AI receptionist for real estate agencies in Konaev
In Konaev homes are often sold by people moving to Almaty or Astana and bought by young families and local workers. The agent handles both sides: it takes sellers’ requests and answers buyers about the properties on your list.
Hello! I need a one-room flat long term, furnished. Moving in from the 1st, budget up to 120,000 tenge a month.
Hello! There is a one-room flat with furniture and appliances for 100,000 tenge a month, utilities extra, and a deposit of one month’s rent. Who will be living there, and are there any pets?
Just me, and I work from home, so the internet matters. No pets.
The flat has fibre internet, according to its description. Our realtor Arman can show it to you tomorrow at 19:00 or on Saturday at 11:00. Which is better for you?
Tomorrow at 19:00.
You’re booked for tomorrow at 19:00. Arman will call in the morning to confirm the viewing and send the address.
When customers write in Konaev
Mornings are quiet, by lunchtime questions about price and documents appear, and in the evening, with the family at home, people decide whether to go and view. In summer there are more questions: families try to move before 1 September.
Busiest hours: 09:00 to 12:00 and 18:00 to 21:00
Owners write who want to put a flat on the market. The agent asks the first questions and passes the lead to a realtor.
In the afternoon people ask whether there is a nursery and a bus stop near the building. The agent answers if the description says so, and otherwise checks with a realtor.
Late in the evening people ask for a few more options “to think over tomorrow”. The agent sends properties from your list that fit the budget and area.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үй әлі сатылып жатыр. Ертең сағат 18:00-де көрсете аламыз. Сізді жазып қояйын ба?
Здравствуйте! Дом ещё продаётся. Показать его можем завтра в 18:00, записать вас?
What the agent takes off your hands
Answers about your properties
Knows everything you have entered for each property: price, floor area, floor, condition, year built, paperwork, and for rentals the deposit, utilities and the owner’s rules. If nothing on your list fits, the agent doesn’t go looking on other websites: it takes the request for a realtor.
Qualifies the client
Asks one question at a time rather than firing off a form: first what the client is after, then the area and budget, then the timing. The conversation stays natural, and the realtor’s lead ends up with everything needed to pick options.
Books viewings
Groups viewings on a day that suits the client, back to back where possible, and saves each one in the CRM with the lead. The realtor sees where they are going and whom they are meeting, and the client gets a reminder with the time.
Hands the client to a realtor
When the conversation gets to price or the client is ready to go and see, the agent brings in a realtor. The lead stays in your CRM with the chat history, so your colleague doesn’t have to ask again what the client has already said.
Takes requests from owners
It isn’t only buyers who write to an agency. The agent asks an owner the first questions: what the property is, where, how big, whether the papers are ready, when it can be shown, and passes the lead to a realtor for a valuation.
Konaev: local context
The centre of Almaty Region on the Ili river, on the shore of the Kapshagay Reservoir.
The town grew with the Kapshagay hydroelectric station, was once called Kapshagay and took its new name in honour of Dinmukhamed Kunaev.
On summer weekends the town fills with people from Almaty heading for the reservoir beaches, while on weekdays it runs on the work of the regional offices.
Some residents commute to Almaty along the highway, so it suits them to write about a booking on the road, early in the morning or in the evening.
In Konaev people from Almaty look at homes too: some want a house by the reservoir for the summer, others a flat cheaper than in Almaty while they keep working there. The agent asks what the purchase is for and books a viewing at the weekend.
Areas and landmarks customers mention
the Kapshagay Reservoir, 4th Microdistrict, Kunaev Avenue, the hydro dam
- Where
- Almaty Region
- Population
- over 55,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. If a client starts in Kazakh, the whole conversation stays in Kazakh, and if they move to Russian, the agent moves too.
Does the agent search listing websites?
No. There is one source: the properties your agency has uploaded. So the agent won’t offer someone else’s listing or quote a stale price from a website, and a request with nothing to match goes to a realtor.
Can the agent negotiate the price with a client?
No: bargaining depends on the seller and the situation. The agent tells the client the realtor will answer about the price, passes the question on and offers a time to talk or to meet at a viewing.
Where will my realtor see the lead?
In your CRM if it is connected, or in the built-in CRM if not. Each lead shows the essentials at a glance: buying or renting, budget, area, rooms, timing and the whole chat with the client.
Will the agent answer guests from other towns and countries?
Yes. It answers in Kazakh, Russian and English, in the guest’s language. In high season in Konaev it keeps every chat going while you look after the guests in front of you.
Does it work for a developer with a sales office?
Yes. The agent answers about construction phases, layouts, the price per square metre and instalments from your data, and books buyers into the sales office. Your manager gets a client who already knows the price and has picked a layout.
Put the agent to work in Konaev
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.