AI receptionist for real estate agencies in Pavlodar
In Pavlodar people write about listings on WhatsApp, often in the evening and at weekends. The agent answers for your manager: confirms the property is still available, checks the budget and payment method and books a viewing.
Hello! I need a one-room flat long term, furnished. Moving in from the 1st, budget up to 170,000 tenge a month.
Hello! There is a one-room flat with furniture and appliances for 150,000 tenge a month, utilities extra, and a deposit of one month’s rent. Who will be living there, and are there any pets?
Just me, and I work from home, so the internet matters. No pets.
The flat has fibre internet, according to its description. Our realtor Baurzhan can show it to you tomorrow at 19:00 or on Saturday at 11:00. Which is better for you?
Tomorrow at 19:00.
You’re booked for tomorrow at 19:00. Baurzhan will call in the morning to confirm the viewing and send the address.
When customers write in Pavlodar
In Pavlodar questions about buying come in the evening, once the family has talked the budget over, and questions about renting at any hour: people move for work and need a home urgently. The agent answers both straight away.
Busiest hours: 10:00 to 12:00 and 18:00 to 22:00
Owners write who want to put a flat on the market. The agent asks the first questions and passes the lead to a realtor.
Afternoon messages from another town: “I’m coming on Saturday, can you show me three flats in one day?” The agent lines the viewings up back to back.
After a family council: “let’s view it on Sunday”. The agent offers the realtor’s free times and books.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үй әлі сатылып жатыр. Ертең сағат 18:00-де көрсете аламыз. Сізді жазып қояйын ба?
Здравствуйте! Дом ещё продаётся. Показать его можем завтра в 18:00, записать вас?
What the agent takes off your hands
Answers about your properties
Knows everything you have entered for each property: price, floor area, floor, condition, year built, paperwork, and for rentals the deposit, utilities and the owner’s rules. If nothing on your list fits, the agent doesn’t go looking on other websites: it takes the request for a realtor.
Qualifies the client
Asks the essentials: buy or rent, budget, area, number of rooms, when they need to move in and how they will pay: own funds, a mortgage or instalments. Your realtor gets a ready brief instead of “call me back”.
Books viewings
Groups viewings on a day that suits the client, back to back where possible, and saves each one in the CRM with the lead. The realtor sees where they are going and whom they are meeting, and the client gets a reminder with the time.
Hands the client to a realtor
Bargaining, deposits, document checks and mortgages are not the agent’s to discuss. It hands the client to a colleague with the chat and a short summary: what they want, what they can spend, what they have already seen.
Takes requests from owners
If an owner wants to let a flat, the agent asks about the term, the price, the furniture and whether children or pets are allowed, and saves it all in the lead. The realtor just has to come, look and photograph the place.
Pavlodar: local context
The centre of Pavlodar Region on the right bank of the Irtysh; the city grew from the Koryakovsky outpost, set up to guard salt production.
One of the main industrial cities of the north, with a full aluminium production cycle, an oil refinery and a chemical plant.
On summer evenings people stroll along the Irtysh embankment and swim at Usolka, and for holidays they head to the Bayanaul lakes.
In spring the dacha bus and tram routes open, and until autumn many families spend their weekends on the vegetable plot.
In Pavlodar the heating season runs from mid-October to mid-April, and buyers first ask whether the flat is warm, what the windows are like and when the radiators were replaced. The agent answers from the property description and checks anything missing with a realtor.
Areas and landmarks customers mention
the Irtysh embankment, Usolka, Khimgorodki, Lesozavod, Vtoroy Pavlodar
- Where
- Pavlodar Region
- Population
- over 330,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. A client doesn’t need to switch to Russian for your agency: the agent answers in Kazakh, Russian or English and passes the whole chat to the realtor.
Does the agent search listing websites?
No. The agent answers only about the properties you have uploaded yourself. If nothing on your list fits the client’s request, it saves the request and passes it to a realtor to find options.
Can the agent negotiate the price with a client?
No: bargaining depends on the seller and the situation. The agent tells the client the realtor will answer about the price, passes the question on and offers a time to talk or to meet at a viewing.
Where will my realtor see the lead?
Wherever your realtors work: the connected CRM or the built-in one. The agent fills in the lead itself, so nobody has to copy the budget and area over from the messenger.
Does it work if we have offices across the region?
Yes. Each office gets its own address, hours and staff. The agent asks which area the customer wants and passes the enquiry to the right office.
Does it work for a developer with a sales office?
Yes. For new buildings the agent is most useful in the evening and at weekends, when the sales office is closed but questions keep coming from your Instagram ads. It answers from your terms and sets up a meeting for the next working day.
Put the agent to work in Pavlodar
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.