AI receptionist for real estate agencies in Karaganda
In Karaganda some people want a flat in a new building, others a private house with a plot, others a rental for a year. The agent works out who needs what, asks the right questions and hands your realtor a lead that makes clear at once what to show.
Hello! I need a one-room flat long term, furnished. Moving in from the 1st, budget up to 170,000 tenge a month.
Hello! There is a one-room flat with furniture and appliances for 150,000 tenge a month, utilities extra, and a deposit of one month’s rent. Who will be living there, and are there any pets?
Just me, and I work from home, so the internet matters. No pets.
The flat has fibre internet, according to its description. Our realtor Arman can show it to you tomorrow at 19:00 or on Saturday at 11:00. Which is better for you?
Tomorrow at 19:00.
You’re booked for tomorrow at 19:00. Arman will call in the morning to confirm the viewing and send the address.
When customers write in Karaganda
In Karaganda questions about buying come in the evening, once the family has talked the budget over, and questions about renting at any hour: people move for work and need a home urgently. The agent answers both straight away.
Busiest hours: 10:00 to 12:00 and 18:00 to 22:00
On the way to work: “how many floors does the building have, is there a lift?” The agent answers from the property description.
Lunchtime questions about mortgages, instalments and the down payment. The agent promises nothing on bank terms and passes the question to a realtor.
After a family council: “let’s view it on Sunday”. The agent offers the realtor’s free times and books.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Пәтерді сенбі күні сағат 11:00-де көруге болады. Сізге бұл уақыт ыңғайлы ма?
Здравствуйте! Квартиру можно посмотреть в субботу в 11:00. Вам удобно это время?
What the agent takes off your hands
Answers about your properties
A client asks about a specific property, and the agent answers from its record: what it costs, whether there is a school and a bus stop nearby, whether one can move in straight away. If the record says nothing about it, the agent doesn’t fill in the gaps: it checks with a realtor.
Qualifies the client
Asks the essentials: buy or rent, budget, area, number of rooms, when they need to move in and how they will pay: own funds, a mortgage or instalments. Your realtor gets a ready brief instead of “call me back”.
Books viewings
Groups viewings on a day that suits the client, back to back where possible, and saves each one in the CRM with the lead. The realtor sees where they are going and whom they are meeting, and the client gets a reminder with the time.
Hands the client to a realtor
When the conversation gets to price or the client is ready to go and see, the agent brings in a realtor. The lead stays in your CRM with the chat history, so your colleague doesn’t have to ask again what the client has already said.
Takes requests from owners
If an owner wants to let a flat, the agent asks about the term, the price, the furniture and whether children or pets are allowed, and saves it all in the lead. The realtor just has to come, look and photograph the place.
Karaganda: local context
The centre of Karaganda Region, a city that grew up on the mines of the Karaganda coal basin.
A major student city with medical, technical and classical universities.
The city is spread out, and Maikuduk or Yugo-Vostok is a fair way from the centre, so people usually look for a master or a doctor near their own district.
In summer people cool off at the Fyodorovka reservoir right in town, and at weekends they drive out to Karkaraly.
In Karaganda the heating season runs from mid-October to mid-April, and buyers first ask whether the flat is warm, what the windows are like and when the radiators were replaced. The agent answers from the property description and checks anything missing with a realtor.
Areas and landmarks customers mention
Novy Gorod, Yugo-Vostok, Maikuduk, Prishakhtinsk, Mikhailovka, Bukhar-Zhyrau Avenue
- Where
- Karaganda Region
- Population
- over 520,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. A client doesn’t need to switch to Russian for your agency: the agent answers in Kazakh, Russian or English and passes the whole chat to the realtor.
Does the agent search listing websites?
No. There is one source: the properties your agency has uploaded. So the agent won’t offer someone else’s listing or quote a stale price from a website, and a request with nothing to match goes to a realtor.
Can the agent negotiate the price with a client?
No. The agent gives the price as it stands on the listing, and bargaining, discounts and deal terms are for the realtor. The agent passes such a question on at once, with the chat.
Where will my realtor see the lead?
In the CRM where you run your deals, or in the built-in CRM if you have none. The lead appears as soon as the conversation ends, noting what the client needs and when they can view.
Does it work if we have offices across the region?
Yes. Each office gets its own address, hours and staff. The agent asks which area the customer wants and passes the enquiry to the right office.
Does it work for a developer with a sales office?
Yes. The agent answers about construction phases, layouts, the price per square metre and instalments from your data, and books buyers into the sales office. Your manager gets a client who already knows the price and has picked a layout.
Put the agent to work in Karaganda
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.