AI receptionist for real estate agencies in Astana
In Astana developers and agencies get questions about new buildings around the clock: completion dates, layouts, instalments, mortgages. The agent answers from your data and books buyers who are ready to see a flat or visit the sales office.
Good evening! We’re looking for a three-room flat, we have two children and need a school nearby. Budget up to 55 million tenge. Ideally the Left Bank.
Good evening! There are two options: 78 m² for 51.9 million tenge, with a school right in the courtyard, and 84 m² for 54.5 million tenge, five minutes’ walk from a school. Are you buying with a mortgage or your own funds? And when are you planning to move?
The mortgage is already approved, and we’d like to move by September. Could we see them on Sunday?
Yes. On Sunday our realtor Yerzhan can show you both flats one after the other, starting at 12:30 or 16:00. Which suits you?
12:30, please.
You’re booked for Sunday at 12:30 to view both flats. I’ve passed the request with all the details to the realtor, and Yerzhan will send the location of the first building the day before.
When customers write in Astana
Most enquiries come in the evening and on Sundays, when there is time to scroll through listings. During the day people write briefly, “still available?”, and in the evening in detail, with the budget, area and moving date. Such a client won’t wait until morning for an answer: they have five other listings open.
Busiest hours: 10:00 to 13:00 and 19:00 to 23:00
Owners write who want to put a flat on the market. The agent asks the first questions and passes the lead to a realtor.
Afternoon messages from another town: “I’m coming on Saturday, can you show me three flats in one day?” The agent lines the viewings up back to back.
After a family council: “let’s view it on Sunday”. The agent offers the realtor’s free times and books.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Пәтерді сенбі күні сағат 11:00-де көруге болады. Сізге бұл уақыт ыңғайлы ма?
Здравствуйте! Квартиру можно посмотреть в субботу в 11:00. Вам удобно это время?
What the agent takes off your hands
Answers about your properties
Answers the questions that usually eat half a realtor’s day: is there a lift and parking, what condition is it in, is the building finished, can it be bought with a mortgage. Everything strictly from the data you uploaded, with no guesswork.
Qualifies the client
Finds out how ready the client is: is the mortgage approved, are they selling their own home, by what date do they need to move. So your realtor sees at once whom to take to a viewing this week and whom to send a selection for now.
Books viewings
Offers times when your realtor is free and books the client in for a viewing. The day before, the agent sends a reminder, and if the client can’t make it, it moves the viewing in the same chat.
Hands the client to a realtor
When the conversation gets to price or the client is ready to go and see, the agent brings in a realtor. The lead stays in your CRM with the chat history, so your colleague doesn’t have to ask again what the client has already said.
Takes requests from owners
It isn’t only buyers who write to an agency. The agent asks an owner the first questions: what the property is, where, how big, whether the papers are ready, when it can be shown, and passes the lead to a realtor for a valuation.
Astana: local context
The capital of Kazakhstan on the Yesil river, which splits the city into the old Right Bank and the new Left Bank, home to Baiterek and the government buildings.
Since the capital moved here the city has spread out, and the Left Bank has been built almost from scratch: ministries, boulevards, residential complexes.
The city is full of ministries and offices, and people sort out personal errands in the lunch break or straight after work.
In winter the frost and wind cut every walk short, so people agree an exact time to avoid waiting outside.
In Astana a lot is being built, and buyers choose between the Left Bank with its new residential complexes and the long-settled Right Bank. The agent answers about completion dates, heating and parking from your data and books a viewing or a sales-office visit.
Areas and landmarks customers mention
the Left Bank, the Right Bank, Mangilik El Avenue, Turan Avenue, Respublika Avenue, Kenesary Street, Koktal, Baiterek
- Where
- the capital
- Population
- over 1.5 million
- Customer languages
- Kazakh, Russian, English
- Where they write
- WhatsApp, Instagram and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. The agent answers in Kazakh, Russian or English, in the client’s own language, and doesn’t switch without a reason. Prices, the address and the viewing time reach the client in their language.
Does the agent search listing websites?
No. There is one source: the properties your agency has uploaded. So the agent won’t offer someone else’s listing or quote a stale price from a website, and a request with nothing to match goes to a realtor.
Can the agent negotiate the price with a client?
No: bargaining depends on the seller and the situation. The agent tells the client the realtor will answer about the price, passes the question on and offers a time to talk or to meet at a viewing.
Where will my realtor see the lead?
Wherever your realtors work: the connected CRM or the built-in one. The agent fills in the lead itself, so nobody has to copy the budget and area over from the messenger.
Does the agent answer late in the evening and at weekends?
Yes. In Astana many people write after work and at weekends, when offices are closed. The agent answers at any hour and books viewings against your staff’s diary, and in the morning your team sees every new enquiry.
Does it work for a developer with a sales office?
Yes. Enter the layouts, number of floors, prices and instalment terms for each phase, and the agent takes a buyer from the first question to a visit to your show flat or sales office, where your manager meets them.
Put the agent to work in Astana
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.