the price, passes the question on and offers a time to talk or to meet at a viewing.
Where will my realtor see the lead?
In your CRM if it is connected, or in the built-in CRM if not. Each lead shows the essentials at a glance: buying or renting, budget, area, rooms, timing and the whole chat with the client.
How many chats can the agent handle at once?
As many as come in. In the evening dozens of customers write in Almaty at once, and each gets an answer straight away rather than waiting in a queue. If a person is needed, the agent hands the chat over with its history.
Does it work for a developer with a sales office?
Yes. For new buildings the agent is most useful in the evening and at weekends, when the sales office is closed but questions keep coming from your Instagram ads. It answers from your terms and sets up a meeting for the next working day.
Put the agent to work in Almaty
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.