AI receptionist for real estate agencies in Shymkent
In Shymkent homes are chosen by the whole family, so a viewing is usually needed on a day off, when everyone is free. The agent offers Saturday and Sunday slots straight away, asks how many people are coming and passes the realtor a lead with the budget and timing.
Hello! I saw your listing for a house with a plot. Is it still for sale? What are the heating and water like?
Hello! Yes, it’s still for sale: 120 m² on a 800 m² plot, priced at 34 million tenge. Gas heating with its own boiler, water from a borehole, and a water heater in the house. Would you be buying with your own funds or a mortgage?
Our own money, and we’re also selling our flat. Could we see it on Saturday during the day, while it’s light?
Yes, our realtor Baurzhan is free on Saturday at 12:00. Shall I book you in? And are you selling the flat yourselves, or would you like help with the sale?
Please book it. We’d like help with the sale.
You’re booked for Saturday at 12:00 to view the house. I’ve told the realtor you’re selling a flat and want help, and Baurzhan will talk it through with you there.
When customers write in Shymkent
Private houses are mostly viewed in the warm months, when the plot can be seen properly, and flats in any season. People mostly write after work and ask to view on Saturday.
Busiest hours: 10:00 to 12:00 and 18:00 to 22:00
On the way to work: “how many floors does the building have, is there a lift?” The agent answers from the property description.
Lunchtime questions about mortgages, instalments and the down payment. The agent promises nothing on bank terms and passes the question to a realtor.
After a family council: “let’s view it on Sunday”. The agent offers the realtor’s free times and books.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
In the south many people also write in Uzbek, and the agent answers in Uzbek too.
Сәлеметсіз бе! Пәтерді сенбі күні сағат 11:00-де көруге болады. Сізге бұл уақыт ыңғайлы ма?
Здравствуйте! Квартиру можно посмотреть в субботу в 11:00. Вам удобно это время?
What the agent takes off your hands
Answers about your properties
Answers the questions that usually eat half a realtor’s day: is there a lift and parking, what condition is it in, is the building finished, can it be bought with a mortgage. Everything strictly from the data you uploaded, with no guesswork.
Qualifies the client
Finds out how ready the client is: is the mortgage approved, are they selling their own home, by what date do they need to move. So your realtor sees at once whom to take to a viewing this week and whom to send a selection for now.
Books viewings
Groups viewings on a day that suits the client, back to back where possible, and saves each one in the CRM with the lead. The realtor sees where they are going and whom they are meeting, and the client gets a reminder with the time.
Hands the client to a realtor
The agent knows where its job ends: at questions about deposits, contracts and document checks. From there the realtor takes over, and the agent passes on the whole conversation so nobody starts from scratch.
Takes requests from owners
If an owner wants to let a flat, the agent asks about the term, the price, the furniture and whether children or pets are allowed, and saves it all in the lead. The realtor just has to come, look and photograph the place.
Shymkent: local context
The third city in Kazakhstan to pass a million people, after Almaty and Astana, and the former centre of South Kazakhstan Region.
An old caravan town that grew around a citadel, and today also an industrial centre with an oil refinery and a pharmaceutical plant.
In the summer heat the city goes quiet by noon and comes alive in the evening, when people head out to parks and bazaars and messages keep coming until night.
The city keeps taking in nearby villages, many families live in private houses, and relatives from all around come to Shymkent for a toi.
In Shymkent the city is growing fast, with more and more new residential complexes. Buyers compare completion dates and instalment plans across developers, and the agent answers from your terms, leaving any bargaining to your manager.
Areas and landmarks customers mention
Nursat, Samal-1, Kaitpas, Shapagat, Akzhaiyk, Tauke Khan Avenue, Ordabasy Square, the Upper Market
- Where
- city of national significance
- Population
- over 1 million
- Customer languages
- Kazakh, Russian, Uzbek
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh and Uzbek?
Yes. A client doesn’t need to switch to Russian for your agency: the agent answers in Kazakh, Russian, Uzbek or English and passes the whole chat to the realtor.
Does the agent search listing websites?
No. The agent answers only about the properties you have uploaded yourself. If nothing on your list fits the client’s request, it saves the request and passes it to a realtor to find options.
Can the agent negotiate the price with a client?
No: bargaining depends on the seller and the situation. The agent tells the client the realtor will answer about the price, passes the question on and offers a time to talk or to meet at a viewing.
Where will my realtor see the lead?
In your CRM if it is connected, or in the built-in CRM if not. Each lead shows the essentials at a glance: buying or renting, budget, area, rooms, timing and the whole chat with the client.
Does it work for a developer with a sales office?
Yes. Enter the layouts, number of floors, prices and instalment terms for each phase, and the agent takes a buyer from the first question to a visit to your show flat or sales office, where your manager meets them.
Put the agent to work in Shymkent
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.