AI receptionist for real estate agencies in Ekibastuz
In Ekibastuz people write about listings on WhatsApp, often in the evening and at weekends. The agent answers for your manager: confirms the property is still available, checks the budget and payment method and books a viewing.
Hello! I saw your listing for a house with a plot. Is it still for sale? What are the heating and water like?
Hello! Yes, it’s still for sale: 120 m² on a 800 m² plot, priced at 34 million tenge. Gas heating with its own boiler, water from a borehole, and a water heater in the house. Would you be buying with your own funds or a mortgage?
Our own money, and we’re also selling our flat. Could we see it on Saturday during the day, while it’s light?
Yes, our realtor Yerlan is free on Saturday at 12:00. Shall I book you in? And are you selling the flat yourselves, or would you like help with the sale?
Please book it. We’d like help with the sale.
You’re booked for Saturday at 12:00 to view the house. I’ve told the realtor you’re selling a flat and want help, and Yerlan will talk it through with you there.
When customers write in Ekibastuz
Most enquiries come in the evening and on Sundays, when there is time to scroll through listings. During the day people write briefly, “still available?”, and in the evening in detail, with the budget, area and moving date. Such a client won’t wait until morning for an answer: they have five other listings open.
Busiest hours: 10:00 to 12:00 and 18:00 to 22:00
The first messages before the working day: “is the fifth-floor flat still free?” The agent checks your list and answers.
Lunchtime questions about mortgages, instalments and the down payment. The agent promises nothing on bank terms and passes the question to a realtor.
Late in the evening owners write that they want to let a flat from the 1st. The agent gathers the property details for a realtor.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үй әлі сатылып жатыр. Ертең сағат 18:00-де көрсете аламыз. Сізді жазып қояйын ба?
Здравствуйте! Дом ещё продаётся. Показать его можем завтра в 18:00, записать вас?
What the agent takes off your hands
Answers about your properties
Answers the questions that usually eat half a realtor’s day: is there a lift and parking, what condition is it in, is the building finished, can it be bought with a mortgage. Everything strictly from the data you uploaded, with no guesswork.
Qualifies the client
Asks the essentials: buy or rent, budget, area, number of rooms, when they need to move in and how they will pay: own funds, a mortgage or instalments. Your realtor gets a ready brief instead of “call me back”.
Books viewings
Offers times when your realtor is free and books the client in for a viewing. The day before, the agent sends a reminder, and if the client can’t make it, it moves the viewing in the same chat.
Hands the client to a realtor
The agent knows where its job ends: at questions about deposits, contracts and document checks. From there the realtor takes over, and the agent passes on the whole conversation so nobody starts from scratch.
Takes requests from owners
It isn’t only buyers who write to an agency. The agent asks an owner the first questions: what the property is, where, how big, whether the papers are ready, when it can be shown, and passes the lead to a realtor for a valuation.
Ekibastuz: local context
A town of coal miners and power engineers in Pavlodar Region, at the heart of the Ekibastuz coal basin.
Huge open-pit coal mines and power stations surround the town, and one of them has the tallest chimney in the world.
The pits and power stations run around the clock, so there is always someone going on shift or coming off it.
For big purchases and rarer specialists people go to Pavlodar, but haircuts, manicures and repairs they are used to finding in town.
In Ekibastuz flats are often sold with furniture and appliances because the owners are moving away. Buyers ask what stays in the flat, and the agent answers from the property description and checks the list of items with a realtor.
Areas and landmarks customers mention
Mashkhur Zhusup Street, Kunaev Avenue, Solnechny, the Bogatyr pit
- Where
- Pavlodar Region
- Population
- over 120,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. A client doesn’t need to switch to Russian for your agency: the agent answers in Kazakh, Russian or English and passes the whole chat to the realtor.
Does the agent search listing websites?
No, it works from your own list. That way clients only hear about properties you actually handle. If nothing fits, the agent writes up the request and passes it to a realtor.
Can the agent negotiate the price with a client?
No: bargaining depends on the seller and the situation. The agent tells the client the realtor will answer about the price, passes the question on and offers a time to talk or to meet at a viewing.
Where will my realtor see the lead?
In the CRM where you run your deals, or in the built-in CRM if you have none. The lead appears as soon as the conversation ends, noting what the client needs and when they can view.
Can people book a viewing after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers a viewing time, early mornings and weekends included.
Does it work for a developer with a sales office?
Yes. Enter the layouts, number of floors, prices and instalment terms for each phase, and the agent takes a buyer from the first question to a visit to your show flat or sales office, where your manager meets them.
Put the agent to work in Ekibastuz
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.