AI receptionist for real estate agencies in Temirtau
In Temirtau some people want a flat in a new building, others a private house with a plot, others a rental for a year. The agent works out who needs what, asks the right questions and hands your realtor a lead that makes clear at once what to show.
Hello! I saw your listing for a house with a plot. Is it still for sale? What are the heating and water like?
Hello! Yes, it’s still for sale: 120 m² on a 800 m² plot, priced at 34 million tenge. Gas heating with its own boiler, water from a borehole, and a water heater in the house. Would you be buying with your own funds or a mortgage?
Our own money, and we’re also selling our flat. Could we see it on Saturday during the day, while it’s light?
Yes, our realtor Nurlan is free on Saturday at 12:00. Shall I book you in? And are you selling the flat yourselves, or would you like help with the sale?
Please book it. We’d like help with the sale.
You’re booked for Saturday at 12:00 to view the house. I’ve told the realtor you’re selling a flat and want help, and Nurlan will talk it through with you there.
When customers write in Temirtau
In Temirtau questions about buying come in the evening, once the family has talked the budget over, and questions about renting at any hour: people move for work and need a home urgently. The agent answers both straight away.
Busiest hours: 10:00 to 12:00 and 18:00 to 22:00
The first messages before the working day: “is the fifth-floor flat still free?” The agent checks your list and answers.
In the afternoon people ask whether there is a nursery and a bus stop near the building. The agent answers if the description says so, and otherwise checks with a realtor.
After a family council: “let’s view it on Sunday”. The agent offers the realtor’s free times and books.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үй әлі сатылып жатыр. Ертең сағат 18:00-де көрсете аламыз. Сізді жазып қояйын ба?
Здравствуйте! Дом ещё продаётся. Показать его можем завтра в 18:00, записать вас?
What the agent takes off your hands
Answers about your properties
Knows everything you have entered for each property: price, floor area, floor, condition, year built, paperwork, and for rentals the deposit, utilities and the owner’s rules. If nothing on your list fits, the agent doesn’t go looking on other websites: it takes the request for a realtor.
Qualifies the client
Finds out how ready the client is: is the mortgage approved, are they selling their own home, by what date do they need to move. So your realtor sees at once whom to take to a viewing this week and whom to send a selection for now.
Books viewings
Groups viewings on a day that suits the client, back to back where possible, and saves each one in the CRM with the lead. The realtor sees where they are going and whom they are meeting, and the client gets a reminder with the time.
Hands the client to a realtor
The agent knows where its job ends: at questions about deposits, contracts and document checks. From there the realtor takes over, and the agent passes on the whole conversation so nobody starts from scratch.
Takes requests from owners
It isn’t only buyers who write to an agency. The agent asks an owner the first questions: what the property is, where, how big, whether the papers are ready, when it can be shown, and passes the lead to a realtor for a valuation.
Temirtau: local context
A steel town next to Karaganda, nicknamed the Magnitogorsk of Kazakhstan.
It grew from a settlers’ village on the Nura river, and the Samarkand Reservoir spreads out beside the plants.
Life revolves around the steel plant: buses run from the microdistricts straight to the workshops, and Metallurgist’s Day is the biggest holiday in town.
Karaganda is right next door and a daily commute for many residents, to work or to university, while summer is spent on the reservoir beaches.
In Temirtau flats are often sold with furniture and appliances because the owners are moving away. Buyers ask what stays in the flat, and the agent answers from the property description and checks the list of items with a realtor.
Areas and landmarks customers mention
the Old Town, Sotsgorod, Metallurgov Avenue, the Samarkand Reservoir
- Where
- Karaganda Region
- Population
- over 160,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. If a client starts in Kazakh, the whole conversation stays in Kazakh, and if they move to Russian, the agent moves too.
Does the agent search listing websites?
No. There is one source: the properties your agency has uploaded. So the agent won’t offer someone else’s listing or quote a stale price from a website, and a request with nothing to match goes to a realtor.
Can the agent negotiate the price with a client?
No. The agent gives the price as it stands on the listing, and bargaining, discounts and deal terms are for the realtor. The agent passes such a question on at once, with the chat.
Where will my realtor see the lead?
In the CRM where you run your deals, or in the built-in CRM if you have none. The lead appears as soon as the conversation ends, noting what the client needs and when they can view.
Can people book a viewing after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers a viewing time, early mornings and weekends included.
Does it work for a developer with a sales office?
Yes. Enter the layouts, number of floors, prices and instalment terms for each phase, and the agent takes a buyer from the first question to a visit to your show flat or sales office, where your manager meets them.
Put the agent to work in Temirtau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.